Rick Case Kia Sunrise - Service Center

Management knows they have a problem with this Service Department and they are constantly seeking "positive reviews" to help fix their negative social media image. There are some shining stars, Daniel Gra Department and they are constantly seeking "positive reviews" to help fix their negative social media image. There are some shining stars, Daniel Gray is one of them. But he is limited by the institutional limitations. It is clear he is forced to "up-sell" customers and make suggestions of repairs that are purely optional. I've witnessed other Service Writers prey on unsuspecting customers saying, "If this were my family, I wouldn't let them ride on these bald tires. They are a safety hazard." An unsuspecting customer could easily spend much money on unneeded repairs. Elvis G., the service manager is nothing more than a "Yes Sir" guy who agrees to everything and does nothing. Don't bother complaining to him, he is useless. His only concern is Survey Ratings and how he looks to his supervisors. And lastly it always seems to be that the Courtesy Shuttle driver is "off" the day I take my car in. I don't have 3+ hours to wait for an Oil Change, and given they don't have an Express Lube or Rapid Oil Change set up, it could take half-a-day for an oil change. Every time I'm there the Shuttle Driver happens to be off, unavailable, or called in sick. As I've been told often, "we don't have enough mechanics to handle the work load. We are doing the best we can." This survey forces us to select a Person We Have Worked With" but the 3 service writers I've worked with are NOT listed. Rapid turn over is clearly a problem as well. More

Took my car in for a diagnostic service on a check engine light and a drivers side window that would no longer open. When the dealer returned the car to me the window that was previously stuck closed is now light and a drivers side window that would no longer open. When the dealer returned the car to me the window that was previously stuck closed is now stuck open a 1/4inch at the top. Road noise and wind at any speed above 40 is loud enough to drown out the radio. Daniel Gray provided great customer service and promised the window would be corrected if I brought the car in again the next morning. Upon bringing the car to the dealership again I waited for an hour for the mechanic, who arrived late, to look at the window only to be told that when they disassembled the door for the diagnostic they had fixed the window in that position and there was no way to correct it without having them do the full repair. As a result I am left having paid Rick Case Kia a $160 diagnostic fee for the privilege of driving around for a week with a bag over my drivers window while the parts are sourced. More

My Kia Niro was recently serviced on 09/16/2020. Service consultant Ian Ferguson provided exceptional service and was very efficient. I always find Rick Case Kia to be a pleasant experience. Thanks consultant Ian Ferguson provided exceptional service and was very efficient. I always find Rick Case Kia to be a pleasant experience. Thanks More

Always great customer service. Eddy is the service department is great. Very professional and kind. We will continue to bring our car here for service. department is great. Very professional and kind. We will continue to bring our car here for service. More

Service mistake left me stranded. Took my car in for an oil change and tire rotation. Service recommended to also get fluids exchanged, including transmission fluid, based on the milea Took my car in for an oil change and tire rotation. Service recommended to also get fluids exchanged, including transmission fluid, based on the mileage. I took their recommendation and had those services done. After it was done, drove 5 minutes home since I live right down the street. One hour later I take my car out, and can feel the power loss until I come to a complete stop on the side of the road, unable to accelerate. I notice under the car that there is a large puddle of transmission fluid. I walk over to the dealer since I'm still somewhat close but service had gone home for the day (it was just past their hours). I'm told by a rep there, Ryan Williams, that they are unable to call a tow truck for me. He mentioned getting chains and pulling me as a possibility, but I didn't feel safe being responsible for braking and not hitting his car. So I walk back to my car and call AAA to have them get me to the dealership (thank goodness I had them). I leave the keys there for them to take a look at the next morning, which is Sunday. Sunday I'm told that they don't have the proper staff to fix the issue and will have to look at it on Monday. Also, they are unable to provide me with a loaner car. So I'm stuck on Sunday. Ian, the service advisor I'd been talking with, mentioned that I could call them to have a shuttle take me to work on Monday, but I live so close to the office that it was not necessary. On Monday I call them and leave a message around 1pm since I haven't heard an update. Get a call back soon after saying that the car is ready. Ian acknowledges that it was their fault due to not clamping down a hose tight enough and having the line come loose. They refilled the transmission fluid that I had lost and made sure it was all in working order again. Ian was super friendly and very apologetic throughout the process, but the dealership just didn't seem like it was well prepared to take care of its customers: 1. A silly service mistake that lead to major trouble and could have damaged my transmission (I was reassured there was no damage, but I'm kind of still worried about this coming up later) 2. I was left to figure out how to get my car towed on my own. 3. The dealership did not provide me with a means of transportation while my car was out of commission. They did the bare minimum to correct it, refilling the fluid that I had lost, for free, which obviously they should do anyways, but after spending over $600 for services there on Saturday I just felt short-changed from the whole experience; offered nothing for my trouble. More

I enjoy going to Rick Case Kia because they are very accommodating with their service. I only had a specific amount of time to get an oil change and they took care of me quickly and professionally. The accommodating with their service. I only had a specific amount of time to get an oil change and they took care of me quickly and professionally. The service tech Daniel Gray is a wonderful employee for Rick Case Kia. He addressed all my concerns in a timely manner and delivered my car to me which was most helpful. I would recommend Rick Case Kia to anyone who is looking for good service, professional help, and a pleasant atmosphere. More

Sold my wife news tires she did not need. Bad Diagnosis. They sold my wife two new tires she did not need on the front of the car. I brought it back and they confirmed the the passenger rear tire need replac They sold my wife two new tires she did not need on the front of the car. I brought it back and they confirmed the the passenger rear tire need replacement and was under warranty. The replaced the tire and charged me $25 and would not compensate us in any way for their mistake. Makes me wonder if they were taking advantage of my wife. More

I had a tire problem had a nail in the rear driver side brought my car for repair tire waited for over 2hrs and check if it is ready he said tire Can it be fixed needs a new tire and I have to pay for it I brought my car for repair tire waited for over 2hrs and check if it is ready he said tire Can it be fixed needs a new tire and I have to pay for it I told him mail is in the center of the tire why can't be patched finally it was patched but the service was terrible and i was not told when the car was ready i think I will take my car to another dealer the service person did not know what he was doing very disappointing. More

Excellent experience with service . On time, easy to work with and affordable pricing. I will continue servicing my current vehicle here and will purchase my next new KIA from here as well with and affordable pricing. I will continue servicing my current vehicle here and will purchase my next new KIA from here as well More

Brought my wife’s Sorento in for service. Brendan Mercado took care of making sure everything was taken care of. He was very professional and friendly. I also purchased a new Optima using Jose Pa Mercado took care of making sure everything was taken care of. He was very professional and friendly. I also purchased a new Optima using Jose Pazos as the sales person. More