Rick Case Kia Sunrise - Service Center

Sold my wife news tires she did not need. Bad Diagnosis. They sold my wife two new tires she did not need on the front of the car. I brought it back and they confirmed the the passenger rear tire need replac They sold my wife two new tires she did not need on the front of the car. I brought it back and they confirmed the the passenger rear tire need replacement and was under warranty. The replaced the tire and charged me $25 and would not compensate us in any way for their mistake. Makes me wonder if they were taking advantage of my wife. More

I had a tire problem had a nail in the rear driver side brought my car for repair tire waited for over 2hrs and check if it is ready he said tire Can it be fixed needs a new tire and I have to pay for it I brought my car for repair tire waited for over 2hrs and check if it is ready he said tire Can it be fixed needs a new tire and I have to pay for it I told him mail is in the center of the tire why can't be patched finally it was patched but the service was terrible and i was not told when the car was ready i think I will take my car to another dealer the service person did not know what he was doing very disappointing. More

Excellent experience with service . On time, easy to work with and affordable pricing. I will continue servicing my current vehicle here and will purchase my next new KIA from here as well with and affordable pricing. I will continue servicing my current vehicle here and will purchase my next new KIA from here as well More

Brought my wife’s Sorento in for service. Brendan Mercado took care of making sure everything was taken care of. He was very professional and friendly. I also purchased a new Optima using Jose Pa Mercado took care of making sure everything was taken care of. He was very professional and friendly. I also purchased a new Optima using Jose Pazos as the sales person. More

Poor customer service with service department Unacceptable recommendation to customer for customer's concern. Makes customer Embarrass in front of others. Won't recomme with service department Unacceptable recommendation to customer for customer's concern. Makes customer Embarrass in front of others. Won't recommend to friends. More

Did not have a good experience in the service department the last 3 visits. On the most recent visit the service advisor (Brandon Mercado) checked me in then disappeared, nobody new where to find him. the last 3 visits. On the most recent visit the service advisor (Brandon Mercado) checked me in then disappeared, nobody new where to find him. More

excellent service Good attention, fast and good service the service advisor treat me gave me a cordial treatment; the wait was short, and the problem was fixed. thanks Good attention, fast and good service the service advisor treat me gave me a cordial treatment; the wait was short, and the problem was fixed. thanks to all. More

High Quality Warranty Repair Rick Case Kia Services Department, through Ian Fergusson, provided Courteous, professional and very informative Service Attention to my Kia Optima 201 Rick Case Kia Services Department, through Ian Fergusson, provided Courteous, professional and very informative Service Attention to my Kia Optima 2015. In addition, they do their best in taking care of you at their facilities while you wait, and if it makes sense they provide a Loaner car. I had purchased this Optima 2015 in another Kia Dealer (Miami Lakes Auto Mall) with bad standards for attention to customers and dishonest service. From now on, Rick Case Kia is my dealer for new Kia acquisitions and services. More

Service Department Enrique was just wonderful, as usual. I was in and out of the dealerships service department! I have seen Enrique a few times before, he always is v Enrique was just wonderful, as usual. I was in and out of the dealerships service department! I have seen Enrique a few times before, he always is very customer service minded! More

My service advisor Brandon Mercado was excellent with us. He worked with us to provide great service to our KIA Sedona. We look forward to working with Brandon again. He worked with us to provide great service to our KIA Sedona. We look forward to working with Brandon again. More