Rick Case Kia at Gwinnett Place

The customer service at this location was really good. We had to wait for a while but that is understandble when you are trying to find the right car for yourself. The representative, Kalesa Basden was very had to wait for a while but that is understandble when you are trying to find the right car for yourself. The representative, Kalesa Basden was very helpful, friendly, and knowledgable about the car we were trying to purchase. She made sure we were very happy during and after the deal was made. She was also very patient with us as well. The finance manager, Craig made sure we walked out of the location with the payent that we were comfortable to afford and that we were satisfied. Others helped out as well, so overall I would definitely recommend this location to others who are trying to purchase a new or used vehicle. More

Kalesa was very patient with me and understood well what I was looking for. She tried her hardest to get me the vehicle I wanted with the features I wanted. She also understood my budget and went over sever I was looking for. She tried her hardest to get me the vehicle I wanted with the features I wanted. She also understood my budget and went over several different options with me. She was very friendly. More

I received extremely good customer service from Marty. She helped me as soon as she could. She took her time to explain why I needed a tire rotation every time I get an oil change. She also explained what She helped me as soon as she could. She took her time to explain why I needed a tire rotation every time I get an oil change. She also explained what I need to get done at my next visit (maintenance wise). Without me asking, she went out of her way to fill out a fuel reimbursement application for me. She made the overall experience very pleasing. She has a wonderful personality. The cashier Sheneka also made my experience pleasant. More

I was greeting immediately upon entering the facility. It only took a moment for a sales associate to be located in order to assist me. Shelton was incredibly friendly the entire time we went on my test driv only took a moment for a sales associate to be located in order to assist me. Shelton was incredibly friendly the entire time we went on my test drive and during the entire process of shopping for the vehicle. After I made my decision, I was taken to a comfortable waiting room with complimentary refreshments while I waited for a finance advisor. Then I met with Omar, who made the rest of the process easy and smooth. By the end of the day, I was driving home my new Scion IQ! Great dealership with a great staff. I'd recommend it to anyone. More

I went to the dealership with the intention of buying a new Optima if the sales staff were reasonable to work with, and would be able to be competitive with pricing. They met my expectations, and exceeded new Optima if the sales staff were reasonable to work with, and would be able to be competitive with pricing. They met my expectations, and exceeded them. WIth no haggling or negotiations, they got the pricing to where it needed to be on the vehicle that I chose. The staff was friendly, but never pushy, even though it was close to closing time on the last day of the month - I expected them to have a natural tendency to "pressure", but they never did. I highly recommend Rick Case Kia and the entire staff there. The honesty and ease of purchasing is better than many of the other dealerships in the area. More

I have already recommended KIA at Gwinnett to my friends and family. It was my first experience with a dealership and it was not as I expected. I expected a stressful and pressuring trip. Debbie was my sale and family. It was my first experience with a dealership and it was not as I expected. I expected a stressful and pressuring trip. Debbie was my sales consultant. She made my first experience smooth and relaxing, even fun! She has a personality that made me feel very comfortable while i was there. I am very happy to be part of the KIA family! More

My husband was impressed with tv ads for the Kia Optima and wanted me to see the car since I was not leaning in that direction for a new car. We did not go to actually purchase that day but Perry Mallory and wanted me to see the car since I was not leaning in that direction for a new car. We did not go to actually purchase that day but Perry Mallory met us in the parking lot and answered all our questions, showed professionalism and knowledge of the car, was friendly, courteous and displayed no pressure tactics. After a test driive, I was impressed and after driving Cadillacs and Buicks all my adult life, I believed I could make the change and be very happy driving a new Kia Optima with all the extras included. Perry has continued to check up on us to be sure we had no questions which is appreciated. I presently have about 3500 miles on my new Kia and plan to schedule the first maintenance checkup at Rick Case. After driving a short time, the "low tire pressure" indicator came on and I called the Service Department and "Randy" told me to bring the car in and he would make sure everything was all right. I went right in and was very pleased with the service I received in the Service Dept at that time. More

I previously purchased a vehicle from Rick Case Kia and Perry Mallory has helped me both times. He is very patient and customer oriented, I felt comfortable asking questions and he was knowledgable about e Perry Mallory has helped me both times. He is very patient and customer oriented, I felt comfortable asking questions and he was knowledgable about everything that I asked about. He helped me from the beginning when I was just shopping around all the way until after I had made the purchase and needed help understanding different things about the car. I would recommend Rick Case Kia and especially Perry to anyone that I know is shopping for a new car. Collin Bramlett explained everything to me about financing the car, he was very patient throughout the entire process and I really appreciated that. Both Perry and Collin made the experience of buying a new car easy and enjoyable, I definitely am very pleased with the service and love my new car! More

I loved everything about my experience! After a long day at many dealers, Shelton was excited to show me the Kia Soul. His enthusiasm and friendliness were refreshing. The staff worked with me to get my pur at many dealers, Shelton was excited to show me the Kia Soul. His enthusiasm and friendliness were refreshing. The staff worked with me to get my purchase done properly, although I wasn't the most convenient customer (out of state tags & consigner). I really appreciated their attitude & welcoming nature! I didn't haggle the price, so I can't provide a solid rating on that but I was pleased with my purchase! Thanks a lot, guys!!! More

I had the pleasure to work with Viktor Reznik who helped me so much in buying a car. The entire dealership was so friendly I highly recommend taking your business to Rick Case KIA and see Viktor when you g me so much in buying a car. The entire dealership was so friendly I highly recommend taking your business to Rick Case KIA and see Viktor when you get there. More