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Rick Case Volkswagen
Davie, FL
280 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 280 reviews
April 13, 2019
Amazing experience Mauricio was great, he explained everything in great detail and really gave us all of the options on purchasing a new car. He took his time and never Mauricio was great, he explained everything in great detail and really gave us all of the options on purchasing a new car. He took his time and never made us feel rushed to make a purchase, I would definitely recommend Rick Case Volkswagen, and Mauricio. I had a great experience, really happy with my new car. More
by Mayra Torres
Employees Worked With
April 12, 2019
Car Purchase Very happy with excellent knowledge of staff and courteous manner in which they conducted business From the service department to sales I only have Very happy with excellent knowledge of staff and courteous manner in which they conducted business From the service department to sales I only have the best to say about this dealership. More
by HaydenSky55
April 12, 2019
Poor support post purchase I purchased 2018 Tiguan SE during the first part of 2018. Recently, and after having less than 7000 miles on my car, I returned to Rick case VW servi I purchased 2018 Tiguan SE during the first part of 2018. Recently, and after having less than 7000 miles on my car, I returned to Rick case VW service to have my brake rotors that have a rather massive wear and tear at such an early stage. The service manager / Dave explained that my rotors are not cover under warranty even with such low millage. He further explained his personal believe as to why the early wear and tear, and suggested to contact VW Corp for warranty authorization. after several calls between VW and my self, I was told that Walter / assistance service manager claimed the rotors wear and tear is due to driving habits. I am 58 years, owned more than 26 cars in my lifetime, and today I am being told I don't know how to drive a car which is a reason my rotors went bad at less than 7000 miles. I am filing a lawsuit against VW and this dealer ship. If you own a VW and you are having the same problem, please contact me to joint me with this case. Regardless of a driving habits, no car rotors should wear this bad at this short time. Also, if you are interested in purchasing VW, please do your homework first, I personally DO NOT recommend it especially from this dealership. This repair can cost me in an excess of $500 or more that should be covered under warranty. Took the car to 2 different repair shop, and both made the same statement, that the rotors are made from cheap metal and the break pads are eating them away. More
by andynlinda2
April 12, 2019
Brass Tacks Mauricio did not try upsell or bleed every last dollar out of me. We knew my budget and worked the numbers to get me into a new vehicle. Mauricio did not try upsell or bleed every last dollar out of me. We knew my budget and worked the numbers to get me into a new vehicle. More
by Tehkris
April 11, 2019
Looking for a car Went to have a look at cars to purchase in another month or two, but VW Salesmen did an awesome job and we left with the new VW Atlas!! Went to have a look at cars to purchase in another month or two, but VW Salesmen did an awesome job and we left with the new VW Atlas!! More
by Gma
Employees Worked With
Other Employees :
The General Manager, Lawrence, came out to introduce himself and see that we were being well taken care of., Sam Borges
April 10, 2019
Excellent service. I felt very good buying my new car. I recommend Mauricio De Francisco. The best seller of the world. Go to Rick Case WV. Very good experienc service. I felt very good buying my new car. I recommend Mauricio De Francisco. The best seller of the world. Go to Rick Case WV. Very good experience. More
by Joao
April 03, 2019
The whole process was excellent My sales representative was outstanding as well as the finance manager. Very friendly, understanding and helpful. Outstanding experience! My new My sales representative was outstanding as well as the finance manager. Very friendly, understanding and helpful. Outstanding experience! My new car was delivered impeccable and they even helped me transfer my belongings to the new car More
by Manny
April 02, 2019
Awesome service The sales staff took the time to go over everything with me. After I bought the car I was shown how to use everything by Devington. The sales staff took the time to go over everything with me. After I bought the car I was shown how to use everything by Devington. More
by Jen
March 26, 2019
Great Experience I have bought several cars from Rick Case Volkswagen and it has always been easy and no hassle. The customer service is wonderful. I would recommend t I have bought several cars from Rick Case Volkswagen and it has always been easy and no hassle. The customer service is wonderful. I would recommend them to anyone. More
by Simply38
March 25, 2019
Efficient and Exceptional Experience Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my vehicle. The technician thoroughly inspected my vehicle and diagnosed the issue. Overall, I had an incredible experience with the service department at Rick Case. Thanks guys!! More
by VWNina
