Rick Case Kia at Gwinnett Place

Orion Daniels, Is an very nice and professional understanding person. Orion explains everything very carefully where you can understand and ask questions if needed. Give you time to think about ho understanding person. Orion explains everything very carefully where you can understand and ask questions if needed. Give you time to think about how you would like to fulfill your services with about your car. Orion Daniels is Awesome!. More

I always have great experience when I’m at Kia with service rep Orion! He exceeds Rick Case expectations and goes above and beyond for the customers! service rep Orion! He exceeds Rick Case expectations and goes above and beyond for the customers! More

I completed my 60,000 mile service at Rick Case. I am truly happy with the results. I notice the difference in the transmission and how smooth the car runs. Orion and his team are awesome! Thank you agai truly happy with the results. I notice the difference in the transmission and how smooth the car runs. Orion and his team are awesome! Thank you again! More

I was very pleased with my service today. A very nice young lady greeted me outside and Orion helped me inside. He is a very nice young man, very polite, and very helpful. He helped me with my many quest young lady greeted me outside and Orion helped me inside. He is a very nice young man, very polite, and very helpful. He helped me with my many questions, sometimes even explaining to me the information a second time. My car only needed a recall to be fixed, and my oil changed. I only drive my car once a week to the grocery store so my brakes, tires, etc., are still in good shape, thank goodness. I will ask for Orion when I come back which will be soon as I need my second key programmed as I didn't notice it wasn't working when my husband purchased the car in early 2016, a month before he died. Thank you for a very pleasant experience! More

BUYER BEWARE. Highly unethical Kia dealership. Fully confirms all the shady practices of an auto dealer and will abuse the fine print they don't share with you. Be prepared for thousands of dollars of e confirms all the shady practices of an auto dealer and will abuse the fine print they don't share with you. Be prepared for thousands of dollars of extra costs because the Finance Manager Andrew Torres and the Sales Manager Nick Delgado will use dirty practices to convince you to turn in a car to buy or lease a new one. AVOID THIS SLIMY DEALERSHIP. Worst experience with a car dealership ever. YOU'LL BE SORRY!! More

Service Advisor Orion is the absolute best! Honesty and wonderful customer service. I went in for one thing he determined it wasn't needed and only charged me for what I ac needed which was a basic o and wonderful customer service. I went in for one thing he determined it wasn't needed and only charged me for what I ac needed which was a basic oil change. I appreciate customer loyalty More

Wow! I should have read all the reviews before taking my new 2020 Kia Telluride to this place. Told the service guy that I was hearing a noise in the back on the right side. Sounds like something is loose. new 2020 Kia Telluride to this place. Told the service guy that I was hearing a noise in the back on the right side. Sounds like something is loose. Dropped my vehicle off at 830am and didn't hear from them around 145pm. When I spoke to the service rep he said they didn't hear anything. When I arrived at the dealership about 205pm he said they only heard the noise 1 time. As soon as I pulled off and turned the corner I heard it again and again. So what I have determined is that the dealership lack experience. Now I have to go to the dealership where I purchased my vehicle and he agreed. Go figure! Convenience is not always the best choice. Shame on me. More

Excellent buying experience at Rick Case! I love my Telluride and will definitely visit this dealership for service and future purchases. The team was professional and knowledgeable. Telluride and will definitely visit this dealership for service and future purchases. The team was professional and knowledgeable. More

I am so thankful and encouraged to have the staff AND service at Rick Case KIA. I noticed my Service Advisor, Andre Johnson speaking with another person who was having their KIA serviced. Mr. Johnson was service at Rick Case KIA. I noticed my Service Advisor, Andre Johnson speaking with another person who was having their KIA serviced. Mr. Johnson was so clear, detailed, respectful, kind, thoughtful, and thorough about the work being performed for them. I have never seen that kind of care at a car service facility. I live ~15 miles from Rick Case KIA and plan on having my Sorento taken care of by Rick Case KIA and hopefully by Andre. Now, you should know that I had a problem with the sound system. Andre found that I had payed for extended insurance for my Sorento. He, Andre, called the insurance company and they, the insurance company, will be paying for the COMPLETE replacement of the system. Tell me who is that caring and diligent in a car service appointment? I can answer that! Rick Case KIA, Andre Johnson, and get the extended insurance! Period! Thank you Andre and Rick Case KIA. More

Great customer service, efficient and helpful, just like the sales side, which is why we had bought our cars there (Rick Case Kia Duluth Ga). Andre Johnson is an outstanding service manager to work with; he the sales side, which is why we had bought our cars there (Rick Case Kia Duluth Ga). Andre Johnson is an outstanding service manager to work with; he took personal responsibility for ensuring that everything was taken care of for both our cars, even mounting a front license plate bracket himself so I wouldn't have to wait too long. We'll definitely be back! More