Rick Case Kia at Gwinnett Place

Bought what appeared to be good condition 2019 forte. Had home 1 week. Car covered w pollen. Rinsed after pollen calmed down. Bad spots worn into hood paint. Manager denied left that way. Never looked t Had home 1 week. Car covered w pollen. Rinsed after pollen calmed down. Bad spots worn into hood paint. Manager denied left that way. Never looked that close. From a distance looked fine. 400. To repaint b wants nothing to do w it. Showed picture of A black forte,, it looked fine. ??? Mgr. Bad people skills. More

After weeks of research and shopping we located the vehicle we wanted at Rick Case Kia. It was worth the wait. Very satisfied with the service, knowledge, professionalism and focus of detail applied to vehicle we wanted at Rick Case Kia. It was worth the wait. Very satisfied with the service, knowledge, professionalism and focus of detail applied to our internet communication, visit and purchase. The cohesive teamwork and thoroughness complimented the amazing EV9. It began with Sales Manager Nick, Salesmen Andy and Ernest, Manager Jerome and concluded in financing with Stephen. Of all the dealerships we visited Rick Case rated by far the best. Not one detail was overlooked. Will recommend them as well as return with our future business. Great job, Men! More

I brought my car into this dealership to get my annual maintenance service done. Mr. Hunter explained what was going to be done and made the process easy to get through. All I had to do was wait until my maintenance service done. Mr. Hunter explained what was going to be done and made the process easy to get through. All I had to do was wait until my car was ready. More

Fantastic experience from beginning to end. No pressure and gave us time to make best decision as a family. Would recommend Shane to anyone! No pressure and gave us time to make best decision as a family. Would recommend Shane to anyone! More

Rick Case Kia at Gwinnett Place is the worst dealership we have ever dealt with. After having our 2020 Sorento for over a month to swap out the transmission, we get it back with a massive oil leak and they we have ever dealt with. After having our 2020 Sorento for over a month to swap out the transmission, we get it back with a massive oil leak and they are blaming it on us and telling me that the warranty won't cover it. The customer service is horrible and management is horrible. I should have known after having a horrible experience purchasing the vehicle. I guess this is how they treat people that pay off their vehicles too quickly... NEVER AGAIN! More

Shane was an excellent sales advisor. He spent a great deal of time inside the vehicle showing me all of its details. He even called me the next day to see if I had any further questions He spent a great deal of time inside the vehicle showing me all of its details. He even called me the next day to see if I had any further questions. More

I have used this dealership for service, as it's were I fought the car and the warranty. I have never gotten my car back even remotely on time, never been called back when promised, the warranty I was tol fought the car and the warranty. I have never gotten my car back even remotely on time, never been called back when promised, the warranty I was told would work at any kia dealership does not. We are not talking days, we are talking weeks with no communication, and spending hours on the phone just to get told I don't have an answer. Wanted 8 months to a motor mount to come in... More

Sales was great on a new EV but service after the sale is not there. They wanted me to wait 2 months for an appointment! Sorry, that's ridiculous. Maybe they don't have certified EV techs that can work on EV not there. They wanted me to wait 2 months for an appointment! Sorry, that's ridiculous. Maybe they don't have certified EV techs that can work on EVs, I don't know. But, I can recommend their service. More

I absolutely love Rick Case Kia. The staff is very helpful, honest, responsive and resourceful. They kept me informed throughout the whole process. I was scared that they would try t The staff is very helpful, honest, responsive and resourceful. They kept me informed throughout the whole process. I was scared that they would try to get over on me because I am a woman but they were nothing like that!! The staff had my best interests at heart. They gave me their recommendations with no pressure to follow them. They provided the consequences and benefits of their services. The staff at Rick Case Kia over all just made me feel like family. Special shout out to Brandi who is totally awesome and D'Angelo for excellent customer service. More