Rick Case Mazda

I made the service appointment online but never got the requested call back regarding the time window needed to do the requested maintenance, so 10 days later (and 10 days before the appointment) I called requested call back regarding the time window needed to do the requested maintenance, so 10 days later (and 10 days before the appointment) I called the Rick Case dealership and spoke with a supervisor to make sure they knew I was coming at 1:00 PM, what work needed to be done, and to find out how much time would be required. We were told a couple hours and since it was a 35 minute drive for us to get there, we decided to bring two cars, drop off the one, run some errands in the area, then pick up the car around 3:00 PM and hopefully beat the rush hour to drive back home. I requested a call as soon as the car was done but 2.5 hours later I had not heard from anyone so I called and left a message. I don't know if they got the message or not because the business cards they had out for the customers had an old number on it. But I got a text after 4:00 PM saying they had not begun to work on my car yet, but they hoped to be finished by 5:30 PM (closing time). We turned down the offer of a loaner to drive home as that would have just pushed us later. We couldn't wait till 5:30 PM not even knowing if the car would be ready then, so we made the 35 minute drive home and had to return the next day to get the car - another hour plus of wasted time. They explained that there was a disconnect between the on-line appointment option, but I had spoken to the dealership prior to coming in and at no time did they reference being short-staffed which was the explanation for why they were late to get to my car. But no one mentioned that when we dropped off the car, or, which would have been better, before we brought the car in for the 1:00 PM appointment. We got several email reminders to be there at 1:00 PM, and we arrived 15 minutes early, but they did not meet their time commitment to me - or even come close to it. The reminders said to reply "confirm" to the email, but at the bottom of the email it said do not reply to the email as it would not be monitored. So I had to make another call to make sure we had confirmed the appointment. They were always polite, and as far as I know, did the work as requested. But in addition to the requested maintenance, they recommended other maintenance which appeared to be kind of a money grab (I'm no auto expert, but I can read the manual). For example, they recommended replacing the cabin air filter way ahead of the time/miles it is normally done but did not say it was dirty. They recommended flushing the coolant 5 years and 80,000 miles earlier than what the car's manual recommended for the kind of driving we do. They did not say the coolant was dirty, just that it was "time to do it at 5 years" (the manual said 10 years and 100,000 miles). I did speak with customer relations about my concerns and was thanked for that. More

Very pleasant and smooth experience for an out of state buyer. Staff were helpful and friendly. buyer. Staff were helpful and friendly. More

Great overall experience! They made it easy and I LOVE my new car! I give them high recommendations! They made it easy and I LOVE my new car! I give them high recommendations! More

Jonathan and the crew were great. As soon as you come in make sure you know what you want and how much you want to pay for it, they will work with you. DO NOT come in asking for month As soon as you come in make sure you know what you want and how much you want to pay for it, they will work with you. DO NOT come in asking for monthly payments always always figure out the “out the door” price first then negotiate. More

Very nice and professional sales staff , They will take good care of your need. Highly recommend good care of your need. Highly recommend More

Really appreciate the service person I met. She was great! Friendly knowledgeable helpful and polite. I can’t remember last time I encountered those qualities in a service person She was great! Friendly knowledgeable helpful and polite. I can’t remember last time I encountered those qualities in a service person More

Their second tier service is awesome! After my service was botched, they really took care of me. However, I arrived early in the morning for an appointment only to find out they might not After my service was botched, they really took care of me. However, I arrived early in the morning for an appointment only to find out they might not even be able to get to my car that day. I told them the fuse replacement wouldn't fix the problem, but that was their first line fix. Of course it didn't work. I would like better communication about what to expect when I bring my car in. It would be nice to get at least a daily update if my car isn't ready that day. Mind you, they gave me a great loaner car when my repair was delayed, and even stayed a bit late so I could pick up my car when it was finally ready. They even didn't charge for the part when their first fix didn't work. More

Great dealership selling at fair prices and easy to work with. Highly recommended Elijah, he was awesome and made the transaction fast and smooth. with. Highly recommended Elijah, he was awesome and made the transaction fast and smooth. More

I put my car for do some work on it, when I come to pay they did things I didn’t ask and try to make me pay for extra things. When I live I notice my car still was not fixed and I go another place pay agai they did things I didn’t ask and try to make me pay for extra things. When I live I notice my car still was not fixed and I go another place pay again to fix it. I will not come back for sure More

Professional and courteous staff. Service Coordinator kept me informed about my car and videos and explanation from the mechanic were much appreciated. No other auto dealership servic Service Coordinator kept me informed about my car and videos and explanation from the mechanic were much appreciated. No other auto dealership service department has ever taken that approach to be transparent with me as a customer. The work was performed efficiently and was completed an hour earlier than they anticipated. Complimentary car wash and key battery replacement was also very appreciated. This is my go to Mazda dealership for any service work my Mazda requires. More