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Rick Case Kia at Gwinnett Place
Duluth, GA
694 Reviews
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Showing 694 reviews
September 25, 2017
Fantastic employees great to work with. Wow is the best way to start this. Me and my wife was just simply looking at different models. We had already been approved by a online dealer and hon Wow is the best way to start this. Me and my wife was just simply looking at different models. We had already been approved by a online dealer and honestly it was a done deal. Until we went to Rick Case Kia at Gwinnett place. And Andrew approached in the lot and I of course thought oh now here they come to work us over. But I was wrong we told him exactly what we wanted and he just ok let’s rake look so you can get a Good ideal of the SUV. He was incredible explained everything to us. And never once did we have pressure to buy. He simply asked what deal we had already. my credit score was 657 ( not good but not bat) so he told don’t worry let’s just see what we can do. Within minutes the sales manager (Doug) cane over shook my hand and said here is what we can do. I didn’t tell him my limits but he was way below what I thought I would pay. We walked out got the exact vehicle we wanted. For less than I expected. I can’t say enough about there team before we left I was introduced to the service manager and that was cool. I can trust a man when they look me in the eye and shake my hand, Lastly I felt like I made the decisions and they just listened. Rick Case these folks just do right for the Customer. They are a 10 star dealership. More
by Rwalling
Employees Worked With
Andrew Frison, Jeff Miller, Andrew Torres
September 16, 2017
2016 Kia Sedona puchase It's been almost 1 month after new sedona puchase. Still i have not received sd card for navi. Remote for engine start and remote for dvd rear enterta It's been almost 1 month after new sedona puchase. Still i have not received sd card for navi. Remote for engine start and remote for dvd rear entertainment system. They saying it's been ordered but i think everybody is lying and want me to just go away without missing components. What a horrible and pathetic follow up and service. More
by JJ
Employees Worked With
Kendrick. Nate.
August 22, 2017
Horrible experience, avoid this dealership. I will never recommend this dealership to anyone, came in to sign the papers for a car we had been in talks about, and it was gone. Original salesman I will never recommend this dealership to anyone, came in to sign the papers for a car we had been in talks about, and it was gone. Original salesman was knowledgeable and interested in dealing with us and was the only positive experience we had while at Rick case Kia. David called us in the morning, but when we came in he didn't even give us more than 5 seconds of his time, rudely handing us over to another salesperson. Avoid if you can. More
by Anon98
Employees Worked With
David Clarida
July 01, 2017
Great sales team This review is for the sales team at Rick Case Kia at Gwinnett Place. In particular, we were well served by Danny Nam and appreciate his friendly and This review is for the sales team at Rick Case Kia at Gwinnett Place. In particular, we were well served by Danny Nam and appreciate his friendly and informed assistance as we made our decision over two evenings of meeting with him. I highly recommend that you ask for Danny when you are at Rick Case Kia in Gwinnett! We drove away in our decked out Soul Plus and we are happy we did. More
by mostcool
Employees Worked With
Danny Nam, Chett Rolle, Alex Nestorovic
April 26, 2017
Horrible Communication / Nightmare to deal with. I recently bought a car through the Rick Case in Duluth, GA. My sister is the co-buyer since the car is for her. A week later Andrew Torres calls her I recently bought a car through the Rick Case in Duluth, GA. My sister is the co-buyer since the car is for her. A week later Andrew Torres calls her and basically tells her.. that her car note will go up $60 because we don't live together. They wanted her to go back in and fill out a new contract. She said she didn't understand why it would go up just because we didn't live together and asked me to contact him. I tried contacting him for 2 weeks, left voicemails and phone numbers and never heard back. I was never able to get him on the phone. My sister gets into a car accident and notice the paperwork she was given from the towing company still had the previous owner's information. Rick Case basically reported us to the police saying we destroyed one of their cars and we're not picking up their calls. Also they said, we didn't provide proof of insurance.. Don't you have to have proof of insurance before you can even drive the car off the lot? lol? A police officer called me today and I explained what happened, he goes over there and Andrew Torres FINALLY gives me a call.. and tells me they didn't' have my phone number in the system.. umm ok? then how did the police officer get my number? Please go somewhere else if you're looking to purchase a car. This is by far the worst car buying experience I've ever had to dealt with. More
by JigglyPuff
Employees Worked With
Andrew Torres
April 08, 2017
