Rick Case Kia at Gwinnett Place

Pleasant employees,great service,nice place.. waiting room is comfortable (TV,vending machines,free water & coffee, comfortable chairs & free wifi). room is comfortable (TV,vending machines,free water & coffee, comfortable chairs & free wifi). More

The dealership location is Convenient, customer service was friendly, courteous and perfect. Service was done within the promised time. Glad they did inspection and let us know what is need to be fixed. We was friendly, courteous and perfect. Service was done within the promised time. Glad they did inspection and let us know what is need to be fixed. We are happy with everything. More

Orion was a great service attendant Timely and courteous and explain everything diligently. Service was Timely. and explain everything diligently. Service was Timely. More

I came in for an oil change. I was told 1 hour and 15 minutes. Ended up taking longer. The nice gentleman in the service department came and spoke to me after the hour and fifteen minutes passed. He apol minutes. Ended up taking longer. The nice gentleman in the service department came and spoke to me after the hour and fifteen minutes passed. He apologized for the wait and gave me my oil change for free. Outstanding customer service! More

A very efficient and friendly dealership. They knew the questions to ask me so that they could narrow down to the car that I needed. questions to ask me so that they could narrow down to the car that I needed. More

Took an hour and a half to service the car. Keys on the counter when I got up to ask what the hold up was. Not sure why I wasn’t notified the car was ready. Service writer, Orion, was in the shop when I a counter when I got up to ask what the hold up was. Not sure why I wasn’t notified the car was ready. Service writer, Orion, was in the shop when I asked what was going on. Got ready to pay bill. I specifically asked for synthetic oil. Was charged for regular. Service writer assured me I had synthetic, they just “forgot” to charge me. More

Great customer service in the service department. The staff is friendly, knowledgeable and works with you. staff is friendly, knowledgeable and works with you. More

I took my car for a regular oil change and was assisted by Shane. He offered such a friendly service and even helped me find deals on my oil change. by Shane. He offered such a friendly service and even helped me find deals on my oil change. More

They worked with me and my situation. I had a recall issue that was handled in a timely manner. issue that was handled in a timely manner. More