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Rick Case Mazda
Duluth, GA
624 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 624 reviews
November 07, 2015
Great Salesman and Dealership Curtis was great and I got an excellent deal on my truck. I now have over 30000 miles and I have not had any trouble. Highly recommend this dealershi Curtis was great and I got an excellent deal on my truck. I now have over 30000 miles and I have not had any trouble. Highly recommend this dealership and Curtis Tisdale for your salesperson. More
by MAC
Employees Worked With
Curtis Tisdale
November 05, 2015
"Great car. Great Service!" I had been looking for just the right used car at the right price for quite a while. I saw an advertisement for a 2015 Mazda CX-5 on line with a reall I had been looking for just the right used car at the right price for quite a while. I saw an advertisement for a 2015 Mazda CX-5 on line with a really good price. When I walked into the dealership Marvin Harvey greeted me with a smile! He was patient and gave me a lot of information needed to make a decision. I never felt pressured or encouraged to look at anything I did not want. My focus was the CX-5 as advertised. The dealership honored the advertised price with haggling. Marvin was honest, very informative, professional but personable. I felt he was not just interested in making a sale. I felt he wanted to match the right buyer to the right car for the right price. I highly recommend Marvin Harvey and the Rick Case Mazda team. More
by CeeCeeCX2015
Employees Worked With
Marvin Harvey
November 05, 2015
Nothing but trouble surrounding purchase of 2012 Mazda 3 Typical dealership of the 1970's, bait and switch, lies, phone calls not returned. Once they have your money, good luck getting any response. After Typical dealership of the 1970's, bait and switch, lies, phone calls not returned. Once they have your money, good luck getting any response. After I paid for the car, and my son wanted help getting his phone connected to the vehicle's Bluetooth radio. An hour later, they still can't make it work. Then the windows wouldn't roll up, then the car wouldn't start. All before we could even leave the lot. We were there all day. They promised to replace the battery with a new one, but another hour later and they've installed a battery that doesn't fit in the battery box. Not the correct replacement part. At least it would start so we could escape that particular xxxx. Floor mats were ratty and filthy and clearly not the right ones for the car, so they said they would order new ones and that they would call us in a week when they were in so we could pick them up. No call, of course, so I called after two weeks. Nobody knew anything about the floor mats, but I was told that the person who handles these things would get back to me the next day. Guess what? Ignored again. Called again a week later and they said the sales guy would get back to me and give me an answer the next day. Nope. I called the manager Trey (again) and he "promised" to get them for my son to pick up the next week. Guess what they had for him? Another set of used mats; better than the trash that was in the car, but not new ones as promised. Two Months Later... Still have not received the permanent license plates, so I called again yesterday. The finance guy said he would get right back to me. No call, so I called again today. They handed me off to another guy who said he would find out what's going on. He gave me the number of the person they have who handles title and registration. To give me "peace of mind" he said. Well, I have none of that and no trust and there's no chance I'll ever give them another dime in either parts or service revenue. I'm educating everyone I know about my experience, because if it was just one guy, or one missed call then I wouldn't blame all this how the place is run. Mr. Case, if you're listening, it's possible to run an honest and fair company and still make money. Try it! If you think dealerships have changed their practices in the last 4o years, Rick Case Mazda will prove you wrong. My guess is that this review, or any other that's less than stellar, will ever make it to their website. More
by Mr. Frustrated
Employees Worked With
They guys in finance, as well as the store manager., Jeff James
November 04, 2015
Great service but pricey As always, it is a pleasure having my car serviced at Rick Case Mazda. Natalie and Steve always bring their a game.however, I feel strongly that this As always, it is a pleasure having my car serviced at Rick Case Mazda. Natalie and Steve always bring their a game.however, I feel strongly that this particular service is overpriced. Natalie and Steve are my reasons for returning to the dealership. More
by ZoomZoom
Employees Worked With
Natalie Ervin
November 04, 2015
Great service all the time. We get great service all the time from this great dealership.Friendly staff great place to buy a car and get your car serviced.I will be back no doubt We get great service all the time from this great dealership.Friendly staff great place to buy a car and get your car serviced.I will be back no doubt about it. More
