Rick Case Kia at Gwinnett Place

Was very helpful in getting my car serviced and done. Service advisor Wesley got me worked in Service advisor Wesley got me worked in More

They are friendly and so helpful, patient with us. Answer all the questions make customers feel happy Answer all the questions make customers feel happy More

My service advisor Jordan was great. She notified me of all the items ny vehicle needed and worked with me on addressing the most needed items this go around. She notified me of all the items ny vehicle needed and worked with me on addressing the most needed items this go around. More

The staff were extremely warm and welcoming. I was having some recall work done and it was an all day process. I hung out in the waiting room and did some work. While there, I noticed that any s I was having some recall work done and it was an all day process. I hung out in the waiting room and did some work. While there, I noticed that any staff member that walked past waiting customers, actually acknowledged and greeted everyone. In this day and age it is very nice to see a car dealership that actually cares about their customers. More

Second car from a Rick Case dealership. Always very friendly and helpful with no pressure to buy. Knowledgeable sales people to help with anything you need. Always very friendly and helpful with no pressure to buy. Knowledgeable sales people to help with anything you need. More

This dealership were so much on point and quick to attend to my needs with utmost respect. I will recommend to all. Customer service was the best. to my needs with utmost respect. I will recommend to all. Customer service was the best. More

Do not buy here they say warranty 200,000 or 20 years my car is from 2019 with 62,000 miles and it does not cover anything it says the warranty is up to 60,000 car is from 2019 with 62,000 miles and it does not cover anything it says the warranty is up to 60,000 More

The service center kept my car a week after it was towed to their location with no response to my numerous attempts to reach them. This resulted in me accruing over $500 in additional transportation fees t to their location with no response to my numerous attempts to reach them. This resulted in me accruing over $500 in additional transportation fees to make it to my job. Their service manager Joshua Bass would not make any attempt to correct this failure on the part of their service department to either address or correct this. Trust me when I say, Rick Case Kia will treat you very poorly. They will also not own or correct their mistakes. The numerous electrical problems with the vehicle itself were present when we bought it, but we were unaware of it at the time. Rick Case also has no problem selling you a lemon. One last point. The service department contacted me after a week via text and made the suggestion that the best means of communication would be via text. I responded that I would be coming by. I am a disabled veteran with a heart condition and I have to use a walker to get around. When I arrived at the service center there was a police officer on site. Apparently the rather cowardly service crew at Rick Case felt that -at 70 years old with my walker - I was a dangerous threat to their safety. Suffice it to say, when the police officer say me shambling into the service center, she looked at the service crew like they were a bunch of losers and she left. I guess she wasn’t as concerned about the safety risk I presented as the service crew was. Oh, well, what can you do? More

The oil changes have always done at Kia the last oil change they messed up my drain plug when I went Monday to get my scheduled oil change I went to Nalley Kia cuz it's closer to my house they could not change they messed up my drain plug when I went Monday to get my scheduled oil change I went to Nalley Kia cuz it's closer to my house they could not get the drain plug out they said it was stripped. So this is going to cost me money to have a whole new oil pan put in I think I need to be compensated for this money that I'm having to spend that your people messed it up I will not be going back to another Kia dealership at all to have any work done I think I should be able to get some of my money back so I'm able to pay for what I need to have done More

I had a simple service done and they did not do a simple thing like checking the air pressure in the tires. The paperwork showed 32 all the way around but that was not the case. Now i have been standing thing like checking the air pressure in the tires. The paperwork showed 32 all the way around but that was not the case. Now i have been standing here 15 minutes and i will have to ask for my key back because it is taking too long. They also need to improve the professionalism of the two ladies who help in the area. Very loud more interested in food and the weekend than customers. More