Rick Case Kia at Gwinnett Place

Super friendly, wonderful experience Drove an hour to this specific dealership because of the amazing 200,000 or 20 year powertrain warranty that they offer. My family was blown away at h Drove an hour to this specific dealership because of the amazing 200,000 or 20 year powertrain warranty that they offer. My family was blown away at how friendly, hospitable and caring everyone was. Really enjoyed working with Emanuel Thomas to narrow down the exact car we were interested in. The managers at Rick Case Kia Gwinett were all top notch and thanks to Robert Baptiste we were able to buy exactly what we wanted. Definitely recommend buying from them! More

Excellent Experience We were helped by J.P. Piedrahita, who is very friendly and showed excellent customer service and great knowledge of all cars. We ended up buying a ca We were helped by J.P. Piedrahita, who is very friendly and showed excellent customer service and great knowledge of all cars. We ended up buying a car that we are in love with. Thanks to J.P. and we highly recommend him. More

Lack of communication This is the dealership that i bought my vehicle from so naturally i would bring it here to be serviced. I made an appointment to have a problem diagno This is the dealership that i bought my vehicle from so naturally i would bring it here to be serviced. I made an appointment to have a problem diagnosed one Saturday and was told once I arrived for the appointment they don't do that on the weekend, that should have been communicated. I rescheduled for a Monday got the problem diagnosed then rescheduled to have it fixed. The day I dropped it off to be fixed, they did not inform me their computers were down and thus only re-diagnosed the problem and did not fix it. Their lack of communication infuriates me. More

Great Experience! Chris Graham was incredibly helpful, friendly, and responsive during my car buying experience. I am a very highly involved shopper, and I am admittedl Chris Graham was incredibly helpful, friendly, and responsive during my car buying experience. I am a very highly involved shopper, and I am admittedly difficult to please. And as the icing on the cake, the price of the vehicle was excellent (I shopped around at different Kia dealerships). Thank you Chris for your help and patience! More

Amazing Experience !! It's all about the personal touch. Ranata White (our sales rep) as well as Robert Baptiste(Sales Manager) has exceeded our expectations above and beyo It's all about the personal touch. Ranata White (our sales rep) as well as Robert Baptiste(Sales Manager) has exceeded our expectations above and beyond. From the overall experience and post sales follow up, all our needs we're handled in a truly professional manner. "The customer comes first"--our needs were taken care of timely and with integrity as promised. You are definitely in good hands should you have any auto needs currently as well as down the road. Both Ivy and Brady helped with some of our questions in regards to this purchase. Chett helped with the finance paperwork efficiently. All in all an amazing team that delivers results. They are all knowledgeable and experienced!! Brian--the shop manager also helped with reprogramming a key fob in the repair shop immediately--no wait, in the service lane. Something that we did not expect. He is hands on with an amazing attitude and results oriented. If you are in the market for an auto you owe it to yourself to experience this team. They are a notch above the rest. Pricing is extremely competitive and without any pressure to buy --what else could you ask for! More

For a first time buyer, my experience was exceptional. The employees that assisted me were very fun to work with. They were courteous, enthusiastic, patient, and reasonable. They made me, my fiancé, and my The employees that assisted me were very fun to work with. They were courteous, enthusiastic, patient, and reasonable. They made me, my fiancé, and my dog all feel welcome and at home. My car shopping experience was truly amazing. We visited three other dealerships before arriving at Rick Case Kia. None of the other dealerships made my experience as enjoyable and welcoming as my experience at Rick Case. The employees really seemed interested in getting me and my fiancé the best deals and the cars that we wanted. They were not pushy and overbearing as some of the employees at the other dealerships. I would recommend this dealership to anyone looking to by a car and plan on making my next purchase from here. More

New Car After 18 Years! The dealer, salesman and service I received was fantastic! I really appreciate their time and patience in assisting me with getting financed and in a The dealer, salesman and service I received was fantastic! I really appreciate their time and patience in assisting me with getting financed and in a comfortable range for me. The salesman I worked with went above and beyond in finding the right vehicle with the "must have" specifications I was looking for. The experience exceeded my expectations being that I have not looked at or shopped for a car in over 18 years! Awesome group of individuals and a new loyal customer! More

I felt like they were interested in more than just my $$. This is the second vehicle that I've purchased from the Rick Case chain and I'm sure I will shop there first for my third. This is the second vehicle that I've purchased from the Rick Case chain and I'm sure I will shop there first for my third. More

Stress free car buying experience! I had a very stress free car buying experience at this dealership. No hard sales push, no game playing, no bait and switch. I started the process on I had a very stress free car buying experience at this dealership. No hard sales push, no game playing, no bait and switch. I started the process on a Saturday morning, but had to come back on a Monday to actually make the purchase -- ran out of time before having to get to work. I knew I really would come back on Monday because I was never pressured to close the deal before leaving the dealership, they respected the fact that I had to work and I was able to walk out and not be hassled. I returned promptly at 9am on Monday and wrapped things up. The dealership is crazy busy on the weekend, so if you want a quiter environment get there first thing on a weekday morning. Many thanks to my sales person Alex, Sales Manager Robert, and Finance guy Terry. While buying a car takes a while to complete from start to finish, the hours spent with these guys was great -- enjoyable even. I highly recommend this dealership, and the fellas mentioned above. I'm totally enjoying driving around in my 2013 Alien Green Kial Soul. More