Rick Case Mazda

I have loved the Mazda CX-5 since the day I test drove it and was excited to finally bite the bullet and have the chance to purchase one. I had visited Nissan next door first and was able to haggle them down and was excited to finally bite the bullet and have the chance to purchase one. I had visited Nissan next door first and was able to haggle them down to 23K for a fully loaded top of the line Nissan Rogue. Now, granted that the fully loaded Rogue and fully loaded CX-5 are a little different, but come on, pricing should be negotiable. I entered Rick Case Mazda and explained that I would like to see a mid-level CX-5, the Touring. They pulled it out and to my surprise, I wasn't as in love with the interior as I previously remember; but whatever, I chalked it up to me comparing it to the top of the line Rogue and figured we could negotiate a good price on it. Marvin provided a price of 28K on the Touring..NO NEGOTIATION at all. He stated they were not negotiating on prices, because the 2013 and 2014 CX-5s are so similar. WOW..who has ever heard of a car dealership not negotiating prices at all. That is totally fine, I went to Rick Hendrick Mazda at Mall of Georgia. I received AMAZING customer service, enthusiastic service, and people willing to bend over backwards to ensure I got the bottom line best price. They quoted me at 27K for a top of the line Grand Touring. After all was said and done, my boyfriend intends on returning to Rick Hendrick to purchase two more cars for his sisters based on my great experience alone. Piece of advice Rick Case, don't treat potential customers like they aren't worth your time; realize that right behind one sale, there could be many more. More

