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Rick Case Volkswagen
Davie, FL
280 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 280 reviews
November 30, 2019
Wayne is a super sales rep. He greeted us at the door and showed us exactly what we wanted to see. He was so kind to follow up in texts to answer our questions. Committed, kind and knowledgeable. He m and showed us exactly what we wanted to see. He was so kind to follow up in texts to answer our questions. Committed, kind and knowledgeable. He made car shopping a positive experience. More
by cherilechnar
Employees Worked With
September 24, 2019
VW Jetta Process was quick and easy, inventory was plentiful, salesmam Alexander was outstanding. Dealership was clean staff was friendly. All features of the Process was quick and easy, inventory was plentiful, salesmam Alexander was outstanding. Dealership was clean staff was friendly. All features of the vehicle were explained clearly. More
by Robert Bermudez
Employees Worked With
September 18, 2019
Oil change, tire rotation and car wash problems Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Par Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Parts and had to by a quart of oil. I did not feel safe driving back and after adding oil had nothing to show away. This time I paid for a tire rotation but it was not done and they said the car wash was broken and if I wanted to get it washed I had to take my VW to a Honda dealer. When I complained to service writer he said there was nothing he could do. I keep coming back here because this is a leased vehicle and the sales department was outstanding but the service department is scary. If it wasn’t that I try to keep my maintenance records here to prove I took good care of my car this is the last place I’d let touch my car. I’m over 75 with heart problems and need a dependable car and their service on my car leaves me wondering if I’ll make it home every time they do regular maintenance. More
by One Quart Low
September 17, 2019
Excellent!!! High level of customer service! Very nice dealership! Professionalism! Will highly recommend this dealership! Very nice workers! Thank you very much! High level of customer service! Very nice dealership! Professionalism! Will highly recommend this dealership! Very nice workers! Thank you very much! Super, Super, Super, Super!!! More
by Damir VW
Employees Worked With
Other Employees :
JOSE ALMAZAR, JOSE ALMANZAR
September 13, 2019
VW Shuttle Driver I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extreme I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extremely courteous, polite and professional. He has provided me excellent customer service. VW is lucky to have him as an employee. Thank you, Carlos. Lida More
by Lida
Employees Worked With
Carlos Murillas
September 10, 2019
Great service The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will hav The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will have my vehicle serviced there again. More
by Chuck
Employees Worked With
JOSE ALMANZAR
September 04, 2019
Great Sales person and manager were respectful, attentive and friendly. The sales person demonstrate all features of the vehicle with patience and pleasure. Sales person and manager were respectful, attentive and friendly. The sales person demonstrate all features of the vehicle with patience and pleasure. The finance person was very nice as well explaining all agreement process. More
by Márcio Jetta
September 03, 2019
Excelente Atencion Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier t Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier taller promedio. More
by Gaspar Vento
Employees Worked With
August 27, 2019
Excellent service We had a great time with Marcos who made sure all our questions were answered, even the questions we did not know we had. He went above and beyond- a We had a great time with Marcos who made sure all our questions were answered, even the questions we did not know we had. He went above and beyond- a genuinely great guy to do business with that knows his cars.This great experience continued with Ivan in finance - another great guy to work with that made all the paperwork go smoothly. More
by Lekebil2
August 26, 2019
Wonderful experience Just bought a car. The salesman Franklin Blenner was absolutely wonderful. He was knowledgeable professional and had a kind demeanor. When I have to g Just bought a car. The salesman Franklin Blenner was absolutely wonderful. He was knowledgeable professional and had a kind demeanor. When I have to get another car I certainly will go to Franklin and I will refer others to him as well. More
by Lygia
Employees Worked With
