Rick Case Kia at Gwinnett Place

This visit was for a safety reacll. The service staff was very friendly, efficient, and easy to work with. The work was done in a very timely manner. Customer drop-off and pick-up was utilized and was was very friendly, efficient, and easy to work with. The work was done in a very timely manner. Customer drop-off and pick-up was utilized and was convenient. More

The team at Rick Case KIA service department are always so friendly and prompt. They describe suggested repairs and gladly accept coupons for services. This dealer gave me a complimentary phone call for a so friendly and prompt. They describe suggested repairs and gladly accept coupons for services. This dealer gave me a complimentary phone call for a recall on my 2011 KIA Soul and set me up an appt when it was convenient for me, which was @ 5:15 pm after I got off from work. The service and parts dept personnell are a pleasure to do business with and I intend on trading in my car with them in a few years. More

I found a used Kia Optima at Rick Case Kia on-line through AutoTrader. I contacted Marty McCall and she immediately responded to my inquiry. This was my first solo auto purchase and she made it simple through AutoTrader. I contacted Marty McCall and she immediately responded to my inquiry. This was my first solo auto purchase and she made it simple, pressure free, and efficient. She even arranged to have the car brought to my house for a test drive! How cool is that? Ken Hinger handled the financing paperwork and was equally efficient and friendly. Marty even programmed my Bluetooth for me which was very helpful since I'm not the most tech savvy person around! I would highly recommend this dealer, Marty, and Ken to anyone in the market for either a high quality used vehicle or a brand new one. It was worth the drive from Kennesaw. More

Second purchase from Sean Allen in 6 Months. 1st was a new Soul for my wife and now a Certified Pre Owned Sedona for me. 65miles from home but worth the drive to deal with Sean. new Soul for my wife and now a Certified Pre Owned Sedona for me. 65miles from home but worth the drive to deal with Sean. More

Richard was very helpful and friendly, explaining everything that was to be done during the service appointment. He walked me to the customer lounge and kept me updated as to the progress. everything that was to be done during the service appointment. He walked me to the customer lounge and kept me updated as to the progress. More

I had not planned on buying a new car when I took my Forte in for a regular service at 35,000 miles. I had been having my car service at Rick Case since I moved to Lawrenceville 2 1/2 years ago when I Forte in for a regular service at 35,000 miles. I had been having my car service at Rick Case since I moved to Lawrenceville 2 1/2 years ago when I saw their TV ad. Everyone in the serive dept has always been helpful, professional and seemed like they liked working there. I saw a sign that said "ask about our vehicle exchange program" and I did and was given a business card for Shelton and walked to the Sales Dept. Shelton was tied up with another customer and asked if I would mind being helped by his associate Mike Kim. Mike Kim was very knowledgable about the program and more importantly about the Soul and the improvements in the vehicle since it came out and offered to let me test drive one. I was instantly in love as soon as I sat in it. The test drive was awesome and I was really in love when we got back. I had selected the Forte 3 years earlier because the acceleration was better and I was driving long distances on the interstate. Mike explained the changes in the Soul that improved its performance and further reinforced my decision to consider the purchase. So I said let's talk numbers. Shelton checked with us several times to make sure Mike was taking good care of me. I met Ken Hinger and we talked numbers and financing and he worked out a deal I could live with so when the service dept. called to say my car was ready I told them Rick Case owned it now. Every one I dealt with was very professional, friendly and anxious to please me. The employees seem to really like being there and it shows. More

I recently leased a 2013 Kia Optima from Rick Case Kia and my saleswoman Kalesa was phenomenal in helping find the right model at the price I could afford! It was an experience like no other and I would d and my saleswoman Kalesa was phenomenal in helping find the right model at the price I could afford! It was an experience like no other and I would definitely recommend you purchase your next Kia from the great people at Rick Case Kia. They provided excellence service and a clear definition of which rebates and incentives I qualified for. I truly felt like a customer that was handled with respect and care. More

Kaleesa's professionalism and courteous demeanor made my vehicle purchase on May 31, 2013 very smooth. All the options we discussed in previous conversations were found in my new 2012 Kia Sorento!!! my vehicle purchase on May 31, 2013 very smooth. All the options we discussed in previous conversations were found in my new 2012 Kia Sorento!!! She works well with her Team. I appreciate that she arranged for Perry to assist me with the Bluetooth feature of my vehicle. My words to Kalesa will be to remain "positive" and "encouraged". Continue to work hard in all you desire to accomplish!! Thanks, Melissa P. Brown More