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Rick Case Kia at Gwinnett Place
Duluth, GA
694 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 694 reviews
May 31, 2016
Excellent and Personalized Service Thank you to Irving Reyes and Robert Baptiste and Andrew Torres for excellent service in purchasing our KIA Soul. They were always available for queri Thank you to Irving Reyes and Robert Baptiste and Andrew Torres for excellent service in purchasing our KIA Soul. They were always available for queries and gave us all the answers we needed . There was no pressure put on us during the time we spent at the dealership choosing a car. They were also very efficient and patient while dealing with all the paperwork, They were such great people to work with and I highly recommend Rick Case KIA. More
by AnneH1234
Employees Worked With
Irving Reyes, Andrew Torres, Robert Baptiste
May 31, 2016
Great customer service! I just purchased a 2013 Kia Optima and I am well pleased with not only my purchase but how I was treated! Everyone here was so nice and friendly that I just purchased a 2013 Kia Optima and I am well pleased with not only my purchase but how I was treated! Everyone here was so nice and friendly that it didnt even seem like I was buying a car. I would recommend this dealership than any other in this area because customer service goes along way. Everyone was interested in my what I wanted as far as the car and they didnt pressure me or rush me to make any quick decisions. Robert Baptiste, the sales manager, was very professional, knowledgeable, and courteous. My actual salesman Mr. Rodriguez was so nice and polite and was not hesitant in answering my questions. Ivy Johnson, the General Manager, greeted us with kind words and great customer service. This dealership works as a team and they aim to please. 5 stars is not enough, I give you 10 Stars because you guys are the best. I am so pleased! Andrea Hardy More
by ahardy
Employees Worked With
Chett Rolle, Jaldrin Rodriguez, Warren Matthews
May 27, 2016
Alright Kia Robert and Jon helped us find the right car for a affordable price, Thank you so much. For helping us. Will highly recommend. Again thanks so much. Robert and Jon helped us find the right car for a affordable price, Thank you so much. For helping us. Will highly recommend. Again thanks so much. More
by eva1w59
Employees Worked With
Kevin Chung, Jon Yi, Robert Baptiste
May 26, 2016
Outstanding customer Service The customer care, service and personal experience was exceptionally good. I want to Thank Robert Baptiste and Andrew Frison for above and beyond cust The customer care, service and personal experience was exceptionally good. I want to Thank Robert Baptiste and Andrew Frison for above and beyond customer satisfaction. More
by cianni0329
Employees Worked With
Andrew Frison, Jaldrin Rodriguez, Robert Baptiste
May 26, 2016
efficient and costumer oriented Very friendly. There were not pushy with the sales and worked with me to get a price that worked well for me. Rick was awesome and very friendly, made Very friendly. There were not pushy with the sales and worked with me to get a price that worked well for me. Rick was awesome and very friendly, made the buying process go very smooth. Very understanding and accommodating with their customers with car pick up and payment. They seem to stand behind their vehicles which is rare. More
by Yaris_fan
Employees Worked With
Rick Gregory, Robert Baptiste
May 22, 2016
Great place to do business Very friendly . Nice people. We came to look and decided to buy. Robert and Andrew were great to work with. I would recommend this dealership. Very friendly . Nice people. We came to look and decided to buy. Robert and Andrew were great to work with. I would recommend this dealership. More
by Latte Soul Driver
Employees Worked With
Andrew Frison, Robert Baptiste
May 20, 2016
