Rick Case Volkswagen

Great Customer Service Service Manager Juan was great, followed up and kept me up to date on future offers and maintenance. Provided a loaner and coordinated transportation Service Manager Juan was great, followed up and kept me up to date on future offers and maintenance. Provided a loaner and coordinated transportation pick up and drop off. More

Buying a new car The dealer is great, the people are very well trained and helpful. The buying process was fast and fair. I highly recommend this dealer as well as the The dealer is great, the people are very well trained and helpful. The buying process was fast and fair. I highly recommend this dealer as well as the friendly people. More

Amazing experience Mauricio was great, he explained everything in great detail and really gave us all of the options on purchasing a new car. He took his time and never Mauricio was great, he explained everything in great detail and really gave us all of the options on purchasing a new car. He took his time and never made us feel rushed to make a purchase, I would definitely recommend Rick Case Volkswagen, and Mauricio. I had a great experience, really happy with my new car. More

Car Purchase Very happy with excellent knowledge of staff and courteous manner in which they conducted business From the service department to sales I only have Very happy with excellent knowledge of staff and courteous manner in which they conducted business From the service department to sales I only have the best to say about this dealership. More

Poor support post purchase I purchased 2018 Tiguan SE during the first part of 2018. Recently, and after having less than 7000 miles on my car, I returned to Rick case VW servi I purchased 2018 Tiguan SE during the first part of 2018. Recently, and after having less than 7000 miles on my car, I returned to Rick case VW service to have my brake rotors that have a rather massive wear and tear at such an early stage. The service manager / Dave explained that my rotors are not cover under warranty even with such low millage. He further explained his personal believe as to why the early wear and tear, and suggested to contact VW Corp for warranty authorization. after several calls between VW and my self, I was told that Walter / assistance service manager claimed the rotors wear and tear is due to driving habits. I am 58 years, owned more than 26 cars in my lifetime, and today I am being told I don't know how to drive a car which is a reason my rotors went bad at less than 7000 miles. I am filing a lawsuit against VW and this dealer ship. If you own a VW and you are having the same problem, please contact me to joint me with this case. Regardless of a driving habits, no car rotors should wear this bad at this short time. Also, if you are interested in purchasing VW, please do your homework first, I personally DO NOT recommend it especially from this dealership. This repair can cost me in an excess of $500 or more that should be covered under warranty. Took the car to 2 different repair shop, and both made the same statement, that the rotors are made from cheap metal and the break pads are eating them away. More

Brass Tacks Mauricio did not try upsell or bleed every last dollar out of me. We knew my budget and worked the numbers to get me into a new vehicle. Mauricio did not try upsell or bleed every last dollar out of me. We knew my budget and worked the numbers to get me into a new vehicle. More

Looking for a car Went to have a look at cars to purchase in another month or two, but VW Salesmen did an awesome job and we left with the new VW Atlas!! Went to have a look at cars to purchase in another month or two, but VW Salesmen did an awesome job and we left with the new VW Atlas!! More

Excellent service. I felt very good buying my new car. I recommend Mauricio De Francisco. The best seller of the world. Go to Rick Case WV. Very good experienc service. I felt very good buying my new car. I recommend Mauricio De Francisco. The best seller of the world. Go to Rick Case WV. Very good experience. More

The whole process was excellent My sales representative was outstanding as well as the finance manager. Very friendly, understanding and helpful. Outstanding experience! My new My sales representative was outstanding as well as the finance manager. Very friendly, understanding and helpful. Outstanding experience! My new car was delivered impeccable and they even helped me transfer my belongings to the new car More

Awesome service The sales staff took the time to go over everything with me. After I bought the car I was shown how to use everything by Devington. The sales staff took the time to go over everything with me. After I bought the car I was shown how to use everything by Devington. More