Rick Case Mazda

Keep up the Great Work! Bruce Goughnour treated me as if I was a friend or family member. He attempted no cost options before resorting to the final expensive option. He trea Bruce Goughnour treated me as if I was a friend or family member. He attempted no cost options before resorting to the final expensive option. He treated me like I would treat me. More

Not just Practical, but a truly fun Car to Drive! Brian Weeks has two great traits for his business, persistence and patience. He is also very friendly and listens well. I am so very pleased with the Brian Weeks has two great traits for his business, persistence and patience. He is also very friendly and listens well. I am so very pleased with the Mazda3 we got just a couple weeks ago. Not only is it practical (hatchback) with great fuel milage, which we needed, but it is also such a fun car to drive. And such a beautiful car, too. It's been a long time since we've gotten a new car - & I think we got ourselves a winner! Thank-you so much, Rick Case Mazda. & thank-you Brian Weeks. More

Great Service! They have an excellent service department. I am considering a 3rd Mazda because I don't like thinking about changing service departments!! They are They have an excellent service department. I am considering a 3rd Mazda because I don't like thinking about changing service departments!! They are the best! More

Disappointed Shopped in the summer. Promised Marvin we would buy in November. I came back in November to purchase a Mazda6. Had a lot of trouble getting pricing i Shopped in the summer. Promised Marvin we would buy in November. I came back in November to purchase a Mazda6. Had a lot of trouble getting pricing information in a timely manner. I had to keep reaching out to Marvin, So, I did not think Rick Case (Marvin) really wanted my business. So I bought the Mazda6 from a salesman at another dealership, 1 hours drive away, Chris, from the other dealership, was very personable and gave me the best customer service. In fact the other salesman personally delivered the car with a bow to my home. The Mazda6 is for my daughter. She couldn't be happier with her new Crystal Matallic Blue, Touring,Mazda6 More

Will recommend to others My experience at Rick Case was great! From the first evening that I pulled into the lot Curtis was very courteous and attentive. He listened very well My experience at Rick Case was great! From the first evening that I pulled into the lot Curtis was very courteous and attentive. He listened very well to what I was looking for in a vehicle and the things that were important to me. When I returned that next Saturday, he did everything he said he would. Took me to see the other car I was interested in and set up a test drive for me so I could actually compare the two. I think this is what might set Rick Case apart from others, having multiple brands in the company makes it easy for customers to make educated and informed decisions on their auto purchase. Once financing was set, everything went very fast! All the paperwork was signed and I was driving away in my new car! This was a great experience for me seeing as though this is only the 2nd car I have ever owned and i would surely recommend the dealership to others! More

Excellent experience! Highly recommended! I was looking for a particular make & model with strong color preferences and happened to find a car that met my criteria here. Went to check it out a I was looking for a particular make & model with strong color preferences and happened to find a car that met my criteria here. Went to check it out and was immediately given a bottle of water and a book about the dealership/founders history with various business cards and info inside. I test drove the car and bought it on the spot. My sales rep Kevin Sims was great. I didn't feel pressured and I didn't feel the need to haggle because I felt like the price they offered was already a steal. The entire process was pretty quick and painless and on top of it all they have a 10 yr/10k mile warranty that begins when I bought the car (not when it was made) despite it being a used vehicle with 41k miles already on it; this is standard for ALL vehicles under 8 years old. My entire experience was great and I highly recommend Rick Case dealerships!! More

No hassle I had a great experience at Rick Case Mazda. Mind you I don't have perfect credit and they got me responsibly financed. No games!!! I was in and ou I had a great experience at Rick Case Mazda. Mind you I don't have perfect credit and they got me responsibly financed. No games!!! I was in and out with-in a couple hours with my new car. It was the make model and color that I wanted! More

Did not listen to me! The dealer did not listen to me. I told him I had a busy day and didn't have much time to spend at the dealer. I ended up spending over 2 hours at the The dealer did not listen to me. I told him I had a busy day and didn't have much time to spend at the dealer. I ended up spending over 2 hours at the dealership. I asked for a Mazda 6 Touring. He tried to sell me a Grand Touring. I specifically told him I did not want to haggle and go back in forth on a price. I asked to give me "their best price that they can live with". After I kept rejecting the pricing offer, he kept getting up and walking over to talk to sales manager to drop the price another $500. This happened about 3 times. The absolute last straw was when they asked me what I wanted my payments to be. In this day and age, that is insulting my intelligence. No person with half a brain will ever tell a dealer what they want their payments to be. There are apps that calculate this in seconds.This is why car dealers are becoming extinct. Carmax, Truecar, and Carvana are the future of car buying. You pick what you want and you get the price, plain and simple. More

Poor After-Sales Support While there initially was some confusion about what accessories were included with the purchase of our new CX-9, the overall buying experience went sm While there initially was some confusion about what accessories were included with the purchase of our new CX-9, the overall buying experience went smoothly enough and the people we dealt with were friendly and patient. It was only after taking delivery of the vehicle did my opinion of Rick Case Mazda take a distinct turn for the worse. Four weeks after we purchased the vehicle, I received a letter from Rick Case thanking me for visiting the dealership but stating that they could not do business with me because I’d been turned down for financing. The overall tone of the letter was offensive but it was obviously sent in error since I’d already had the vehicle for a month, had already scheduled my first payment with the finance company they had set me up with, and the fact that my credit score is well over 800. The following day I called David Koegler, the Finance Manager a Rick Case Mazda, to see if I could get some sort of explanation as to why we had received this letter and was told that he was with a customer. I left my name and telephone number with the operator and asked that David please return my call when he had a moment. Regretfully, he did not call me back nor did he return my call on the approximately eight other occasions that I left messages for him over the next 10 or so days. Frustrated, I finally called yesterday morning and asked to speak with the General Manager, Lee Feiden. He was in a meeting so I left a polite message for him asking that he return my call. Nearly two full business days later, I have heard nothing from him as well. Clearly, the philosophy of this dealership is to only pay attention to potential customers and ignore those with whom they’ve already closed a deal. Though I understand that they are very busy people who are primarily focused on making the sale to customers walking into their showroom, I find it inexcusably unprofessional and discourteous to repeatedly not return a customer’s telephone calls when a three-minute conversation could have likely cleared up the issue and left them with a potential repeat customer. A little professionalism and courtesy go a long way. I will not be doing future business with this organization nor will I be referring any of my friends or acquaintances. More

Easy transaction Came to RC Mazda to check out a Kia Forte for my son. Test drove the car with Marvin, worked out a good deal and finalized the transaction in less tha Came to RC Mazda to check out a Kia Forte for my son. Test drove the car with Marvin, worked out a good deal and finalized the transaction in less than 2 hours. Marvin even stored the car for me until my son's birthday. More