Worst Dealership Ever!!! Worst Dealership I have ever delt with. From being lied to from the Sales guy Chet Rolle (who is now a finance manager) from the amount of GM's and se Worst Dealership I have ever delt with. From being lied to from the Sales guy Chet Rolle (who is now a finance manager) from the amount of GM's and service managers this place has gone through. From the horrible customer service since the day I picked my 2012 Kia Optima EX Gdi Up in May 2015 After purchasing extended warranty from them. After never being told my factory warranty is only up to 60K Miles. Every time I go into service it's always a fight. The Service managers are like a revolving door in this place , by the time you get used to dealing with one person before your interaction is done there's either a new service manager or none at all. The New GM Mike Williams is the worst GM so far they have had. He is arrogant and when you are upset he tells you that you need to leave or he will call the Police to have you removed. He does not live up the promises and products and services sold by his predecessors he clearly tells you he will not be helping you at all. After owning my car for little under 2yrs my motor locked up driving home on US 78. Called service to have the car towed to the dealership they up this day which is almost 2months now have not called me back yet. I had to have my insurance tow the car to them. They tell me my motor has locked up that they need maintenance records. I provide the records they deny my claim because I didn't take it to a big name shop that doesn't hand write their receipts. I decided to go ahead and pay the $4500 for the new motor. Now my Navigation system and head unit which were all working when the car was dropped off to them is not working at all the battery keeps dying and the GM Mike Williams tells us we need to take it the the 3rd party vendor that Rick Case Kia Contracted when I bought my car from Rick Case Kia to have the Navigation system looked at since it's aftermarket and not a Kia factory Navigation which was never told to me when I bought the car. Now I have to deal with a company I had nothing to do with I never took my car to I didn't pay them I had no knowledge of them until after I had already paid Rick Case Kia and signed all the paper work for the car. Rick Case Kia used a contracted vendor and now the New GM Mike Williams is telling me it's not his problem I have to deal with them not Rick Case Kia who in fact took my car to these people and never told me anything until after the work was done. I am so furious about this I have never ever had such a bad experience buying a car. I will never buy a car from Rick Case or in fact I will never buy a Kia ever again. This is the worst dealership with the sleazy car sales people you always hear about. From the GM down to the sales people down to the service people. Rick Case really needs to either close it's doors or they need to step up their hiring criteria when putting people at the front end of your business. I hope someone from corporate sees this and tries to contact me. More
by NeverAgain
Employees Worked With
Service Manager- David Eckhart, General Manager Mike Williams, Chett Rolle
March 22, 2017
I recant my previous review Originally, I gave a high rating for Rick Case Kia. I purchased a 2015 Optima. I noticed that the tire pressure sensors were saying that the two rear Originally, I gave a high rating for Rick Case Kia. I purchased a 2015 Optima. I noticed that the tire pressure sensors were saying that the two rear tires needed air. I brought this to Andrew's attention and he assured me that this would be handled. After getting arriving home, I noticed that this issue was not fixed and emailed Andrew immediately. It turns out that the tires themself were bad. I've reached out multiple times and nothing was done to rectify this issue. More
by AB1990
Employees Worked With
Andrew Frison, Chett Rolle
March 10, 2017
Great sales team. Jason Butler rocks! Very professional and pleasant staff. I was especially impressed by General Sales Manager Jason Butler. Their finance manager Andrew Torres was also p Very professional and pleasant staff. I was especially impressed by General Sales Manager Jason Butler. Their finance manager Andrew Torres was also pleasant, quick and efficient. I was in and out the door with a 39-month lease on my 2016 Kia Soul EV Plus within about an hour and that included a test drive. I've had some follow-up questions after the purchase and Jason promptly answered those over texting and email. In addition to new cars they also had very good prices on used cars and most used cars carried a 10/100k powertrain warranty, which rivals some CPO warranties. My lease paperwork from Kia Finance had also already arrived and everything matches what the dealer had promised to me. So overall I'm very satisfied with Rick Case Kia. More
by ggroller
Employees Worked With
Jon Yi, Andrew Torres
March 01, 2017
Great Sales Team and Good Cars!! My BFF and I both got new cars yesterday! Marvin was our salesman and he was grrrrr--eat!!! Drew also helped out since I bought a car from him t My BFF and I both got new cars yesterday! Marvin was our salesman and he was grrrrr--eat!!! Drew also helped out since I bought a car from him there a few years earlier. The finance team and sales team are top notch here! I drove out in a 2017 Sportage and I love it! Thanks! <3 More
by babygail312
Employees Worked With
Marvin and Amanda in Finance, Andrew Frison
February 03, 2017
Very helpful and personable. My sales consultant and manager was very helpful and personable. I had my set amount that I was willing to pay and they were very helpful in making t My sales consultant and manager was very helpful and personable. I had my set amount that I was willing to pay and they were very helpful in making that happen. They suggested different features that I could have and disregard to meet my needs and pricing therefore I was able to purchase a new car within my budget. More
by 2017blackkia
Employees Worked With
Jaldrin Rodriguez, Robert Baptiste
