Rick Case Kia at Gwinnett Place

Service writer was argumentative with the customer before me. She continued that tact worth me. Brought my Telluride in for oil change and tire rotation. Asked if they do a balance? She asked me why I asked me. She continued that tact worth me. Brought my Telluride in for oil change and tire rotation. Asked if they do a balance? She asked me why I asked about a balance. I ask if she recommends a balance with a rotation. She said it was up to me. I ask what does the dealership recommend . She got short and repeated it was up to me. I said ok-don't do it- no reccomendation pro or con from her! Never seen a car service writer not discuss service options with a customer. Won't be back- too many places looking for business! More

Today my experience was great. Had a Schedule appointment. They Inform me what the 12k Service consist of. They treated me well why waiting. Over all awesome experience with service. appointment. They Inform me what the 12k Service consist of. They treated me well why waiting. Over all awesome experience with service. More

Daniel was courteous. While not much knowledge about the Niro EV and some missing items from the car, we made the sale anyway. Good effort! Niro EV and some missing items from the car, we made the sale anyway. Good effort! More

The service was great. The ride on the vehicles were great. I am enjoying my vehicle. My daughter will lover hers when she sees it. great. I am enjoying my vehicle. My daughter will lover hers when she sees it. More

This was my first time using Rick Case Kia Dealership for my vehicle service. I arrived on time and began the process. A young lady greeted me at my vehicle, she filled out all the paperwork and drove my my vehicle service. I arrived on time and began the process. A young lady greeted me at my vehicle, she filled out all the paperwork and drove my vehicle to the next location. They finished with my vehicle in a timely manner and I was on my way home. More

My sales person Keith has sold me two vehicles in the past two years. He is very knowledgeable of all Kia vehicles. And he took the time to walk me through all the features of my new K5 past two years. He is very knowledgeable of all Kia vehicles. And he took the time to walk me through all the features of my new K5 More

My service advisor Andre Johnson is absolutely fabulous.. he’s patient,knowledgeable and funny.. I am definitely a Kia fan and look forward to seeing you again he’s patient,knowledgeable and funny.. I am definitely a Kia fan and look forward to seeing you again More

Today I went into Rick Case to get an Oil Change on my 2019 Kia Soul , the experience was was nothing short of excellent as always and the service techs are very professional . Orion D. I've known before 2019 Kia Soul , the experience was was nothing short of excellent as always and the service techs are very professional . Orion D. I've known before his current position has always been Super . I tell my friends they should buy a Kia and Experience the Great service that I get . Everyday people doing a job making their Customers feel like Family. More

Nicholas Williamson always gives excellent customer service. He set the time for my car to be ready, ready before set time. Thank you for good customer service. service. He set the time for my car to be ready, ready before set time. Thank you for good customer service. More

Very friendly and great communication! Service was quick, affordable, and reasonable! Would definitely come back for next service and recommend my friends and family! A+ affordable, and reasonable! Would definitely come back for next service and recommend my friends and family! A+ More