I recently purchased a 2012 Mazda3 Skyactiv from Rick Case Mazda in Duluth, GA. It was the worst consumer experience I have ever had, and I would recommend that anyone in the market for a Mazda look else Case Mazda in Duluth, GA. It was the worst consumer experience I have ever had, and I would recommend that anyone in the market for a Mazda look elsewhere. Look – mistakes happen. Not every transaction will go smoothly. I understand that. What’s more concerning than the various snafus along the way, though, was the pattern of poor communication, neglect and outright incompetence displayed at all phases by various members of the Rick Case team. That said, maybe it was just me. I can’t speak for everyone, so here are some reasons you may want to consider buying a car from Rick Case Mazda in Duluth: YOU ENJOY BEING DUPED BY THE SALES PROCESS – I received a quote on a 2012 Mazda3 from a competing dealership and contacted Rick Case to see if they could match the offer. The salesman I spoke to over the phone, Mike, quoted me a very fair deal. I came into the dealership based on what he said to me. As soon as I sat down with the finance manager, he looks at me and says “you know that quote isn’t set in stone, right?” No, I didn’t know that. In the end, I got a decent deal on the car, but not for a lack of effort on their end. YOU ENJOY GETTING SALES CALLS AFTER YOU’VE MADE A PURCHASE – Not 2 days after I walked out of the Rick Case Mazda showroom with the finalized paperwork for my new Mazda3, two things happen: First, my wife gets a call from Earl, our salesman, asking for a Google review praising his customer service skills. At this point, we hadn’t even taken the care home yet. His tone is annoyed when she tells him she is too busy at work to talk. Second, I get a sales call from a guy named Ryan asking if I’m interested in buying… a 2012 Mazda 3. I send the manager, Chris Whiten, an email about this. He apologizes and says he will take care of it. YOU LIKE HAVING YOUR REQUESTS IGNORED – My wife and I purchased this car together, but I am the one driving it every day. Any questions or service requests or payment issues will be coming directly from me. I am the point of contact on this car. I told the entire sales team this SEVERAL times, yet they put my wife’s name first on every document. Now, every time I call, they have no idea who I am because my name doesn’t show up in the system. I have complained about this numerous times and they have never offered to update their registry. YOU ENJOY GETTING ONE WORD, ONE SENTENCE, OR “TEXT SPEAK” REPLIES FROM MANAGERS AND SALES REPS – I had a question for the finance manager, Jorome, about our lien holder. I emailed him a question and two days later received a one-word response. “Yes.” No greeting, no salutation, no nothing. If I had a dollar for every time an email from Rick Case Mazda had a “u” (you) or a “2” (too) or an “r” (are), or for every time I asked multiple questions in an email only to receive a half answer to only one of them, I’d have the money to buy another new car. It screams ‘unprofessional’. I’d like to be spoken to with respect. YOU DON’T VALUE YOUR TIME, AND YOU APPRECIATE PEOPLE WHO WASTE IT – We were unable to take our Mazda 3 home on the day of purchase due to logistical issues on our side. The sales team knew we would be coming back later in the week to get it. When we were ready, I called the dealership at noon and told them I would be in around 8pm to get the car and to please have it ready. That’s an 8 hour warning. When we show up, not only is the car not ready, no one had any idea we were coming. The car needs gas, detailing, and temporary tags. No one knows where the spare key is or where the owner’s manual is. I sit and wait for over an hour while the car is prepped. YOU WANT BUSINESSES TO ABUSE YOUR CONTACT INFORMATION – The day after we take the car home, my wife gets a promotional text message and I get yet another sales call from the call room, despite the fact that I have already complained to the manager about this. His response is merely that they get too many inquiries and have no way of managing contact information properly. Wonderful. YOU DON’T HAVE A JOB OR ANY IMPORTANT AGENDA ITEMS ON YOUR SCHEDULE – Because, if you buy a car from Rick Case Mazda, you should be prepared to not be able to drive it for a while. I was in the process of moving while buying this car. That means I had both an active address and a future address at the time of purchase. The sales team was well aware of this fact, and it didn’t seem to be a problem when they were trying to get my business. I filled out the paperwork as they instructed, with my old address. Then, out of nowhere, when Rick Case was completing my title work, the address became a problem. My title and tag work got delayed to the point where I needed to drive 45 minutes to the dealership to get an extended temporary tag. Now ask me if anyone reached out to me about this prior to the deadline. Ask me if anyone assured me things would get taken care of. Ask me if anyone showed any concern that my temporary tag was about to expire and put me at risk for fines or impoundment. I think you know the answer. The only contact I received from Rick Case Mazda on the title delays were as a result of ME following up as the deadline approached. At that point, the sales manager, Chris Whiten, assured me that he and his team were working diligently to get the issue resolved but that the blame should fall solely on the Fulton county tag office for changing policies and slow communication. He assured me of this ONLY AFTER I had emailed him, about a week before my temporary was set to expire. And on the day I emailed him, that just so happened to be the exact day that the Rick Case title department reached out to me for proof of residence. I’m supposed to believe that my timing was that good? I’m supposed to believe they weren’t just sitting on my paperwork for 3 weeks before I followed up? And once I sent proof of residence, ask me if I got any update about what was going on. I had to send several emails and call the office several times to get a firm grip on what was happening. Extracting information from Rick Case Mazda was like pulling teeth. One email I got from the title department, responding to my request for an update: “(Your title work) was sent back to me because the proof of residence you sent me is not the same address as the one on your paperwork.” Boom. End of email. This exchange occurred one day before my tag deadline. I was given no instructions or assurances on what the next step would be. There was certainly no sense of urgency on their end to get this done for me. Chris was adamant that Rick Case Mazda was not at fault for the delay. Maybe he’s right, or maybe he’s full of it. I tend to think the latter – I don’t doubt that the county is difficult to deal with at times, but I went to the DMV myself a few weeks back to transfer my license from Maryland to GA (in the midst of the same dual address window) and found the process to be quite simple. Regardless, they could have reached out. A phone call from a real person, apologizing for the inconvenience and assuring me that things would get handled, would have been nice. A phone call BEFORE I had to hunt them down for updates would have been wonderful. As of my last conversation with Chris, he apologized for the delays (even though he claimed they weren’t Rick Cases’ fault) and assured me I would have the tag in my hands today, Monday. Well, it’s Monday afternoon now. I am on the final day of extended temporary tag. As of 3:30pm, I had heard nothing from Rick Case. I just emailed them (I’m the one initiating contact, AGAIN), and even though Chris had promised me he would try to get someone to bring me my tag, I have just learned that I’ll have to go get it myself from the tag office (which closes in about 20 minutes) or wait until Wednesday. I would have been happy to go get it myself from the beginning until Chris offered to get it for me and bring it to me. But that didn’t happen. So that means I have to re-arrange my entire day tomorrow (on zero notice) in order to get to the tag office between 8 and 4 if I want to be able to drive to work this week. It’s a good thing my wife has a car otherwise I’d be taking the bus from my home to the tag office. This is beyond unacceptable, especially when I was assured I would have the tag in my hands this afternoon. My transaction with Rick Case Mazda has been bungled from beginning to end. I’ve received poor customer service, horrendous communication, and outright disrespect at times. I love my new car, but I’m frustrated that this dealership was able to suck all joy out of the process for me. I received a very fair quote from Jim Ellis Mazda in Marietta, but chose to buy from Rick Case because they lured me into the store with stellar Google reviews and some smooth talk on the phone. What I learned was, they end up asking you to submit your Google review to them in writing – so its no surprise that only the positive ones make it online. I made a huge mistake not buying from Jim Ellis Mazda in Marietta, and I’m not here to advertise for them… I can’t say for sure they wouldn’t have screwed up in the same ways… but I can’t imagine a worse experience than I got at Rick Case Mazda. Buyer beware. More

