Rick Case Kia Sunrise - Service Center

Excellent customer service. They always have me in and out in a decent amount of time. My favorite dealership They always have me in and out in a decent amount of time. My favorite dealership More

What a nightmare to deal with service on my 2019 Kia Soul Turbo. First of all the car is borderline lemon and only has 37k miles on it but requires service more times than I care to be bothered with. Then Turbo. First of all the car is borderline lemon and only has 37k miles on it but requires service more times than I care to be bothered with. Then the car has a bumper to bumper warranty but they won't replace the small plastic ac duct adjustments for me. The most classic thing that service did when I confronted the manager about not replacing the simple plastic pieces was that he explained to me that the bumper to bumper warranty didn't exactly cover everything, then its not bumper to bumper is it. Then he tried to maneuver me into the new car department to try and get me to buy a new Kia? Its hilarious that they try this, like why would I buy another kia when this one has given me nothing but problems, your warranty doesn't cover everything, and to get someone to answer the phone is a joke!!!! It took me no less than 5 calls to get through to somebody to help me when my car broke down and the towing service showed up 4 hours later!!! Just a complete nightmare all around, if you have a choice I recommend staying away from this dealership and kia in general. More

Tried to get an appointment for my first service on my 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, wh 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, which is more than 4 weeks out. That is ridiculous! I love my car but not happy with the dealership. More

BEWARE THIS DEALER KIA NIRO Hybrid 12v battery failed under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Mana under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Manager “Joe” “TO GET MY CAR OFF THEIR LOT” and threatened to “LIEN” my car for storage charges. Further, they refused to order the battery to secure my place in the backorder lineup. Now I’ll be charging storage at my yard of $35/day for the first 10 days, And $100/day thereafter for storage and having to look at a USELESS CAR ! Car rental and excess fuel is additional !! I went from 58 mpg to 9 mpg and drive 30k-50k per year ! More

I am totally pleased with the service that I received during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks for everything, and know that I will return for all needed service in the future. More

Call service for appointment to my vehicle only for regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in adv regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in advance and I can't get the appointment. Terrible for first time trying Rick case kia More

Love my Kia stinger, but the service department is horrible! This is the second time using them and both times has been a nightmare. No one calls me back, no communication like promised, Service guy i horrible! This is the second time using them and both times has been a nightmare. No one calls me back, no communication like promised, Service guy is unfriendly, unapologetic ,doesn’t communicate as promised. I had a 9:30 AM appointment yesterday to get my oil changed, tires rotated, checked to see if there was a recall on my car and to look at my headlights to see if they needed to be adjusted. I never heard from my representative yesterday I started calling at 2:45 PM, after the 3rd phone call he answered and told me my car was never put in yesterday. After me getting very he got me a rental, I have text him several times today and I still have absolutely no update on what’s going on with my car. Well, he did say it might be done after 5 PM this is unbelievable. I’ve left two messages with the service manager it’s been 2 1/2 hours and he has not returned my call as well. POOR SERVICE!!!! Very frustrating. More