Rick Case Hyundai Roswell

I recently purchased a new 2013 Hyundai Santa Fe from Rick Case in Roswell. David Jones was our salesman and he was honest and professional from introduction to delivery. His sales manager, Greg Gantne Rick Case in Roswell. David Jones was our salesman and he was honest and professional from introduction to delivery. His sales manager, Greg Gantner, was also very kind and didn't play any of the usual games that I have experienced from other dealerships in the past. He was very straightforward when addressing what we wanted vs. what could be done and never made us feel pressured or hurried to make a decision. Once we came to an agreement, the finance process with Craig was smooth sailing and perfectly painless. We do not have a single complaint regarding any of our dealings with this dealership and will likely be life long customers. Last, but not least, this dealership extends the standard warranty offered by Hyundai from 10 years 100,000 miles to 20 years and 200,000 miles!! Who does that?? We love this place! More

Rick Case Hyundai was the last of 9 dealerships that we visited in search of a SUV Crossover. We had pretty much decided on the Nissan Pathfinder but after test driving the Hyundai Santa Fe Sport, we were visited in search of a SUV Crossover. We had pretty much decided on the Nissan Pathfinder but after test driving the Hyundai Santa Fe Sport, we were thrilled with the features and design. Tim Crawley gave an excellent demo on a Friday night which left us wanting to spend more time researching the Santa Fe. The next day, we went into the dealer without an appointment and Tim was busy with another customer. He unselfishly handed off to another great salesman named Anthony Delgardio. We spent a lot of time with Anthony going back over the features and test driving the SUV on both local surface streets and on Georgia 400 (highway). We asked several specific questions about the general design and handling of the SUV and Sales Manager Greg Gantner stepped in to give very detailed information to address and answer our questions. Finally, we pushed hard for a good negotiation and the sales team was able to accommodate. As much as we dislike the car buying process, the sales team at Rick Case Hyundai was very entertaining, patient, kind, and accommodating. My wife and I would definitely recommend this dealership and this automobile to others. More

At most dealerships I have been to, from the moment you walk in, you feel like the sales people are reenacting a scene of vultures circling a carcass.....and from there its all downhill as the salesman/lea walk in, you feel like the sales people are reenacting a scene of vultures circling a carcass.....and from there its all downhill as the salesman/leasing manager look at you as if you have sucker painted on your forehead and have the intellectual capacity of a dead gerbil. Granted, I did speak with Anthony before coming in....but I still never once got that feeling after walking in the door. My reason for coming in was to help my Grandma lease a car. Our needs were simple and our window to get the deal done was short. From the moment I spoke with Anthony, he understood what needed to be accomplished. On top of that, his follow-up was impeccable which is what got me to come in on a Sunday in the first place. Anthony knows his product inside and out, which is one the most important things when trying to make the sale. In our dealings he was a straight shooter, telling me what he thought could be done and bringing the general manager (Will) in to get a little bit more into the money specifics when needed. I don't know how many times I have been jerked around by sales guys coming back with a dollar amount well beyond what was just discussed in the previous 15 minutes. Again, not the case with Anthony. To add to the experience, you have a general manager like Will who "DISCUSSES" what he can do as opposed to some of these other guys who feel the need to explain how profit margins work....and how they need to make money too. Granted I know this is still a business, and like myself, they are going to protect their bottom line as well. Its all in the approach though and at the end of the day I don't feel like anyone was taken advantage of. I highly recommend this dealership.....and when going in, ask for Anthony Delgardio. More

Overall a great experience! Great deal on a new Genesis with Tech Package! Very smoothe purchase, I am still amazed at what a value we got in the car. Mark and Darren were very easy to work with and made i with Tech Package! Very smoothe purchase, I am still amazed at what a value we got in the car. Mark and Darren were very easy to work with and made it a great experience. Love the warranty offered on the car, so much is covered. It was a welcoming environment, very friendly overall More

I worked with Mike Green at Rick Case Hyundai to get my new 2013 Genesis. Mike worked me through the process and made the purchase easy. Got a great deal and the service was great. new 2013 Genesis. Mike worked me through the process and made the purchase easy. Got a great deal and the service was great. More

Extremely pleased with my car buying experience. They worked my specific financial needs, I had little wait times, and was treated quite kindly. After I purchased my vehicle I noticed the vehicle had so worked my specific financial needs, I had little wait times, and was treated quite kindly. After I purchased my vehicle I noticed the vehicle had some issues. I brought the car back and the dealership not only fixed the issues, the fixed them free of cost. My car was not finished in one day so they gave me a loaner vehicle, which was not like any other loaners I've driven before. It was one of their top of the line vehicles and it was a true pleasure to drive. My overall car buying and service experience was one of a kind and I highly recommend Rick Case Hyndai! More

There was an issue with the company generated review I did for my salsman David Jones. My intention was to give him the higest possible rating, but for some reason it appears that it came through as less did for my salsman David Jones. My intention was to give him the higest possible rating, but for some reason it appears that it came through as less than excellent. David rated a 10 on a scale of 10. I am in Real Estate sales and for 35 years was in management, and marketing in the Retail industry, both very customer service intensive businesses David' attention to detail, easy manner, and outstanding product knowledge are what makes the difference in developing a "client for life" or just another "customer". I have owned over 30 cars in my life, and can say my experience with David was great, and I have recommended David, the brand and Rick Case to my clients in need of a new car. My 2013 Santa Fe Sport has far exceeded my expectation. On a related note, I have also found that Luis in service, as well as the service cashier, and parts folks to be very customer oriented, and on par with my sales experience. Keep up the great job. thanks Bill Irwin More

Tim Crawley has changed my perspective on how I used to feel about buying a car and sales men. His knowledge, expertise and attention to all my request in purchasing my vehicle was an awesome experience. N feel about buying a car and sales men. His knowledge, expertise and attention to all my request in purchasing my vehicle was an awesome experience. Not to mention he made the process painless, smooth, and I got everything I asked for. Im recommending all my family and friends to Tim. More

Outstanding customer focus! We made five visits to Rick Case Hyundai in Roswell, and were treated like honored guests every time. They took the time to talk with us and test drive different vehicles multi Case Hyundai in Roswell, and were treated like honored guests every time. They took the time to talk with us and test drive different vehicles multiple times until we made our decision. Once we decided on our vehicle, they agreed upon not only the price we wanted to pay for the vehicle, but also the value on the vehicle we were trading in. We asked for a lot from the Sales team, including a very limited supply vehicle, color and package. They searched the Southeast region, found the vehicle and sent a driver to bring it back the next day. David Jones displayed incredible patience and support for us throughout our entire car buying experience. David helped us in our decision-making process, in a very positive manner. He also pointed out Rick Case's unmatched 20 year, 200,000 mile powertrain warranty. I highly recommend both Hyundai for anyone wanting a quality vehicle, and Rick Case Hyundai Roswell, for anyone wanting to buy a quality vehicle from a high quality dealership. More

Everyone at Rick Case made buying a new car the easiest car buying experience I have ever had. Anthony was so helpful and knowledgable about the car. I never felt one bit of pressure to buy. Normally if lo car buying experience I have ever had. Anthony was so helpful and knowledgable about the car. I never felt one bit of pressure to buy. Normally if looking at cars,I would go and look when the dealership was closed to avoid the sales people! Do not feel you will be pressured here. The car I wanted was not at their location. Anthony found the car I wanted and personally went and picked it up. I drove it home the next evening after calling him to let him know which car I had decided on. Overall great experience! More