The go to dealership for Atlanta. Just moved to the city and left another fantastic Mazda dealership behind. Found Rick Case through dealerrater and the reviews live up to their word. My first visit city and left another fantastic Mazda dealership behind. Found Rick Case through dealerrater and the reviews live up to their word. My first visit and I already feel like I am part of the family. Jeff and Alexandria in service and Kim the shuttle driver were all absolutely wonderful. They did a great job on the service and their full service car wash rivals that of cactus. Living intown Jim Ellis is closer but Rick Case service team is worth the drive. Highly recommended! More

We had such a wonderful experience with Marvin Harvey and the other staff at Rick Case Mazda. We traded two cars and walked out with one new Mazda3 and one used Mazda5. We had such great help in the purcha the other staff at Rick Case Mazda. We traded two cars and walked out with one new Mazda3 and one used Mazda5. We had such great help in the purchase process with what we wanted to walk out with for both vehicles and monthly payment. Cleo in finance also went above & beyond in helping us meet our budget requirements. We knew what we wanted, knew what we wanted to keep our payment within, and drove away more than satisfied! More

I was helped by Denis Suljic and your G, I believe it was Chris. Both were very helpful and I left with the vehicle I wanted. Dennis has great csutomer service skills and my only recommendation would be th Chris. Both were very helpful and I left with the vehicle I wanted. Dennis has great csutomer service skills and my only recommendation would be that he builds his product knowledge. More

Went in with a Capital One check which could not be written for more then 110% of the of the NADA book value. I asked both the salesman and the fiance guy if they need the instructions, both said no th written for more then 110% of the of the NADA book value. I asked both the salesman and the fiance guy if they need the instructions, both said no they knew how handle this check. Capital One called the dealershp and told them not to deposit the check as it was written for more then a 110% of the NADA book value. Guess what? they deposited the check anyway. The bank called us to let us know what was going on, we called the dealer more then 3 times with no call back. Finally we reached them, we had to go back up and give another 600.00 as a depsoit to cover the difference in the check. We completed the new paper work and the fiance guy did not even ask for the the money, my son walked out with the money in his pocket, I told him if they were not smart enough to take the money then keep it, but he did the right thing and brought the money in, for all we know it ended up in someones pocket as he did not get a reciept. Now he has has the car for 2 months with no plates, he went today after we thought everything was staight and it turns out they never did the required emmissions test. Now we have to go back up to the dealer to get the emmisiions test before he can get his plates. Seems like this dealership is run like crap, were wasting our time and our gas running back and forth for thier mistakes. Plus back and forth to the DMV to get the plates. Stay away from these idiots!!!! Thats why I always buy from CARMAX easy in easy out, the only reason I went to this place was they had the car my son wanted. More

