Rick Case Mazda

Great experience Even in this day and age of "internet pricing" and no-haggle buying programs (like the Costco Auto buying program I used), I don't think anyone really Even in this day and age of "internet pricing" and no-haggle buying programs (like the Costco Auto buying program I used), I don't think anyone really relishes the idea of spending a day at a dealership buying a new car. I'm certainly one of those people - or was, at least. While, thanks to the aforementioned Costco program, I knew roughly what price I could expect, I was still very pleasantly surprised by how smooth and hassle-free the whole process was, due in no small part to Mona Akpe and everyone I dealt with at Rick Case Mazda. Mona and Trey, her manager, were friendly and helpful, and eager without being pressuring. Mona was very knowledgeable about my vehicle, and answered every question I had. I did have to negotiate a bit on my trade-in, but not overly, and I was satisfied with the outcome. I chose to use Mazda Financing, and David Koegler made that experience a nice one, as well. In short, this was the most positive dealer experience I've had, and I'll have no problem recommending them to anyone. I'll be going back. More

Great experience Great buying experience. Seth helped make the whole process super easy. We could not be happier with our purchase and would happily do it all over aga Great buying experience. Seth helped make the whole process super easy. We could not be happier with our purchase and would happily do it all over again. More

Curtis Tisdale = Superior Service After a week of phone calls, emails, and trips to other dealerships, Curtis was a breath of fresh air. He was a no nonsense professional but was also After a week of phone calls, emails, and trips to other dealerships, Curtis was a breath of fresh air. He was a no nonsense professional but was also friendly and accommodating. I did not have to suffer through the usual salesman shenanigans to come to a mutually agreeable price for the car. I cannot recommend Rick Case Mazda and Curtis Tisdsle highly enough. More

Bait and Switch is Against Georgia Law We went to test out a used car that they had posted as "Sale Price". They treated us nice upon arrival and we took the car for a spin. The vehicle wa We went to test out a used car that they had posted as "Sale Price". They treated us nice upon arrival and we took the car for a spin. The vehicle was in great condition and the price was well below book value. We asked point blank "Why is the price so low?" They said "Because we need to compete with 2 larger dealers on both sides of us and need to be aggressive." When the time came to buy the car, things went bad. The short version is that they tacked on a bunch of dealer fees and jacked the price up about $800 more! In the state of Georgia, that is ILLEGAL. The law is that an advertised price MUST include all dealer fees. The only additions that can be made, by law, are tax, tag, and title. They all lied to us at the dealer and told us that "doc fees" were required by GA law. I thought that maybe I misheard or misunderstood. My wife and son both confirmed that both the salesman and the finance guy said that. We turned down the deal and left. To their credit, once I emailed them and told them that I had contacted the state of Georgia to verify whether or not what they did was legal, and was told that they had indeed broken the law, they contacted me and offered to remove all dealer fees and give us the advertised deal (plus govt. taxes and fees) if we still wanted it. I told them that we no longer trusted them after their attempt to defraud us, and no longer felt comfortable with the claim that the car was in good condition. We turned down the second deal based on what we perceived as a lack of integrity. That is our experience with Rick Case Mazda. Thank you for reading my review. More

Outstanding Dealer We highly recommend this dealership. After visiting 5 other dealerships (including another Mazda dealer) who weren't willing to give us the time we n We highly recommend this dealership. After visiting 5 other dealerships (including another Mazda dealer) who weren't willing to give us the time we needed to learn about their offers; who were so uninformed on their own product that it was shocking; who were not trained on customer service and were rude and not interested in doing business - that it was a joy to walk into this dealership and receive first class service. from beginning to end. We walked out with an outstanding top rated car and I terrific deal; and we felt appreciated. Thank you to Seth, Trey and the entire team at Rick Case Mazda - if there were 10 stars we would award it. More

Marvin is a great sales rep! Although I did not purchase a car from Marvin for personal reasons , my mother has and recommended him. He took his time with me and was extremely ple Although I did not purchase a car from Marvin for personal reasons , my mother has and recommended him. He took his time with me and was extremely pleasant to work with . He followed up and went over and beyond to make sure I had more then enough information. He was honest about what I could afford, and I did not feel like he was "jus trying to get a sale." I would definitely recommend him! More

Used 2014 CX-9 Great experience at Rick Case Mazda. Salesman Seth was fantastic and sales manager Trey bent over backwards to help us out. Worked with my wife and I Great experience at Rick Case Mazda. Salesman Seth was fantastic and sales manager Trey bent over backwards to help us out. Worked with my wife and I to get us a great deal when other dealerships wouldn't. Best experience buying a car and would definitely come back for another. Thanks again More

Go see Marvin! Marvin was an honest and knowledgeable salesperson. No pressure, just helped me buy the car I wanted. I asked for a stack of his cards and will recomm Marvin was an honest and knowledgeable salesperson. No pressure, just helped me buy the car I wanted. I asked for a stack of his cards and will recommend him to my friends. Thanks Marvin. More

As unpleasant as without Costco I went through Costco to this dealership and I had one of the most unpleasant experiences in car buying. After making a deposit for a dealer-trade, I I went through Costco to this dealership and I had one of the most unpleasant experiences in car buying. After making a deposit for a dealer-trade, I cancelled the transaction. There was a total lack of transparency, and they were incredibly pushy. Let me explain: 1. The finance manager did two things that are unacceptable. First, he lied to try to get us to buy his financing—at a much higher rate—rather than Mazda’s financing offer. When they asked about financing, we mentioned our pre-approved loan, but that we were interested in Mazda USA financing. They completed the paperwork to get the credit rating and we signed where we were told. Later we found out they had filled an application for their company, and not Mazda financing. When we asked why we could not get the financing from Mazda, at a lower rate, they said that we had a rebate that made that financing offer impossible, and we had to choose between the rebate or the Mazda financing. One truth and one big fat lie: the truth, as Costco confirmed, you cannot have both the rebate and the financing offer. The big fat lie: we did not qualify for any rebate, just the standard Costco reduced price (which did not include any Mazda rebate), so we could have taken the financing. We were very unhappy because this means we got an unnecessary credit inquiry. They did this process with a total lack of transparency and assuming we would never figure it out. 2. The second thing the finance manager tried to do is get us to sign a contract for the VIN number they were trying to get us (but which they didn’t have yet), and another contract with a blank VIN number so that they could fill it in in case the first car could not be secured. This is a total scam!!!! Why would I sign a contract for a car they don’t have? And why would I sign two contracts, one of them blank? Beware. 3. By the way, the fees in this dealership are above market. The sales man was friendly and nice, and that is why we decided to go ahead with the purchase even considering we had some issues finding the car we wanted. But the finance manager should not be dealing with clients, and for us, it was a deal breaker. In general, the whole experience felt as your typical car buying negotiation rather than a fast and efficient Costco Auto experience. The manager returned our deposit without further hassle—in this, they were very professional— and we called Costco to get a different Costco authorized dealership, where things went as smoothly as you would expect. If you are buying through Costco, I strongly suggest you get a different dealer. And if you are just car shopping, beware of the tricks in spite of other good ratings. More

The SHEEZY! Rick Case Mazda was awesome. Marvin, my salesman, was awesome. Claude Brackett was awesome. And my new Mazda 3 is the SHEEZY!!! If you want great p Rick Case Mazda was awesome. Marvin, my salesman, was awesome. Claude Brackett was awesome. And my new Mazda 3 is the SHEEZY!!! If you want great people to help you buy or lease a great car, then Rick Case is where you go. Don't delay! Do it today! More