Rick Case Kia at Gwinnett Place

Mr Collins is a warm and knowledgable salesman. Knew the vehicle and was easy to work with. I would recommend anyone wanting great advice and knowledge regarding the Kia line of cars, to ask for Mr. Collins vehicle and was easy to work with. I would recommend anyone wanting great advice and knowledge regarding the Kia line of cars, to ask for Mr. Collins at Rick Case Kia. More

Carter The Singing car sales man sold me my new Sorento LX :) Carter is the best sales man I have ever met. He got us a great deal on our new car. He was very nice, he made sure he showed me all the featur LX :) Carter is the best sales man I have ever met. He got us a great deal on our new car. He was very nice, he made sure he showed me all the features the car had and he made sure I got the color I was looking for. He kept us entertained while we were waiting for the paperwork to process, I listened to one of his CDs and I must say he has an amazing voice! I would definitely recommend him to all my friends. Thank you Carter for making my first car buying experience a GREAT one!!!!! More

Hadn't bought a new car in 20 years and was dreading it. Clive was personable, professional, and an honor and pleasure to work with him. Clive was personable, professional, and an honor and pleasure to work with him. More

We purchased a 2012 Sorento from Clive Hunter, the Internet Sales Manager at Rick Case Kia. From the first contact, Clive was professional, courteous, and knowledgeable. He was most interested in ma Internet Sales Manager at Rick Case Kia. From the first contact, Clive was professional, courteous, and knowledgeable. He was most interested in making sure we got the exact vehicle we wanted, and he went out of his way to bring in a vehicle from out of state for us. We were treated like valued customers from the very beginning. Chase, the finance manager, was easy going and also very pleasant to work with. All in all, Rick Case Kia at Gwinnett Place provided us with an excellent car buying experience, and I would not hesitate to recommend Clive and his staff to anyone looking for a new Kia. More

Hello there, I just bought a used 2008 Honda Odyssey Hello there, I just bought a used 2008 Honda Odyssey over here at Rick Case Kia at Gwinnett Place. When we arrived there the first time, we were trea Hello there, I just bought a used 2008 Honda Odyssey over here at Rick Case Kia at Gwinnett Place. When we arrived there the first time, we were treated like VIP’s. They are very friendly, very relaxed, very homely kind. They sold me this vehicle that’s as good as a new vehicle. All the inspections done on this vehicle were so good that even it beats a certified Honda at a Honda dealership. Per my demands, they offered me to fix a few things. Mr. Carter Collins took personal interest that the work done on this vehicle correctly. They put Genuine original parts from Honda and the work done was marvelous. All the things mentioned on the sticker was very true and they kept their word. Mr. Carter Collins even delivered the vehicle to my home in spite of their valuable time and I thank him for all the interest he took to see that I’m satisfied. Thank you Carter!!! The price on this vehicle, beat the entire Atlanta market and beyond. Believe me, I could not have found such a nice used vehicle anywhere else. I personally recommend this place and especially just meeting such fellows as Carter Collins and Clive Hunter is such a pleasure. The next time if I’m looking for New/Used vehicle, this is the place I’ll be going to. Please give them a try, you will not be disappointed. More

My experience at Rick Case Kia was painless. My sales assoicate Carter Collins made me feel very comfortable and at ease about buying a new car. The entire idea about shopping for a new car almost made m assoicate Carter Collins made me feel very comfortable and at ease about buying a new car. The entire idea about shopping for a new car almost made me very anxious and uneasy. It had been over 10 years since I shopped for a new car so as you can see I wasn't in much of a hurry. Carter was extremly knowledable when it came to Sorento car facts. I would definitely recommend Rick Case Kia to other people. Thanks again, my Sorento is awesome - I love it. More

I was dreading looking for a new car due to bad experiences in the past. I have had a wall up around me whenever I drive into a car dealer and am approched by a saleman. We were greeted by a sales experiences in the past. I have had a wall up around me whenever I drive into a car dealer and am approched by a saleman. We were greeted by a salesman, Carter Collins, and we felt like he genuinly cared about us as a person and he seemed to really like the Kia product. He was very knowledgeable and explained everything about the car to us. The rest of the staff was very friendly also. The car I wanted was not in stock but was ordered and arrived in a very timely manner and Carter had all the paperwork ready when I arrived to pick up my car. Carter also went through everything in the car to make sure I understood all the features. This was my best experience with a car dealer....EVER!!!!! Thank You Carter Collins! I will not hesitate to refer others to Rick Case Kia! More

