Rick Case Hyundai Roswell

From the moment I entered the dealership I never felt preasured to purchase. Mark along with Darren made the process very comfortable and smooth explaining all of my possible options as well as all of t preasured to purchase. Mark along with Darren made the process very comfortable and smooth explaining all of my possible options as well as all of the types of options in the Elantra which I was looking at. Once we agreed on a vehicle they made the trade in process very smooth as well. In addition I have to say meeting with Craig in finance was a breeze and he too made the final experience of the purchase just as wonderful. I would recommend Rick Case to anyone looking for a hassle free and relaxing environment. More

I would like to recognize sales member Ray Gomez for his outstanding customer service ability and attention to my needs as a customer. My fiancee and I recently decided it was time for a newer set of wheels outstanding customer service ability and attention to my needs as a customer. My fiancee and I recently decided it was time for a newer set of wheels, after talking to Darren Davidson briefly on the phone we decided to swing by and take a look at a few cars. Darren greeted us upon our arrival and after showing us a few cars out of our budget range finally showed us an Elantra that seemed perfect. After chatting for a few minutes about the car we decided to take it for a test drive, Darren pulled Ray from inside to go along with us for the ride. I (HE) have driven a standard transmission car in the past so after a few minutes of drive time I decided that this car was awesome from my perspective, after pulling into a parking lot and switching out driving with my fiancee (who has not driven a standard) Ray did an excellent job of coaching her in the basics of driving a manual transmission. After several failed attempts and a little panic moment in the parking lot Ray straight up told us that even though he is a cars salesman and his job is to sell us this car, he in his right mind could not sell this one to us. This was a very genuine and sincere reaction on his part as I have dealt with dealers in the past where the sale is the key, this showed to us that Ray cared as much about the customer as the sale of the vehicle. We returned to Rick Case Hyundai in Roswell and chatted a few more minutes about the car with Ray and Darren and decided to walk away and look elsewhere for a car with an automatic transmission, with Darren leaving us the option of returning to Rick Case if they were able to find something over the weekend. After doing some more hunting all around the Atlanta area we came to the conclusion that the Elantra at Rick Case Hyundai in Roswell was the car that was best suited to our needs even though it wasn't our first choice. I called Ray the following Friday after work to see if the car was still available and to my surprise it was. We chatted on the phone for a few moments and he told us that another couple were on the way right then to take the car for a test drive so if we wanted it that we had better get there very soon. 15 minutes or so later we arrived at Rick Case Hyundai of Roswell and met a smiling Ray in the lot, we took care of all the financial information and after a few minutes of deliberation we decided to buy the car and not a moment too soon as the couple that was interested showed up a few minutes later. I even told Ray that the reason that we had come back to buy this car was because of his awesome customer service. A few other tidbits to point out about our experience at Rick Case Hyundai of Roswell: 1.) Everyone greeted us with smiles on their faces. 2.) The prices and quality of the vehicles on the lot were some of the best in town. 3.) Ray, Darren and Financial Manager Steve were all very attentive to any questions that we had about any vehicle or paperwork. 4.) All employees seemed cheerful and upbeat (which we had not seen at other dealers). 5.) We had our 7 months old daughter with us both times we were at the dealership and both times all the employees (especially Ray Gomez) went out of their way to see if we needed anything, remember the littlest customers count sometimes too. 6.) The financial department gave us a great deal on our trade-in vehicle. I would personally recommend Rick Case Hyundai of Roswell to anyone looking for a new or used vehicle. Ask for Ray Gomez, this guy is "lights out" at customer service and knowledge of the vehicles he is selling. Even though I will be leaving the Atlanta area pretty soon anytime in the future that I would consider buying a new or used vehicle, Rick Case Hyundai of Roswell will be my first stop for sure. More

We had a wonderful experience, and Bruce was particularly helpful. We were interested in a difficult-to-find configuration (accent hatchback w/ standard transmission). The guys at Rick Case updated us daily helpful. We were interested in a difficult-to-find configuration (accent hatchback w/ standard transmission). The guys at Rick Case updated us daily about availability in the area for three weeks, then identified the car before it cleared customs. Sales experience was great all around. More

John Henry, of Rick Case Hyundai Roswell, made buying a car easy. I just moved from L.A. to Atlanta. I wanted to buy a new car BEFORE I got here, so that it would be waiting for me when I arrived. John car easy. I just moved from L.A. to Atlanta. I wanted to buy a new car BEFORE I got here, so that it would be waiting for me when I arrived. John enabled me to do that. He was honest, responsive to my needs, helped me overcome all the obstacles of buying a car long-distance, and gave me a great deal. I negotiated with several dealerships, in order to get the best price. John was the first Hyundai salesman I talked to. His initial price was better than all the others. And as the negotiations heated up, his price continued to beat the competition, right up until we had a deal. And John really worked hard to get my business. A long-distance sale is complicated, particularly when the buyer is determined to get the best price. John and I must have spoken over the telephone two dozen times and exchanged emails another dozen times. Since I don’t have a fax machine, several documents had to be scanned and emailed (by both of us). Plus, the contract and other paperwork had to be overnighted to me. John never complained about all the work this required. Throughout the entire process, he was a really nice guy, extremely pleasant to work with. And when I finally got to Atlanta, he even sent someone to pick me up and bring me back to the dealership, so that I could pick up my car. I’ve hated my previous car buying experiences, mostly because the salesmen lied or tried to take advantage of me. But buying a car from John Henry at Rick Case Hyundai Roswell was different. John was so honest, straightforward and pleasant that I actually enjoyed doing business with him. I wouldn’t hesitate to buy from John again. And I recommend that anyone in the Atlanta area who is considering buying a Hyundai talk to John Henry. You won’t regret it. More

Tim is a fantastic salesperson. He's kind, patient, and extremely knowledgeable on all of the cars at the dealership. I highly recommend Tim to anyone looking for a car!! extremely knowledgeable on all of the cars at the dealership. I highly recommend Tim to anyone looking for a car!! More

My car was hit by a drunk driver and totaled. Buying a care was a need not a want, every other dealership in the area treated me as just a number and a means towards their bottom line. Anthony and the guy care was a need not a want, every other dealership in the area treated me as just a number and a means towards their bottom line. Anthony and the guys at Rick Case Hyundai treated me like a person and really did everything they could to help. I will never go anywhere else, they were the silver ling in this awful ordeal. I highly HIGHLY recommend!! More

Customer service is outstanding. Tim Crawley demonstrated excellent product knowledge, which he always had right on the tip of his tongue, without having to go research and look up every questio demonstrated excellent product knowledge, which he always had right on the tip of his tongue, without having to go research and look up every question I asked. I found both Tim Crawley and Darren Davidson to be low pressure, but no nonsense, salespeople. There's a reason that I returned to purchase my second Hyundai Genesis. The product is an excellent value and the customer service is as well. Having used their service department they are equally as excellent and knowledgeable. Great dealership with Great people !! George Helms More