by jmets86
Employees Worked With
Bruce Goughnour, Natalie Ervin
October 31, 2015
Great service as always The staff here are excellent and know how to take care of their customer the moment they arrive. Thanks for all that you do. Keep up the great work!! The staff here are excellent and know how to take care of their customer the moment they arrive. Thanks for all that you do. Keep up the great work!! More
by british61
Employees Worked With
Anthony Alladye, Wade Chester, Bruce Goughnour, Natalie Ervin
October 23, 2015
Great team, great service Really appreciated the excellent service team at Rick Case Mazda Duluth. Natalie meets you with a smile that says you've come to the right place for y Really appreciated the excellent service team at Rick Case Mazda Duluth. Natalie meets you with a smile that says you've come to the right place for your service. Everyone is genuinely made to feel at home as the service team evaluates your needs and quickly and efficiently meets them. Price is always a consideration and after pricing services I felt better having the experts handle it than a neighborhood mechanic who might do a poor job. The price paid was well worth knowing it was done properly. More
by ZoomZoom
Employees Worked With
Steve, Natalie Ervin
October 10, 2015
Outstanding! Could not be happier with the overall experience while purchasing our new 2016 CX-5 and trading in our Sienna van. The entire process was truly pleasa Could not be happier with the overall experience while purchasing our new 2016 CX-5 and trading in our Sienna van. The entire process was truly pleasant and smooth from sales to financing to vehicle prep. Our sales associate, Brian Weeks, was patient, thorough and professional in helping us find and purchase exactly the vehicle we wanted. More
by Kjbsawb
Employees Worked With
Brian Weeks, David Koegler
October 03, 2015
I'm still in awe of the customer service we received After a completely horrendous ordeal at another dealership where I felt stuck and to the point of tears with frustration from the terrible customer se After a completely horrendous ordeal at another dealership where I felt stuck and to the point of tears with frustration from the terrible customer service I was receiving, I called Rick Case Mazda for help. I wanted out of my other deal where I purchased a car 10 days prior and had only been in it 10 minutes for a test drive. Regardless I spoke with some people at Mazda who said to come down and they would see what they could do. Fraolio approached us first and then directed us towards Curtis Tisdale. They both ended up hearing our story and they were apologizing for the way the other dealership had been treating us! I got better customer service from them in the first five minutes than I did at the other place over the course of 10 days! We test drove a car talked numbers and eventually worked out a deal. They were so kind. They kept telling me not to worry about anything and it would all be taken care of. They would get my trade in from the other dealership, transfer our down payment from the other dealership, and return the car we had been given as a loaner to the other dealership so we could drive home together in our "new" car. I was about in tears because of how easy everything was going in comparison to the other place and this time they were happy tears! I didn't know how to not worry about it because I was so used to having to take care of everything to make sure it got done. I had such a bad taste in my mouth about purchasing a car and they completely turned that around. We also worked with David Koegler who also reassured me to not worry about anything and everything would be taken care of. What an efficient finance manager. He was willing to answer our questions and we were in and out in a breeze. Words cannot express the gratitude I have for this dealership. I'm so thankful for them for helping to get my husband and me into a car we could afford and it even had more than we wanted. They had impeccable customer service and I've never felt at such ease about an "expensive for us" purchase. This was our first "big" purchase as a married couple and I don't regret it for a moment. I only wish I spoken to them first. If you want to be treated with respect and be taken care of go to Rick Case Mazda. All of my patients will hear about it from me whenever I see them where I work. I cannot stop raving about them. Thank you all so much for assisting us in our time of need and making things "right" when you had done nothing wrong to begin with. We will definitely return in the future! More
by SloanAllen
Employees Worked With
Curtis Tisdale, David Koegler
October 01, 2015
seth is a person mazda could depended and wanderful natalie ervin and seth rogers their are excellent sale rep there make me want to come to madza just to talk to them their are wanderful natalie ervin and seth rogers their are excellent sale rep there make me want to come to madza just to talk to them their are wanderful More
by doreen000
Employees Worked With
Natalie Ervin
