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Rick Case Hyundai Roswell
Roswell, GA
1,048 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,048 reviews
December 09, 2013
Megan was great. She worked with me on resolving issue with my car even thought they didn't repair it. Repair was done at there affiliates Rick Case Hyundai Roswell Store. She is always friendly and smili with my car even thought they didn't repair it. Repair was done at there affiliates Rick Case Hyundai Roswell Store. She is always friendly and smiling. I worked with few Service Advisers at this dealership and all of them great. I would recommend going there and have you car service at their Service Department. More
by IgorObikhod
December 09, 2013
I went to Rick Case Roswell to take a look at a Mercedes-Benz I saw online. This was my first car buying experience, so I was a little more choosy than most. I was greeted immediately by Jim Stocks Mercedes-Benz I saw online. This was my first car buying experience, so I was a little more choosy than most. I was greeted immediately by Jim Stockstill, who was walking around the parking lot ready to help customers. I was surprised by his genuine kindness and happy disposition, which was unlike people at dealerships I had been to earlier that day. Throughout the whole process, Jim never pressured me once into making a purchase. Even after countless test drives, by my mother and I, he still agreed to take it around the block one more time. When I finally did decide to buy, he kept me engaged during the paperwork portion and walked me through everything thoroughly. With the approval of his manager, he was able to drop the price significantly. I was shocked by the discount I was given. I now live in Philadelphia, but when I have the chance to go back to GA, I stop by RIck Case Roswell just to say hello to Jim. I believe that's the relationship dealers are suppose to build with their customers and at Rick Case its standard. Overall the experience was supreme. I would definitely recommend Rick Case, but more importantly I recommend Jim Stockstill! More
by AHargrett
Employees Worked With
Jim Stockstill
December 08, 2013
Terrible experience. Unprofessional from floor staff to general manager. We have never been a customer at this or any Rick Case dealerships, but this experience ensures that we will never be one. We we general manager. We have never been a customer at this or any Rick Case dealerships, but this experience ensures that we will never be one. We were not even shopping for car at this place, but out of the blue an associate named Rebecca called us saying the dealership was interested in our car that we had recently listed for sale. She asked if we could bring the car over so they could check it out. We mentioned that we were not looking to get a new car. Honestly I thought it was a strategy for cross-selling and did expect some level of bait and switch. But we should at least get a reasonable offer. So we setup an appointment for 2 hours later. When my wife drove 15 miles and got there, she was nowhere to be found. No one was expecting us and knew what's going on. She ended up talking to the manager Will and he said she could leave the VIN number and he would reply via email. So what is the point to even bringing in the car? He ended up typing in the VIN on his office computer and came up with a ridiculously low price, all without even stepping outside to look at the car at all. At this point we were furious. It is one thing if we couldn’t agree upon the price, but the dealership didn’t even attempt to be interested. Upon protest, Will ended up taking the car for a test drive. We also demanded to talk to Rebecca to straighten thing out. He did bring Rebecca, but we never saw him again and he never bother to tell us the offer. And Rebecca, while she kept apologizing for “mis-communication”, could never really explain why she wanted us to be there 2 hours ago and now no one was remotely interested in the car. We left the dealership with anger and 2 hours wasted. I would highly recommend against doing any business with this unprofessional organization. More
by klhchan
Employees Worked With
Rebecca , Will Barnes
December 04, 2013
We visited Rick Case Hyundai in Roswell to look at Hyundai's. We saw an ad for a Sonata Hybrid we wanted to look at, and the price was outstanding. We have never had a pleasant experience buying car Hyundai's. We saw an ad for a Sonata Hybrid we wanted to look at, and the price was outstanding. We have never had a pleasant experience buying cars so we approached the experience with caution. The car in the ad was sold, which usually happens, but they gave us the same price on the one we chose. The experience we had with Tim Burke at Rick Case was excellent. If you want to be treated the way you treat others Tim Burke is the man to see. He treated us with great respect and eased our minds immediately. Mr. Burke's knowledge of the cars was excellent. He knowledgeably answered all our questions and demonstated all aspects of the cars operation patiently. We highly recommend Tim Burke and Rick Case Hyundai, without hesitation. If you are looking for a Hyundai go see Tim Burke at Rick Case Hyundai. In case you didn't know, Rick Case offers a 200,000 drive train warranty More
by Jokent39
November 27, 2013