Marvin Harvey is an excellent salesperson. He far exceeded our expectations of professionalism and courtesy. In our many years of purchasing vehicles from various dealerships, Marvin excels well bey exceeded our expectations of professionalism and courtesy. In our many years of purchasing vehicles from various dealerships, Marvin excels well beyond all of our previous salespersons. He removed the pressure and provided us with a realistic perspective for purchasing our new vehicle. I would strongly recommend all of my friends and family members to purchase a car utilizing Marvin's expertise and service. More

Hey Folks wanted to let everyone know about my expierence at Rick Case Mazda. I called about an 05 Mazda Tribute that they had listed on their website for the special internet sales price of $9990.00. I talk at Rick Case Mazda. I called about an 05 Mazda Tribute that they had listed on their website for the special internet sales price of $9990.00. I talked to Will Barnes who turned out to be a manager and he said they had the vehicle and we arranged for me to come and look at it. In the meantime, I did my research and found out that the KBB price for a 05 Mazda Tribute is around $8400 in excellent condition. Im not quite sure how a vehicle that is 7 years old could be considered excellent! Edmunds stated that the true market value is $7423. Anyway I drove 35 miles one way to see the vehicle. When I got to the dealership a salesman had to find Will Barnes. After a few minutes I was introduced to Will, who within 30 seconds shoved me off to another salesman named Brian Nowlin (this ticked me off due to the fact that Will told me to ask for him when I got there). We talked about the price and I showed Will KBB price. He looked it up on KBB as well to confirmed roughly the same price that I found earlier ($8400). We went for a test drive and I liked the vehicle for the most part. I did notice that the vehicle had a few scratches and a ding or two also the dash around the radio was worn (far from excellent). Then we came in and he asked me to make him a offer. I offered $7500 which did not include the $599.00 doc fee (a scam) and the title fee of $19.00. Which with sales tax would run the price up close to $8800.00. Brian took my offer to the sales manager to see what could be done. After about 10 minutes Brian came back and said that the dealerships cost to own the vehicle was $9500.00 (pure Bull). I thought wow the dealership claims that they have $9500.00 in the vehicle when it retails for between $7400-$8400. Im still trying to figure out how a business can put more money into a car then what it is worth. I also noticed on the window sticker in the vehicle that the KBB price was $12900.00, which is pure Bull! Even Brian could not explain the high price even after he looked it up on KBB s website. I notice on the Carfax that the vehicle was purchased at an Auction. Back when I worked in the service department of a car dealership they would buy cars at Auctions for about half of what they retailed for. They would list them at retail so that they could double their money. Everyone should know that a dealership makes more money on used cars then on new cares. Needless to say I walked out of Rick Case Mazda with a bad taste in my mouth. Please stay away from them, they are trying to rip people off on their priced. The salesman Brian Nowlin was a nice guy, but I have no use for Will Barnes. Car salesmen, lawers and politicians are all crooked. STAY AWAY FROM RICK CASE MAZDA!!!! Also I probably would not go to any of the other Rick Case dealerships. More

I never really cared for salespersons, particularly car salespersons, until I met Marvin Harvey about 3 years ago. The thought of entering into a car dealership made me cringe, as I have experienced very salespersons, until I met Marvin Harvey about 3 years ago. The thought of entering into a car dealership made me cringe, as I have experienced very aggressive salespersons. Marvin was the total opposite. I was actually introduced to him by the service technician who had been servicing my car for several years. Marvin is always friendly, personable, honest and has a great sense of humor. He is very professional and strives to understand the needs of those he serves. Marvin was very patient, knowing and understanding our circumstances and that we were trying to wait until we absolutely had to buy another car. He kept in touch with us and always took time to talk when I would bring my car in for service. When it finally came time for us to purchase a vehicle, Marvin was very attentive and accommodating during the entire process. He even worked later than the dealership's closing hours by nearly an hour to ensure that the deal was done and that we were satisfied. I would highly recommend Mr. Harvey to any of my friends and associates who are seeking to purchase a new or used vehicle. More