Rick Case Mazda

I have bought a car on 2/28 and after 40 days they have not yet transferred the tittle nor set my account with the bank for payment. I have check with them several times and they do not return phone calls not yet transferred the tittle nor set my account with the bank for payment. I have check with them several times and they do not return phone calls and give misleading information. I will never buy a car from them again. I will tell my friends, family, coworkers, people at church, and anyone who I meet along the way. not to purcahse a vehicle from them. More

I bought my new car from them and i really like them till last week i went to service my car and they found some problems with the engine and the big problem is they don't want to fix it . My car is still o last week i went to service my car and they found some problems with the engine and the big problem is they don't want to fix it . My car is still on warranty and these people giving my hard time ... Im still paying for this car and they dont wanna fix it they blame my wife for it So why would I buy a new car i they can not fix it this is my 7 vehicle in the past 33 years, and i never had this problem ... THINK TWICE BEFORE U BUY FROM THEM !!! THEY NICE PEOPLE ONECE YOU SIGN THE PAPER IS ON YOU !!!! More

I bought a 2005 Mazda3 from this dealer about 8 months ago. When we were negotiating the price they told me that they would include the extended warranty for free. I bought the car for $15,900 and drove i ago. When we were negotiating the price they told me that they would include the extended warranty for free. I bought the car for $15,900 and drove it home very happy. 7 months later however, I find out that the car had a salvage title on it. This voided any warranty that I had on the car and now the car is only worth about $5,000. When I confronted the dealership about this issue, they said, "It's not our problem, we didn't know it had a salvage title on it". To try and make things better, they offered to buy it back for about $10,000 which still leaves me $5,900 short of another car! They ripped me off and it doesn't even bother them. I am pursuing a lawsuit against Rick Case Mazda, they should be put out of business!!! More

I bough a car from these guys about a month ago. Car buying experience was ok, but the post-sale experience has been terrible. The temporary plates on my new car will expire in two days, but their Tag buying experience was ok, but the post-sale experience has been terrible. The temporary plates on my new car will expire in two days, but their Tag and Title person said a few days ago that my paperwork was still on her desk and waiting to be sent to the county! I have been calling my sales rep and his boss over the last two days to get this resolved, but they refuse to call me back! Bottom Line: There are other Mazda dealerships in Atlanta with better service and comparable if not better prices. Go see Jim Ellis Mazda! The only reason we didn't go to them this time was because I wanted something out of Rick Case's inventory. More

I've dealt with this dealer a few times ove the last 5 years. Everytime I go back, I remember why it's been so long since my last visit. The service staff are rude, they don't follow-up with their commi years. Everytime I go back, I remember why it's been so long since my last visit. The service staff are rude, they don't follow-up with their commitments such as calling when they say they will, doing the work that they say they will, or charging the prices they qoute you over the phone. In fact, their technicians like to play games by "accidentally" locking the hoods of customer cars who choose not to go through with a service. The parts department, also does not return calls and does not fulfill promises on the delivery of parts. The worst dealership in the Atlanta area, by far. More

The initial sales experience was ok. I negotiated the price over the phone and went to the dealership to complete the transaction. It was evening when I took delivery of the car and they did not detail price over the phone and went to the dealership to complete the transaction. It was evening when I took delivery of the car and they did not detail or prep the car for delivery. It had bird droppings on it, was dirty and the tonneau was just thrown in the back. The salesman told me that the "Detail department is pretty crappy after 7:00". Well, excuse me. It took a month and a half to get the papers necessary to register the car. Nobody returned my calls and everybody blamed everybody else for the problem. I had to revisit the dealership a couple of times to get what I needed. A year and a half after I leased the car I decided to go ahead and buy it off lease (the Mazda3 is a great little car). Mazda told me to go back to the dealership and they would complete the transaction there. I went back to Rick Case and they quoted me a price of $18,100 to buy my car that had a payoff of $15,700. They told me there was a "pack" on the payoff that they would not negotiate on. After a hour of arguing with them they finally told me that I could just go to any Mazda dealer I wanted to complete the transaction. I left and went to Sutherlin Mazda. I was done in 30 minutes for the cost of the payoff, tax and a doc fee. The impression I have gotten everytime I have visited the dealership is that the sales people are nice and, more or less, well intentioned. It is the iron fisted rules of Rick and Rita Case that cause so much of the problems. Several people have so claimed, both inside and outside of the dealership. I suggest NOT buying your Mazda there, go to Sutherlin instead. More