Rick Case Kia Sunrise

James Robichaud was really nice person really helpful in telling us what cars had what. Great service super friendly made jokes that were funny all around a good sales person. telling us what cars had what. Great service super friendly made jokes that were funny all around a good sales person. More

Call service for appointment to my vehicle only for regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in adv regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in advance and I can't get the appointment. Terrible for first time trying Rick case kia More

Excellent customer service. the seller and the financier treated me honestly. Very happy with my new car treated me honestly. Very happy with my new car More

Great service, the sale’s person James Robichaud Was Great service, the sale’s person James Robichaud Was great. They worked with my budget. Great service, the sale’s person James Robichaud Was great. They worked with my budget. More

Ivan Torres was a phenomenal salesman. He took the time to review all aspects of the vehicle I was planning on purchasing. I would definitely recommend him if you want the best car buying experience. to review all aspects of the vehicle I was planning on purchasing. I would definitely recommend him if you want the best car buying experience. More

our salesman Ryan Williams was fantastic along with Jamal Shiekah in finance. They were super patient and helpful and we got the exact car we wanted! Highly recommend Rick Case Kia, Ryan and Jamal Shiekah in finance. They were super patient and helpful and we got the exact car we wanted! Highly recommend Rick Case Kia, Ryan and Jamal More

I know there's a chip shortage and all but the way this dealership is doing business is unacceptable. I first submitted an online inquiry and received a message asking if I wanted to be kept up to date whe dealership is doing business is unacceptable. I first submitted an online inquiry and received a message asking if I wanted to be kept up to date when the model I'm looking for came in. I said yes. A few weeks later, I got the text that the model was in and asking if I could come in. Knowing it wouldn't last long on the lot, I canceled work obligations to go in and see it and I text Kim to let her know when I was on my way in so as to not waste anyone's time. When I showed up, it turns out Kim is a call room employee, not a salesperson so she was nowhere to be found - and neither was the car I was there to see. Turns out it was in the shop having work done so I canceled work for no reason as I was unable to test drive it. The salesperson made a racist anti-Asian joke in my presence and then tried to justify it when I called him out on it. Per my request, he took the details of my potential trade-in so as to not make it a complete waste of time...except that they never got back to me with a trade-in value. I called in to express my displeasure and another employee, Vladimir, offered to get to the bottom of it and call me back but never did call me back. I called again and spoke to the sales manager, Anthony, this time who assured me "this isn't how [we] usually do business" and provided a non-binding trade-in value over the phone. Anthony offered to look into the past customer service failures of his staff and return my call but, well, I'll just let you guess how that ended up. I've since called him back twice and left voicemails to no avail. It's a shame because I am a seriously interested buyer in need of a company car but I assure you Rick Case Kia will not be earning my business with this abhorrent customer service. More

Jason from the service team was amazing. He kept me informed and updated with my car's progress as it was getting serviced. I received a rental car right away and the process was very smooth. I recomm informed and updated with my car's progress as it was getting serviced. I received a rental car right away and the process was very smooth. I recommend working with Jason if you need to service your Kia at Rick Case for his professionalism and overall help in the stressful moments of getting your car fixed. Thank you Jason. More