Rick Case Kia Sunrise - Service Center

Poor customer service with service department Unacceptable recommendation to customer for customer's concern. Makes customer Embarrass in front of others. Won't recomme with service department Unacceptable recommendation to customer for customer's concern. Makes customer Embarrass in front of others. Won't recommend to friends. More

Did not have a good experience in the service department the last 3 visits. On the most recent visit the service advisor (Brandon Mercado) checked me in then disappeared, nobody new where to find him. the last 3 visits. On the most recent visit the service advisor (Brandon Mercado) checked me in then disappeared, nobody new where to find him. More

excellent service Good attention, fast and good service the service advisor treat me gave me a cordial treatment; the wait was short, and the problem was fixed. thanks Good attention, fast and good service the service advisor treat me gave me a cordial treatment; the wait was short, and the problem was fixed. thanks to all. More

High Quality Warranty Repair Rick Case Kia Services Department, through Ian Fergusson, provided Courteous, professional and very informative Service Attention to my Kia Optima 201 Rick Case Kia Services Department, through Ian Fergusson, provided Courteous, professional and very informative Service Attention to my Kia Optima 2015. In addition, they do their best in taking care of you at their facilities while you wait, and if it makes sense they provide a Loaner car. I had purchased this Optima 2015 in another Kia Dealer (Miami Lakes Auto Mall) with bad standards for attention to customers and dishonest service. From now on, Rick Case Kia is my dealer for new Kia acquisitions and services. More

Service Department Enrique was just wonderful, as usual. I was in and out of the dealerships service department! I have seen Enrique a few times before, he always is v Enrique was just wonderful, as usual. I was in and out of the dealerships service department! I have seen Enrique a few times before, he always is very customer service minded! More

My service advisor Brandon Mercado was excellent with us. He worked with us to provide great service to our KIA Sedona. We look forward to working with Brandon again. He worked with us to provide great service to our KIA Sedona. We look forward to working with Brandon again. More

Excellent service as always. Mr Paredes as always very professional an courteous service received during my service. The facilities and the service is number one in my book. 5 st Mr Paredes as always very professional an courteous service received during my service. The facilities and the service is number one in my book. 5 stars More

Quick and painless service! Went into Rick Case Kia for a regular maintenance on my KIA Sportage and was very impressed by the service staff’s friendly and helpful manner as well Went into Rick Case Kia for a regular maintenance on my KIA Sportage and was very impressed by the service staff’s friendly and helpful manner as well as their professional approach to dealing with the clientele. Upon inspection of my vehicle, I was informed of my options and given the opportunity to choose corrective measures. The wait area was very nice too. Well lit, clean and very comfortable without being loud and crowded. Overall, the service and treatment I received at Rick Case Kia was outstanding given that this was my first time going there and being new to the area. More

Once again I was pleased with the services that was provided to me at Rick Case Kia. Enrique Paredes, my service advisor was very professional, courteous, honest and concerned about meeting the needs provided to me at Rick Case Kia. Enrique Paredes, my service advisor was very professional, courteous, honest and concerned about meeting the needs of my Kia Soul. Rick Case is the best since Brahman no longer service Kias. More

Excellent Services Ian is a nice person and give great services, the service on time only wait few minutes. great place for buy a car or services to car. Ian is a nice person and give great services, the service on time only wait few minutes. great place for buy a car or services to car. More