This is my first car buying experience ever. My old car, a 1996 Volvo, broke down on me three days ago. I had been looking to buy a car in the near future, but this pushed me to buy this weekend. I had my h a 1996 Volvo, broke down on me three days ago. I had been looking to buy a car in the near future, but this pushed me to buy this weekend. I had my heart set on a Kia Soul in Alien, and called all 6 dealerships in the Atlanta area. Only this dealership and another actually offered to work with me, as Souls are in high demand and most are being pre-sold. I went to the first dealership, Cobb County Kia, and the salesman was very nice. However, after talking to him for a few minutes his sales manager came over. From the get go, the manager was extremely rude, pushy, and aggressive. I told them my price range and they weren't even willing to work with me and negotiate (not even by $500!). After an hour, my boyfriend and I decided to walk out on them. We then headed to Headquarter Kia on Peachtree Industrial. What a waste of time! They weren't even willing to work with me on my situation (not even to pre-order a car) and asked to wait for half an hour to find a sales manager, who was never found, and then told us they couldn't do anything for us. This was actually the second strike (that dealership) for them. A few weeks beforehand we had gone here to test drive a Soul, and the salesman was so unenthusiastic about the car and I knew more information than he did. Finally, we went to Rick Case Kia of Gwinnett. By this time, we were pretty much ready to say screw Kia, we'll buy a different brand. Once we got there and before going inside, we walked around the lot to check out other cars. There we saw a 2012 black Forte 5. It was beautiful. And it was taken. However, we still went inside, sat down with Michael, who I had made an appointment with, and told him I either wanted a Kia Soul in Alien or that Forte 5. He told me that the Forte was already spoken for, but had heard the deal may be falling through. So we sat down for a few minutes to discuss our options, and he told me to be honest that there were only 16 Souls in the southeast states and only 116 in the entire nation. He did everything possible to try to find a Soul I wanted, but I couldn't be pleased. He then found out that the Forte was available, we took it for a test drive, and he met me in my price range. I had already financed through Capital One, and he (along with Chase, their financial guy) found a better rate and lower monthly payment for me. This was the best experience I had all day. EVERYONE was so nice and pleasant. There was no aggression or pushiness involved. To further help me out, they took my trade without even looking at it. It certainly isn't worth much, and I told him everything wrong with the car upfront and that I would need to get it towed there (which was completely fine), and he got me the best deal possible on the trade. Another thing too, I got to take my car home yesterday and have my Volvo towed up there today! If you're shopping for a Kia, go to this place first. You will not leave unsatisfied. And if you do, just take one of Rick Case's business cards (the owner); it has his personal cell, house, and work numbers on it. More

If every dealership,and especially every sales person (Clive Hunter), acted as professionally and courteously as those at Rick Case Kia, car salesmen wouldn't get such a bad rap. This was my first new ca (Clive Hunter), acted as professionally and courteously as those at Rick Case Kia, car salesmen wouldn't get such a bad rap. This was my first new car purchase and I was prepared for the worst, having dealt with other dealerships several times for service. You hear all of the jokes, cliches and horror stories, and one assumes that's how all dealerships behave. But that was not my experience at all. I can't say that I've ever heard about or experienced the level of customer service I received at Rick Case Kia. Everything, and I mean everything, was as positive of an experience as it could have been. Clive really went above and beyond to make sure we got what we wanted and gave us an outstanding price. Clive and I exchaged several emails and had a few phone conversations before I came in. He was never pushy and was always patient with my questions. His only concern was that I got what the vehicle and deal I was looking for. His attitude and care were absolutely genuine. I really can't say enough to express my satisfaction. Collin Bramlett, general sales manager, handled the financing. I was also very pleased with his level of service. He showed us our options and potential warranties we could purchase, and let us decide what we wanted with no pressure. He even matched the lower APR we were offered from our local credit union, even though we were going to finance with him anyway. Another display of genuine customer service from Rick Case Kia. We purchased a 2012 Kia Sorento SX. If you want a luxury type SUV/Crossover, consider the Sorento. The SX is loaded with features and "bells and whistles" that you would expect to find at a much higher price point. Absolutely love it and couldn't be happier. More

Our contact with all staff involved in our purchase was very professional, friendly and willing to assist in every way with making this process a pleasurable experience. Clive Hunter and Chase Channell very professional, friendly and willing to assist in every way with making this process a pleasurable experience. Clive Hunter and Chase Channell were the two main contacts we had in purchasing our new Sorrento and both went the extra mile to assist my wife and myself. Some of our past experiences with other dealerships haven’t always been as pleasurable as this one. More