Rick Case Mazda

Over all this dealership is an 8 out of 10, due to the fact that at times I have to wait for over an hour for an oil change, one time up to 3 hrs. The last time my vehicle was serviced the young lady that fact that at times I have to wait for over an hour for an oil change, one time up to 3 hrs. The last time my vehicle was serviced the young lady that waited on me with blue hair was very good, and I had a minimal wait time. The sales person Olajuwon Richardson (Juan) , is very professional, and pleasant to work with. The new finance person Monique Ware is amazing, she explains everything in detail if asked. Makes you feel comfortable I can't say enough about her. Thank you Brenda Helie More

Great customer service. Appointment was easy to set up. Great, honest communication. We will use again. Appointment was easy to set up. Great, honest communication. We will use again. More

Excellent service and great customer service as well. Highly recommend Rick Case to take your car. Highly recommend Rick Case to take your car. More

Staff was very friendly. Video of the inspection done was innovative and informative. Waiting area and showroom very neat and clean. Video of the inspection done was innovative and informative. Waiting area and showroom very neat and clean. More

Review is only for service, not on sale (as I did had issue with the sale team in the past) . To be fair, this review is ONLY for the service team. They were great! I lived far, and every time I had a issue with the sale team in the past) . To be fair, this review is ONLY for the service team. They were great! I lived far, and every time I had an issue, I contacted Shaun. He always offered a solution in a reasonable amount of time (Of course, not when it comes to getting part as everything is behind these days). When available he would send a loaner to my home and pick up my car for me, which is extremely nice and convenient. I do appreciate that. When I do come in personally for service, everyone on the team was friendly and got my car taken car off and send me the end result video. Wait time for my most recent visit was about 45 min for an oil change. Estimated wait time, I would say is 30 min to an Hour. Overall, I would use their services again. More

Outstanding people and service. I have done business with Rick Case and hope to continue for many years to come I have done business with Rick Case and hope to continue for many years to come More

Great experience from start to finish! We drove 200 miles to use this dealership and would do it again! We drove 200 miles to use this dealership and would do it again! More

Dealer will listen to your needs and will work with you, best experience I’ve had. best experience I’ve had. More

I am a repeat customer. The sales rep listened to my needs and went the extra mile to make the purchase smooth and pleasant. The sales rep listened to my needs and went the extra mile to make the purchase smooth and pleasant. More

Booked oil change online. Online price stated $59.99. When I went to service it the price went up to $80. Was told the price is going up on everything. Not sure why the advert Online price stated $59.99. When I went to service it the price went up to $80. Was told the price is going up on everything. Not sure why the advertise that price in the first place More