Rick Case Mazda

When I first bought my 2014 Mazda 6 the service department was great. I used to get free car wash, and $25.00 check. Now it seems like they have a higher turn over rate with employees. This last o department was great. I used to get free car wash, and $25.00 check. Now it seems like they have a higher turn over rate with employees. This last oil change I didn’t get my service video next oil change I’m taking my wife and my Mazda to the dealership in Buford. More

Too much tasting time, 2:15 pm appointment, got a message by 2:22 pm with a link that my car is under service process. The process was done by 3:00 pm cuz I can see from the side window. Then nobody touch by 2:22 pm with a link that my car is under service process. The process was done by 3:00 pm cuz I can see from the side window. Then nobody touch my car after 3:00 pm, and also nobody came to me and ask by 4:30. The service is so bad over all. More

Long wait times for simple service tasks considering I already had an appointment. Extremely outdated facilities and lounge area. We were literally standing in a warehouse. If work was appropriately quot already had an appointment. Extremely outdated facilities and lounge area. We were literally standing in a warehouse. If work was appropriately quoted I would’ve simply brought in the vehicle a day before and not wait on it. All that was done on the car was regular scheduled maintenance. I’ve owned a VW for 15 years and never have experienced such subpar service. I wasn’t to emphasize that my service advisor was very friendly and professional, but the facility is what made this be so bad. Will definitely be using a different dealer in the future. More

I had an awesome experience here at Rick Mazda. From the very helpful Tyree to Shaun and everyone else in between the service was phenomenal! Thank you! From the very helpful Tyree to Shaun and everyone else in between the service was phenomenal! Thank you! More

Well received and kept updated on the service being done on the vehicle. Special mention about the walk theough vedio. Would suggest if you can add any general maintenance tips as part of that vedio. on the vehicle. Special mention about the walk theough vedio. Would suggest if you can add any general maintenance tips as part of that vedio. More

Go here often to get my vehicle serviced. Good customer service and very nice service personnel. Good customer service and very nice service personnel. More

Explained well about the car. The interior of the car was loved a lot Thankyou The interior of the car was loved a lot Thankyou More

They were very willing to accommodate me as a walk-in at the service department. the service department. More

The Rick Case service team did the repairs quickly and for less than the quoted amount. Overall great experience. for less than the quoted amount. Overall great experience. More

I have always gone to Jim Ellis Mazda because of their friendly service. This was the first time that I have gone to Rick Case Mazda, and I have to say that from my call to set up my appointment to a foll friendly service. This was the first time that I have gone to Rick Case Mazda, and I have to say that from my call to set up my appointment to a follow up call after I picked up my car was top notch. You have a new loyal customer! More