Rick Case Hyundai Roswell

Phenomenal experience This was the best car buying experience I've every had . Mr. Henry is such an amazing salesman with excellent customer service ! Henry got me into a 2 This was the best car buying experience I've every had . Mr. Henry is such an amazing salesman with excellent customer service ! Henry got me into a 2016 Hyundai Elantra. If you are looking to buy a car he is the the man to see you will be more than satisfied ! More

Awesome Experience!!! Although, I did nto purchase a car I was evry pleased with the level of knowledge an care the salesman Henry showed me. He made sure I knew all my opt Although, I did nto purchase a car I was evry pleased with the level of knowledge an care the salesman Henry showed me. He made sure I knew all my options to make the best possible decision for me. He also gave me as much information to make me a more knowledgeable consumer if I wanted to make a trade up from my car. I was very pleased with service and the great professionalism he had while working with me. Heather was also an exceptional service associate and helped me greatly with getting my car problem checked out without taking a great deal of time. She helped me to figure out my warranty information and set up my next appointment to fix my vehicles problems. This was a great visit for me and I will be using this service center again. More

A wonderful car buying experience This car purchase was to replace our Lincoln LS that was totaled in an accident. My wife did the initial shopping (test driving) of the cars that we h This car purchase was to replace our Lincoln LS that was totaled in an accident. My wife did the initial shopping (test driving) of the cars that we had researched to be an appropriate replacement. When she came to Rick Case, she was met by Tyree Hodo when she pulled into the parking lot. He very courteously asked what vehicle she was looking for and, even though he knew that this was a "screening" drive by my wife to determine whether she found the car acceptable and that he would still have to demo it to me for my approval, he unhurriedly and thoroughly demonstrated the car to my wife and allowed her an unhurried test drive. When I went for my test drive, Tyree, again, was very courteous and allowed me to test drive the car on a route that I was very familiar so that I was able to truly compare the ride and handling of the car relative to the other cars I was test driving. When I left the dealership, Tyree was not the least bit "pushy" to close the sale knowing that I still had one more car to test drive. When It came time to negotiate the price the gentleman whose name I don't remember (but I think it was Will Barnes) gave me an offer, I countered with my offer, he checked with his boss and the deal was done. Because I wanted to have my wife on the paperwork, too, he very patiently waited for her to come to the dealership. He quickly and carefully prepared all the papers, explained the extended warranty options, we signed the papers. Because the car that we purchase was at their other location in Duluth we had to take delivery the next day. Tyree made arrangements with my wife to deliver the car to her as she returned the rental car she was using. At that time he performed all the demonstration of all the car's features and "synced" her cell phone to the car's Bluetooth feature. He truly is a credit to the Rick Case dealership. When recommending others to Rick Case I will most definitely be referring them to Tyree. More

Customer service with Donnie and Austin in service Donnie and Austin were very helpful and curtious. I arrived for an oil change without an appointment and they were still able to work on my vehicle in Donnie and Austin were very helpful and curtious. I arrived for an oil change without an appointment and they were still able to work on my vehicle in a timely manner. They both have a very pleasant attitude and are both committed to upholding quality customer service! More

Excellent Andrew is very professional in the manner in which he presents himself and by the way he treats his customers . I will return for future service needs Andrew is very professional in the manner in which he presents himself and by the way he treats his customers . I will return for future service needs. More

Donnie and my first service at Rick Case Hyundai Donnie was excellent with his customer service , but I had an appointment at 9 am and did not get out until high noon . Why should I have have made an Donnie was excellent with his customer service , but I had an appointment at 9 am and did not get out until high noon . Why should I have have made an appointment? More

Great experience I recently bought my 4th car from this dealership. We have always had a great experience. Very professional and no high pressure. Remember to ask fo I recently bought my 4th car from this dealership. We have always had a great experience. Very professional and no high pressure. Remember to ask for Henry to help you with your purchase. More

New Sonata purchase Very good experience once again. We weren't quite sure what we were looking for, but the Sonata fit the bill perfectly. We will be back in the future Very good experience once again. We weren't quite sure what we were looking for, but the Sonata fit the bill perfectly. We will be back in the future. Thanks! More

Donnie & the Airbag I want to commend the workers at this location - especially Donnie. The service was impeccable and the airbag was fixed in record time. I was so happy I want to commend the workers at this location - especially Donnie. The service was impeccable and the airbag was fixed in record time. I was so happy with Donnie because he was so personable and made me feel as though I was a part of the Rick Case Hyundai family! More