Cliff notes would be: Lack of communication, mismanagement, loss of funds, price hiking. Start of transaction: 8/12. Not yet resolved as of 12/21. My transaction with this dealership start mismanagement, loss of funds, price hiking. Start of transaction: 8/12. Not yet resolved as of 12/21. My transaction with this dealership started perfectly well. I went in, interested in a 2013 Hyundai Genesis Coupe, and was able to get financing at a better rate than what I had anticipated. The paperwork moved fairly smoothly, and everything was very promising. I had a trade-in, and the offer made on it was quite reasonable. The dealership was also understanding of my situation of having a co-signer on the trade in, and were willing work that out. They took care of everything, and I was very optimistic. The sale went through, I provided $3,000 as a downpayment, left with new keys and a smile. The tag should be in the mail in 30 days or less. 30 days went by, and I didn't see a tag, or a replacement for my temp. The payoff for my trade-in had also not been paid. I called, inquiring about both, and the salesperson knew nothing about either, and referred me to the financing agent. Cutting the story somewhat short, I have been back into the office 8-9 times, due to paperwork needing to be redone, or it was filed incorrectly, or my proof of income was lost, or they needed more paperwork. I've received three new temp tags, as they continue to expire. I have placed dozens of calls and text messages, and have received the bare minimum of responses. I have tried different managers, different offices, and while I can often get an answer of "we will follow up on this," I rarely receive a call back or clarification on my questions. Thus far, I have only received two apologies for any of the inconvenience. One for how often I have had to drive to the dealership, and one for the lack of communication....but no improvements have been made to it. In the meantime, I have continued to make payments on my trade-in vehicle, as the pay off was never made. Each time I inquire about it, I have been guaranteed that I would receive these payments as a refund check. It is now November, and I was approaching my first due date for the Genesis (which had not been financed yet) and had to make a payment for the trade-in (still not paid off). I asked the financing agent about this, and he stated he would make sure I would not have to pay for two cars in one month. That didn't happen, so I have had to make both payments. Not to worry, though, I was reassured again that I would receive all my extra payments on my trade-in, as a refund check. When making my payment on the new car, they were unable to confirm my information. The reason behind this, it turns out, is that the wrong address was provided by the dealership, and they received an address that I haven't had in two years. This requires a trip into the office to correct. In the midst of this, I have been informed that my trade-in was actually sold on 8/15. So, yes, I have been making payments on a vehicle that the dealership had actually sold. One extra thing: I have been paying insurance on my trade-in, as my financier required full insurance on it. When inquiring further into that refund check, I learn that I am apparently not going to be receiving my payments back as stated multiple times. Instead, I am receiving my payments MINUS interest. I wonder (as you may wonder), why I am responsible for interest on a vehicle that hasn't been in my possession for more than three months. A vehicle, that was sold only a few days after I traded it in. No response on this inquiry. The difference is approximately $480. I wouldn't complain if it was a matter of a few dollars, even $50, but $480~ is significant to me. More importantly, that's interest that could have been....SHOULD have been applied to my new vehicle, not one that someone else owns. The trade-in financier won't provide the funds, as they didn't receive the payoff until recently. The dealership is stating that they will only refund what they are sent from the financier. I have tried to keep my composure through the situation. I have been compliant, and provided everything asked of me, and logged plenty of miles back and forth to bring paperwork, etc. And yes, I understand that dealerships are busy. But when you leave several voicemails, text messages, and it's almost a week before you hear an answer in regards to a deal that's taking three months to complete....you wonder just how low on the priority list you really are. You might think, given all this difficulty, that some haggling would have taken place. That the sales price of the car had been reduced slightly. Some sort of reparation for all the trouble. You would then be amazed to find out that the sales price of the car went from $21,690 listed, to 23,188, then $25,788 on the contract paperwork. The first raise was to "make it more attractive to a financier." No explanation for the final price. The dealership has a NEW Genesis Coupe with the same options, priced lower than what my used one (25,000 miles) is being priced at. It boggles my mind how that can make sense at all. Yes, I'm at fault for not reading the paperwork more closely. But when you're told you're just signing a "re-submission," you don't check things as well as you should. So, there's nothing I can do about that. Overall, I cannot say this transaction has been pleasant, or that I feel that I have received what I would consider good customer service, or follow through. I do not, remotely, feel like a valued customer. An initially nearly flawless transaction has caused me loss of time, a significant amount of aggravation and confusion, and now apparently loss of money. And I get informed that I've been making payments and insuring a vehicle that someone else bought months ago. Escalated to a BBB complaint on 12/2/2013, due to lack of communication/response from dealership. Update of 12/9/2013: Have finally received my tag. No resolution whatsoever on any of the other concerns. Update of 12/17/2013: First response to my review, was a request for me to delete it. Response to my BBB complaint, was an explanation that my returned payments would be a lower amount, due to interest being charged. Have followed up, and requested information (6th inquiry) on how I am being charged interest for a vehicle that someone else has owned since August. Still awaiting resolution, as of 12/21/2013. More
