Rick Case Volkswagen

Too busy to work a deal.. I reached out via internet to this dealer and filled out an application. I got the normal call back from Rafael Carrizales-Yerena telling me he would I reached out via internet to this dealer and filled out an application. I got the normal call back from Rafael Carrizales-Yerena telling me he would set me up with a sales person shortly. I explained my difficult situation and said not to worry a salesman would get back to me. This was a Friday. I then get a text, call, and email from Franklin. We spoke on the phone that evening and I told him my situation and what I wanted to get into. It was late in the evening so we decided to wait till the following day. The following day (Saturday) rolls around and he tells me its very busy and we will need to wait till monday to look at my deal...... didn't make sense but whatever I said ok. His last text to me was that Saturday evening and I never heard back from him. Had I of not told him to please let me know if he wants to work the deal or not it wouldn't be a big deal but the fact that I told him to let me know makes it bad. My last conversation with him was telling him to let me know when him or his organization has time to sell me a car to let me know. I never heard a single word after that. I guess he is the best salesman there and makes so much money that I wasn't worth his time. Congrats to him! Management really needs make sure their salespeople are following up. Follow up is critical and as a business owner I would never let any opportunity slip by big or small. More

Great customer experience !!!! Thanks to Bob Pingalore and Stephen Fussillo, this was the best experience buying a car, I will recommend you with all my friends and family ! Thanks to Bob Pingalore and Stephen Fussillo, this was the best experience buying a car, I will recommend you with all my friends and family ! More

Vicente is the best Not only is he nice but he made the process super fast and enjoyable. Would def come back for my next car. Everything was super fast Not only is he nice but he made the process super fast and enjoyable. Would def come back for my next car. Everything was super fast More

Check engine light was on. Jose Alamo and his tech figured out the issue (non vw/oem parts were on the car) and resolved. Gave competitive pricing in the repair too. No iss Jose Alamo and his tech figured out the issue (non vw/oem parts were on the car) and resolved. Gave competitive pricing in the repair too. No issues since. My son is happy. A+ More

Excellent attention, excellent service This is an unmatchable service overall from the first person to take you car all the way to the General Sales Manager Mr. Sam Borges. Keep it up. You This is an unmatchable service overall from the first person to take you car all the way to the General Sales Manager Mr. Sam Borges. Keep it up. You make the difference. Best regards Luis & Alejandra Jaimes More

Easy car buying experience Hassle free lease transaction. Very happy with my car and my experience. Huge thank you to Anvar and Jason. I would definitely recommend this dealers Hassle free lease transaction. Very happy with my car and my experience. Huge thank you to Anvar and Jason. I would definitely recommend this dealership. More

Always very good Friendly, and very fast response to us, we are very satisfied , all people are very nice all the time, they explain everything very well, we are satis Friendly, and very fast response to us, we are very satisfied , all people are very nice all the time, they explain everything very well, we are satisfied always More

everything went smooth, stress free. Most thing was done on line, went to the dealer test drive the car and in no time, the car was mine, for the price I originally saw online , and in th Most thing was done on line, went to the dealer test drive the car and in no time, the car was mine, for the price I originally saw online , and in the condition I asked , from down payment to the monthly fee. More

Amazing It was great, got there my salesman Alexander was wonderful and knew every detail about the Volkswagen Jetta and called me again the day after to see It was great, got there my salesman Alexander was wonderful and knew every detail about the Volkswagen Jetta and called me again the day after to see if I was happy with the car 🚗 great salesman 👨?💼 More

Great service Fast and professional team at Rick case shop. From the front desk to the cashier. I would recommend to everyone. Very attentive and knowledge staff . Fast and professional team at Rick case shop. From the front desk to the cashier. I would recommend to everyone. Very attentive and knowledge staff . More