Awesome Sales Team of Professionals! Mr. Robert Baptiste, the Sales Manager at Rick Case Kia was one of the most helpful, patient, well-informed and highly professional Sales Mangers whom Mr. Robert Baptiste, the Sales Manager at Rick Case Kia was one of the most helpful, patient, well-informed and highly professional Sales Mangers whom I've ever have had the pleasure of working with. He answered all of my questions with clarity, and was most helpful in pointing out the great aspects of owning a Kia Sportage and the extensive work his service department performed on pre-owned cars so that I would feel confident in my purchase. He showed me where the financial quote that he offered me was well below the Black Book value of this SUV which really helped me in accepting the offer. Mr. Baptiste is a sincere and genuine gentleman who made me feel that he really cared about me and my financial restraints. He was the ultimate professional who called me back when I had additional questions after I purchased the vehicle. His calm, optimistic demeanor and friendly, easy-going approach along with his supreme intelligence about cars made this a fabulous buying experience for me! His great assistant, Mr. Jaldrin Rodriguez, was very patient with me on my test drive and answered all of my questions about operating the vehicle and keeping up with my maintenance schedule in order to get the best performance out of my car! He felt like a good brother who wanted me to be happy and enjoy my buying experience. He, too, was very professional in answering my questions and making me feel that he had all of the time in the world to make my decision. I never felt rushed. Also Chris Graham, another Sales Manager whom I talked with over the phone was quite helpful in getting me another key and very upbeat and easy going! This was the best buying experience that I have ever had! The General Manager, Mr. Ivy Johnson was very sincere, authentic and professional man who knew how to make me feel good about the decisions that I was making. He also made it possible for Mr. Rodriguez to drive my old truck that I arrived in to my cousin's house in order that I might drive home in my new Kia Sportage. And he assured me that he would have a second key made for me! More
by JD Roper
Employees Worked With
Chris Graham was great and professional and extremely caring and knowledgable!, Jaldrin Rodriguez, Ivy Johnson, Robert Baptiste
May 18, 2016
Great car buying experience I'm very picky about the type of car I want and that didn't matter to them as they only wanted me to be happy with my choice. From the greeting to the I'm very picky about the type of car I want and that didn't matter to them as they only wanted me to be happy with my choice. From the greeting to the contract signing, I knew I had come to the right place. Initially I worked with Emmanuel Thomas and Robert Baptiste. As I tested many different models, they were very patient and made me feel like we had known each other for years. At signing I worked with Andrew Torres. All of them went above and beyond to help me. I can't say enough about how Great their service is. I'm recommending this dealership to all I can. More
by Wsentmore
Employees Worked With
Emmanuel Thomas , Andrew Torres, Ivy Johnson, Robert Baptiste
May 13, 2016
Best car purchasing experience EVER I went to Rick Case Kia at Gwinnett Place with the intent of only test driving a 2014 Sorento as I was weighing my car buying options. I was referred I went to Rick Case Kia at Gwinnett Place with the intent of only test driving a 2014 Sorento as I was weighing my car buying options. I was referred to Andrew "Drew" Frison by Marvin Harvey from Rick Case Mazda. From the moment, we were introduced Drew was very professional and knowledgeable about the used car inventory and he took me to exactly what I described I was looking for. There was no pressure and I felt that he was truly concerned about my satisfaction with the purchase. During the sales process, I was introduced to Robert Bapitiste, the sales manager and his warm personality and professional demeanor met my expectations of excellence. I came with a trade-in and I received a very fair offer for my trade-in for my 2013 Mazda CX-5. We were able to negotiate a purchase price to my satisfaction. The process from driving on the lot to signing the paperwork was done in 2 hours flat. Hands down I highly recommend Rick Case Kia at Gwinnett Place and will be back when needed in the future. More
by CDeLoach
Employees Worked With
Andrew Frison, Robert Baptiste
May 12, 2016
Great customer service Robert Baptiste and Emmanuel Thomas provided me with excellent customer service. They met all my car buying needs and made me feel very comfortable wi Robert Baptiste and Emmanuel Thomas provided me with excellent customer service. They met all my car buying needs and made me feel very comfortable with my purchase. Emmanuel went above and beyond for me. I would recommend this dealership to everyone! More
by Awhitlo1
Employees Worked With
Emmanuel Thomas , Robert Baptiste
