Rick Case Volkswagen

WORST experience at any dealership ever On Saturday, June 8th we dropped of our VW Jetta at Rick Case VW in Weston to be serviced. They told us it would cost $16,000 to replace the engine t On Saturday, June 8th we dropped of our VW Jetta at Rick Case VW in Weston to be serviced. They told us it would cost $16,000 to replace the engine that he claims is "falling apart". After telling him we wouldn't pay that much to repair the car, he asked if he can have a sales man to return our call to go over our options, that if we leased a car with them they can make what we owe on our car "go away". All this sales guy did was talk about leasing a car with them, and after we told him we were not interested in leasing a car, and that we just wanted to pay for the diagnostic and leave, that's when things really started to get out of control. He told us that because their service department is closed now, they can not give us our car back until Monday. I asked to speak to a manager and met Lawrence Fossati. The most unprofessional and ignorant manager I have ever met, reiterated there was nothing he can do, that they can not give us our car back until Monday. I told him I would call the police if he did not give us our invoice, he said "go ahead, but if you do, you can step outside". So, I called my dad, who called the non-emergency police number to meet us at the dealership. Only then were they (all of a sudden) able to print out our invoice and walked us over to the cashier to pay our bill. Never, I mean NEVER in my life have I ever had such a horrible experience at a dealership. They have lost our business, my parents business, as well as my sisters business forever. Upper management needs to be aware of how unprofessional these people are, especially Lawrence Fossati, the supposed General Manager, was the worst of everyone we dealt with today. He even went as far to tell my dad, "I don't know what happened when they were discussing purchasing a car from us, but maybe they are upset about that" when he knows very well we didn't want to purchase a car from them, we just wanted our invoice so we can pay it and leave. He is xxxx, a liar, and if this is Rick Case's idea of what their manager's should be like, I suggest that no one ever purchase or service their car at any Rick Case Dealerships. There are plenty of other options out there who would never do anything like this to their customers. More

Professional staff and a place where you want to come back. Overall very good experience and professional customer service. This is the dealership where you want come back. I want to stand by Marcos in sales wh Overall very good experience and professional customer service. This is the dealership where you want come back. I want to stand by Marcos in sales who did a great job, very friendly and he knows how to sale professionally. Stephen in financing very helpful and professional as well. More

Outstanding I will definitely recommend any prospective buyers to Rick case. Mr. Louis was exceptional from the time we set our feet to the door till the end. He I will definitely recommend any prospective buyers to Rick case. Mr. Louis was exceptional from the time we set our feet to the door till the end. He is patient, caring and answered all our quetions. More

New Car Great experience during the whole process. Would recommend this dealership to everyone. Everyone was courteous, friendly and very helpful. Beyond happ Great experience during the whole process. Would recommend this dealership to everyone. Everyone was courteous, friendly and very helpful. Beyond happy with my new Jetta! More

VW Jetta SE Dane and Sam were a pleasure to work with and I would definitely recommend them and Rick Case to friends and family. Thank you for the great attention Dane and Sam were a pleasure to work with and I would definitely recommend them and Rick Case to friends and family. Thank you for the great attention. More

VERY GOOD AND SMOOTH EXPERIENCE The sales person was amiable, professional and knowledgeable. The price was negotiated in an expeditious manner which resulted on a pleasant experienc The sales person was amiable, professional and knowledgeable. The price was negotiated in an expeditious manner which resulted on a pleasant experience. Thank you all. More

Excelent experience Great team of sales. They made our son's first car lease expirience a blast. They keep the whole process a secret, so we can surprise our son. They e Great team of sales. They made our son's first car lease expirience a blast. They keep the whole process a secret, so we can surprise our son. They even put a bow on the car. We are thankfull for the extra mile. More

Disappointed with this weeks interaction with Rick Case. I called to make an appt. Was told my issue was covered under the warranty. I spent another $20 to retrieve my dead car battery. I took time off of wo I called to make an appt. Was told my issue was covered under the warranty. I spent another $20 to retrieve my dead car battery. I took time off of work, went to dealership to hear my issue is not covered because my warranty expired 4-9-19. Today is 5-16-19. Nobody said my warrant expired when I made the appointment. In fact they said I was covered. I bought the car at Rick Case, but I think Gunther rates better for customer service The rep walked me to my car, but the keys were still at his desk. I had to go ask for my keys. More

Amazing! Best dealership I’ve been to! Everyone at the dealership was so nice and willing to help. They are easy to talk to and great at giving their customers any information they need. Everyone at the dealership was so nice and willing to help. They are easy to talk to and great at giving their customers any information they need. More

Excellent, accurate, friendly, knowledgeable! Was treated with respect. Knowledge was evident. Timing promised was on target. Offered to clean vehicle which was done very well. Overall an excellen Was treated with respect. Knowledge was evident. Timing promised was on target. Offered to clean vehicle which was done very well. Overall an excellent visit. More