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Rick Case Mazda
Duluth, GA
624 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 624 reviews
March 01, 2017
Go See Curtis Tisdale at Rick Case Mazda Curtis is the guy you want to see! His time and attention were on target during our dealership visit, test drive and vehicle research. We greatl Curtis is the guy you want to see! His time and attention were on target during our dealership visit, test drive and vehicle research. We greatly appreciated his approach and professionalism. More
by Renaldo
Employees Worked With
Curtis Tisdale
February 04, 2017
Satisfied Customer Chris was great to work with! My overall experience with Rick Case Mazda was good and I am happy with my car! Will recommend to friends and family. Chris was great to work with! My overall experience with Rick Case Mazda was good and I am happy with my car! Will recommend to friends and family. More
by Satisfied Customer
Employees Worked With
Christopher Bourlakis
January 05, 2017
Horrible service manager Long story short, I was told not to come back there because I choose to take my 2016cx9 to another dealer for them to fix because they didnt want to p Long story short, I was told not to come back there because I choose to take my 2016cx9 to another dealer for them to fix because they didnt want to pay the overnight fees for the part after keeping it for 10 day... Dont bother complaining to supervisor, I went straight to mazda corporation and the bbb, state attorney general More
by luan h tran
Employees Worked With
Service manager
December 03, 2016
Great car buying experience. I bought a 2016 Mazda 3 S Touring recently and had a wonderful experience with the staff. Low pressure, friendly, and at the end of the day I'm ecst I bought a 2016 Mazda 3 S Touring recently and had a wonderful experience with the staff. Low pressure, friendly, and at the end of the day I'm ecstatic with my new car. They took care of any issues I had and the whole process was painless. Throughout the buying process everyone was friendly and helpful, two months later I don't feel like I was swindled or lied to. All of this is coming from someone who used to sell cars, (Ford and Mazda) so I know some of the signs to look out for. Wonderful experience. I highly recommend Mazda as a brand and Rick Case as a dealership. More
by KennethO
Employees Worked With
Raphael , Curtis Tisdale
July 17, 2016
Altering the price after reaching a deal Visited there to get a new Mazda 3 for my son. After agreeing on the price and well into the financing process--2.5 hours spent in the dealership--we Visited there to get a new Mazda 3 for my son. After agreeing on the price and well into the financing process--2.5 hours spent in the dealership--we were suddenly told that they somehow miscalculated the price and can only sell us the car for $1,200 more than that they have previously agreed on! This is a dealer altering the agreed price of the vehicle after the fact. Stay away. More
by Alex K
Employees Worked With
Christopher Bourlakis
June 09, 2016
Great dealership I couldn't be happier with the way I was treated. Marvin Harvey is very knowledgeable, patient, and couldn't have been any more professional. He is a I couldn't be happier with the way I was treated. Marvin Harvey is very knowledgeable, patient, and couldn't have been any more professional. He is a warm and friendly person. Without question, he's one of the very best in the industry. Lee Feiden was a gentleman and worked with me on the pricing in a very fair non-pressure way that other dealers should learn from. Charlie was also a pleasure to work with. GREAT TEAM !!! More
by M6 owner
Employees Worked With
Marvin Harvey, Lee Feiden
June 05, 2016
Fact finding This was the best experience I ever received from car salesmen. I would highly recommend Curtis to anyone looking to buy a Mazda very friendly, not This was the best experience I ever received from car salesmen. I would highly recommend Curtis to anyone looking to buy a Mazda very friendly, not pushy very knowledgeable, and listens to you need. I will be back! More
by Mihess
Employees Worked With
Curtis Tisdale
June 02, 2016
Great purchase but . I purchased a new Mazda 6. Went in on Memorial day weekend on Friday to discuss. Met with Chris the sales representative and the first thing I asked w I purchased a new Mazda 6. Went in on Memorial day weekend on Friday to discuss. Met with Chris the sales representative and the first thing I asked was the car style I wanted. Chris was very friendly and helped me get the exact car and style I wanted. We walked through the lot and he found me the car I wanted. We drove the car and believe me I wanted this EXACT car for year! Following the drive I spoke of the the car value I wanted. Chris said he will beat anything I can offer if I were ready to commit. That was a bold move I did not expect. He was ready to give me a car on my terms. I needed time and asked for a day. I came back a day after for personal reasons. Chris greeted me in a friendly way but not in the way I expected. He was little "meh" so to speak. We talked and discussed the rates I got from other dealers. He asked me my quote and gave an offer irrespective of my choosing and said what will be the best. It was my turn for "meh" and .... ("let the best negotiator win") But I bought the car! I tried, discussed and sweated to get the deal I thought was good. I got three offers and trust me when I say one was better then this one. Dumb I know, but I was happy with the way they treated me. (It was a few dollars, I cant justify the simplicity of Rick Case compared to the .#$%^&). I am now a happy owner. Something I did not like - 1. Chris was too busy with other customer the moment I was done. I know this is normal but I felt neglected. Get more people please till the end of deal! 2. The manager seemed rather displeased to close the deal. Somethings I did like - 1. The people were happy to see me...... I think.... All in all this is the best deal you MIGHT get. But they should stop selling the 10 year plan and look for long term customer... They already for sure have ONE. But I would like to be pampered. :D Regards, AM More
by fatpanda0
Employees Worked With
Christopher Bourlakis
May 26, 2016
They misrepresent their internet services What is the use of having an "Internet Sales Specialist" if they will not provide any information to you unless you go to the dealership???? What is the use of having an "Internet Sales Specialist" if they will not provide any information to you unless you go to the dealership???? More
by RT
Employees Worked With
Marvin Harvey
May 22, 2016
Amazing experience I highly recommend this place to anyone who is looking to buy a great and reliable car! If by chance you're able to ask for a specific salesman, ask f I highly recommend this place to anyone who is looking to buy a great and reliable car! If by chance you're able to ask for a specific salesman, ask for Chris Bourlakis! AMAZING salesman. Very knowledgeable and friendly. Also, management there is wonderful! Lee Feiden worked vigorously to make me a great deal and he did exactly that! Charlie Herrera was the sales manager we dealt with today and he explained exactly what everything meant down to a science. Great, great experience!! More
by Wyndee24
Employees Worked With
Charlie Herrera , Lee Feiden, Christopher Bourlakis
