Rick Case Mazda

Love the service and loved that I was sent a video of my vehicle! K vehicle! K More

My vehicle would not start after leaving service center. Was told to tow to service center. Was told to tow to service center. More

Very professional and efficient. Great place to go to for auto repairs or more. They go above and beyond auto repairs or more. They go above and beyond More

Very helpful when I back to do annual check up. I have family emergency and lost my mom earlier and Christopher helped me to find a reasonable deal . family emergency and lost my mom earlier and Christopher helped me to find a reasonable deal . More

Very professional, explained each step along the way. I Did not feel I was sold Did not feel I was sold More

The new hired people in the service didn’t make me feel as if i was home. I’been coming to this location since 2014. I always felt welcome. This last visit I felt like a stranger. I felt pushed Into doing as if i was home. I’been coming to this location since 2014. I always felt welcome. This last visit I felt like a stranger. I felt pushed Into doing extra services that I did not need on my car. More

Everything was great. Disappointing no one told me my maintenance package didn’t transfer from Rick case Kia maintenance package didn’t transfer from Rick case Kia More

Terrible service and even worse follow through. Original booking made online was never in the system when I showed up. Made another appointment in person where I was never given an estimate, electronics in booking made online was never in the system when I showed up. Made another appointment in person where I was never given an estimate, electronics in car not plugged back in, car rinsed even though I said no, service garage smelled like a casino with smoke, service manager has yet to give me line item understandings of bill, when I call it always goes to a full voicemail and never answered, I have left several emails instructing on my questions as well as time to call and this has never been fulfilled. More

Service Advisor was very nice & pleasant to talk to. Advisors from previous visits are no longer there which seemed a little surprising. Disappointed that the service video is no longer offered. When Advisors from previous visits are no longer there which seemed a little surprising. Disappointed that the service video is no longer offered. When my car was completed I was handed a carbon copy check off sheet and no one explained to me what it was. I looked it over and had to ask questions regarding comments and service codes on the sheet that I am not familiar with. This must be something new because it was the first time I have ever seen one. More