Rick Case Mazda

We purchased a used Mazda from Rick Case Mazda in Duluth, GA on 6/25/2021 and did not receive title and tags until 12/17/2021. Although the salesman was very nice, the staff clearly does not know what they GA on 6/25/2021 and did not receive title and tags until 12/17/2021. Although the salesman was very nice, the staff clearly does not know what they are doing. We were sent off on our test drive and pulled over by a policeman a few blocks down the road for not having a tag on the car. We told him we were test driving the car from Rick Case Mazda and he responded with “this happens all the time”. But, he proceeded to request proof of our story. All we had was a printout of the car ad that matched the car we were driving, but not sure what we would have shown him otherwise, as the dealership didn’t provide us with anything. There were several things wrong with the car (and not disclosed), but we decided what we were willing to pay for it and the dealership eventually agreed to sell it for that price so we were relatively happy. They put a 45 day temporary tag on the vehicle and sent us off after I wrote a check for the entire balance due. 45 days later, I called to inquire about the status of our title/ tags. Manager Jeff told me to contact Opus to check on it because we do not live in Georgia so the transaction gets completed by a third party. He told me he would send out another temporary sticker to add another 45 days, which I eventually received after two reminder follow-up calls. I contacted Opus in mid-August and was informed that they had not received any paperwork from the dealership yet so I contacted the dealership to let them know what I was told. I called Opus again on 9/1/2021 and was told they still don’t have the paperwork from the dealership. Opus received the paperwork from the dealership on 9/24/2021 and I finally received title and tags on 12/17/2021. Georgia law requires that the transfer gets processed within 30 days. I was forced to drive a car around without proper tags for 3 months. I believe that I was sold a car that the dealership didn’t own, which I’m pretty sure is illegal. I would recommend that if you purchase a car from them, demand to see the title to confirm they have rights to sell it, make sure they put a dealer plate on the car before your test drive, and don’t even bother to go to this dealership if you don’t live in Georgia. It is not a consumer’s job to be making phone calls to chase down the status of title transfer paperwork. More

Great service. We were well informed about everything, before, during, and after we bought the car before, during, and after we bought the car More

Concierge service for oil change is great. People are very nice and professional. Great dealership! very nice and professional. Great dealership! More

Terrible communication, a service that was supposed to take 1 to 1 1/2 hours took half day, no one told me anything while waiting. I ask the representative for any available discounts , he told me that we take 1 to 1 1/2 hours took half day, no one told me anything while waiting. I ask the representative for any available discounts , he told me that we will check with the manager (it’s ok if he can’t just need to say it’s not possible) and at the end on my way home checking the bill they charge my for a car wash that I never asked for. Just terrible experience, this used to be my go shop because of the great people and service, seems that they change management and all have changed as well More

We bought the CX30 rom Rick Case Mazda and the first 2 years' routine maintenance are covered. We are very happy with the service. years' routine maintenance are covered. We are very happy with the service. More

This was a excellent place and very nice people, everybody was nice, and they have very good customer service. everybody was nice, and they have very good customer service. More

Nice, effective, service. They were able to take time to check my care with care. I appreciate the fact that they even provided a ride too and from while my car was in the shop. check my care with care. I appreciate the fact that they even provided a ride too and from while my car was in the shop. More

Of the several surveys sent in behalf of this dealer, I have rated the dealership service department as outstanding for each have rated the dealership service department as outstanding for each More

The service department is highly efficient, knowledgeable and perform quality work. Customer service personnel are friendly and helpful. They explain the purpose of the service and carry it out within the t and perform quality work. Customer service personnel are friendly and helpful. They explain the purpose of the service and carry it out within the time estimated, and at.reasonable rates. They give suggestions how to improve car performance, but do not try to “upsell” unnecessary work. My car, as a consequence, has performed flawlessly. This seems to be the Mazda way and is a refreshing change from other dealer experiences I could mention. I have been subjected to mediocre service and worse from several other companies. As a result, I have become a Mazda fanatic. Having driven my 6 Signature over 19,000 miles cross country in 4 months, I have subsequently helped several others purchase Mazdas. Keep up the good work and us fanatics will always be there to support you! More