Rick Case Mazda

The gentleman that work with me in the service department was very nice. He walked me outside to explain about other things to look out for on my car. was very nice. He walked me outside to explain about other things to look out for on my car. More

I will never buy a car anywhere else other than Rick I will never buy a car anywhere else other than Rick Case. My servicing is always superb customer service great honest and dependable. This is the se I will never buy a car anywhere else other than Rick Case. My servicing is always superb customer service great honest and dependable. This is the second car that I have owned and less than a year that I purchased through Rick Case. I have never been dissatisfied. I can always depend on them to be professional and ensuring that when I get the car back from Servicing that I will have no problems. The follow-up phone calls that I received after my service says a lot about the value of the company. I once even got a phone call from mr. Case himself. Yes they are other dealerd but with my experience I will never feel comfortable going anywhere else More

Awesome dealership! I have bought and serviced two Mazda’s there and they have always taken great care of me. Jeff in service is the best! Mazda’s there and they have always taken great care of me. Jeff in service is the best! More

Rick Case Mazda always does a great job. Just had my car serviced and they sent a video of everything they did. That was above and beyond my expectations. Keep up the awesome work! serviced and they sent a video of everything they did. That was above and beyond my expectations. Keep up the awesome work! More

Very bad experience Had an agreed price on cx5 new which was at the port. I told them up front that i was going to finance with mazda 0% interest, i went to sign the pape Had an agreed price on cx5 new which was at the port. I told them up front that i was going to finance with mazda 0% interest, i went to sign the papers and give a deposit, again i was shown the sales price and signed the offer sheet. Next stop finace, he told me they made a mistake and would be adding 1500 to the sales price, as i wasnt taking their rip off financing, i have an 815 credit score so i dont need to pay more than 3% even with my bank. We had a deal that they would not honor and i walked on principle. Dont waste your time with these people they cannot be trusted. More

Very friendly service. Jeff was very helpful and serviceable that is the reason I keep coming back. Highly recommended for their attention and great service serviceable that is the reason I keep coming back. Highly recommended for their attention and great service More

They were very friendly, efficient and helpful. I would recommend them to friends and family in a heartbeat. I look forward to working with them again. recommend them to friends and family in a heartbeat. I look forward to working with them again. More

Never have any issues when I bring my vehicle in for service at Rick Case Mazda. Chris and Jeff are always thorough, professional and courteous. My car is always serviced in a timely manner and the cost service at Rick Case Mazda. Chris and Jeff are always thorough, professional and courteous. My car is always serviced in a timely manner and the cost is always reasonable. More

People are weird, then they blame the dealership I have purchases 2 new mazdas from this location, one finance other one leased. I've had no issues so far. J'Nyis and Avery are great sales people. Th I have purchases 2 new mazdas from this location, one finance other one leased. I've had no issues so far. J'Nyis and Avery are great sales people. The repair service is also good! More

High pressure, unprofessional, errors in features on listing I was ready to buy a specific car and was working with THREE people including the manager. I was waiting on them to get me info on the warranty that I was ready to buy a specific car and was working with THREE people including the manager. I was waiting on them to get me info on the warranty that they were pressuring me to add in AFTER I sent the financial information over. I was under the impression it was on hold but was told no that I had to sign paperwork for that to occur even during the paperwork process. I was not willing to sign it without reading it. I asked to pay to hold it while I read the paperwork and was told no. I was told at 9am over the phone that I needed to decide on the phone if I wanted the extended warranty and gap policy. I asked for the info on them to be emailed to me to read before I purchased it and was told that someone else was coming to buy it at 10:30am if I did not buy it now over the phone WITHOUT READING ANYTHING. I was taken aback by the used car dealer style of pressure. Finally, after I refused to give in to his pressure over the phone, I was told it would be emailed. It was not. I texted the manager. No reply all day. I texted a few times with the sales guy for the promised info so we could close the sale and he said he would send it since the finance guy did not. Then I finally got a reply at 3:30 that the car was sold. The manager FINALLY texted me back after this when I said I was posting my reviews to social media and that they had lost a customer. Super poor customer service. They pressured me to buy something that I could not even get info on. Added- the listing they advertised had several features listed that the car did not even have. They did not even point this out. My son noticed and inquired about it. The 16 year old noticed the errors that the so called professionals did not. Thankfully, I had decided to not use the dealer anyway after the poor customer service and we had already moved on to a better deal and car but I feel the need to warn others of this dealership who VERY MUCH acts like a stereotypical used car dealer. ( I am not one who normally writes bad reviews. I am not bitter because we moved on to a better deal as I said. This is ONLY to warn others of their deceitful advertisements on features and pressure sales tactics). More