by amcaldwell500
Employees Worked With
Adam Toms, Will Barnes
November 26, 2013
I have given a "great" rating to this dealership because of the very fine experience that I had purchasing a new 2014 Hyundai Santa Fe. I found the soft sell approach by Jason and Jonat dealership because of the very fine experience that I had purchasing a new 2014 Hyundai Santa Fe. I found the soft sell approach by Jason and Jonathan very refreshing. It was obvious that they were there first and foremost to be of help in my purchase of a new vehicle that would fit my needs and price range without undue pressure. Jason was extremely knowledgeable about the vehicle and shared what he knew enthusiastically and with patience. I would highly recommend friends and family to him. Jonathan, the F&I manager saved me a few thousand in financing. I arrived at the dealership with assured financing already taken care of with a bank. Without knowing what kind of commitment I had with the bank, he patiently convinced me that he could do better and he certainly did. These two individuals are a credit to the auto dealership industry. It was a pleasure to deal with Rick Case because of the extraordinary service these two individuals provided me. I have no doubt that this level of service is "business as usual" with Rick Case Cars, Roswell GA. More
by richardarousseau
Employees Worked With
Jason Stough, Jonathan Torres F&I Manager
November 22, 2013
Absolutely horrific unorganized thieves. I contacted Rick case via web and applied for financing on 11-07-2013 I was contacted by Rebecca who stated she could help. I knew my credit wasn’t the best but Rick case via web and applied for financing on 11-07-2013 I was contacted by Rebecca who stated she could help. I knew my credit wasn’t the best but she assured she would try her best several days went by and I here from her partner Allen Tubman he again said they are trying their best to work things out. I was told to bring my trade out for appraisal which I did. I was then contacted by an excited Rebecca on Saturday 11-16-2013 stating come pick out your car. Well red flags I should have saw when I got there and left with no paper work but a brand new car. After several days and being told I was good still no financing I was lied to again by Rebecca stating she couldn’t get out the office to bring paper work but I needed to come sign paper work. I went back and they took the car saying they couldn’t get me done. So embarrassing to come to work with my old car drive through the neighborhood with my old car. To put the icing on the cake they stole my cd’s criminals I will spread the word via facebook and friends to stay clear of Rick Case Hyundai in Roswell More
by scurd30134
Employees Worked With
Rebecca, Adam Toms
November 19, 2013
Everyone at the dealership was very courteous, friendly, and over all wonderful to work with. Jason and Adam did a good job explaining every point of the car buying experience to me. They answered every que and over all wonderful to work with. Jason and Adam did a good job explaining every point of the car buying experience to me. They answered every question I had, even after I bought the car! Over all I was very impressed and would absolutely recommend these guys. They made me feel like a friend, not just another customer. More
by ludlum
Employees Worked With
jason stough, Adam Toms
November 09, 2013
We can not thank the guys at Rick Case enough for all they did to help us get the exact car we wanted at the price we were willing to pay. They really went above and beyond to work with us! It began wit they did to help us get the exact car we wanted at the price we were willing to pay. They really went above and beyond to work with us! It began with our Sales Associate, Khalid Jackson, who helped us get the ball rolling, kept us posted at every point in the process, and followed through to the end. The Sales Manager, Matt Rowan, did a phenomenal job assisting in the details of the deal and finding the exact vehicle we wanted. When there was a minor blemish at delivery, they corrected it without question! Matt was instrumental in making the arrangements to get the vehicle down to Atlanta from where it was and keeping us appraised of the progress with that and making sure that we were not without a vehicle at any time. Finally, we'd like to give a shout out to the General Manager, Will Barnes. There were a couple of points where we needed a little extra help and Will smoothed the way! At no point did we feel left out of the loop. It was also a very relaxed process and we never felt pressured. Thank you one and all at the dealership for making us feel at home through the whole process! A great team and a great job!! More
by clevelandmichell
Employees Worked With
Khalid Jackson, Matt Rowan, Will Barnes
November 04, 2013
Toria, over the phone not only carefully listened to my issue, but took the action step without passing the buck, resolved my nagging problem, and got back to me within minutes. She was nurturing and made issue, but took the action step without passing the buck, resolved my nagging problem, and got back to me within minutes. She was nurturing and made me feel like I was Rick Case's most important customer. Thank you, Toria! Amanda, the cashier at Rick Case, upon my visit, singlehandedly took responsibility for turning that which was promised into reality. As busy as she was, she hung on like a bulldog and made sure that by the time we were through with completing the task...I was going to be a lifelong fan of Rick Case Hyundai......well, because of her and Toria's efforts, I am now a lifelong customer of Rick Case Hyundai! Those two young ladies are tops, and deserve every bit of the recognition I'm wholeheartedly expessing! Thank you, ladies! Sincerely, Joe Freeman 4020 Charleston Lane Roswell, GA 30075 More
by yussel
Employees Worked With
Toria and Amanda
