Rick Case Hyundai Roswell

I never write reviews. I'm one of those people know never writes reviews because most customer service service is either nonexistent or frustrating. I have purchased many c I'm one of those people know never writes reviews because most customer service service is either nonexistent or frustrating. I have purchased many cars in my life and I have to say that Mark Thompson and Darren Davidson should teach others how to give a great customer service. The Elantra we purchased was for my daughter and she could no believe howsmooth the process was. They were courteous, focused and I actually forgot that I really don't like to buy a car. I could not ask for a better experience and will absolutely buy my NEXT car from them. More

Got a great deal on my car, Thanks Javier for follow up and make it so easy on my purchase. I would recommend this dealership and for my next purchase :) on my car, Thanks Javier for follow up and make it so easy on my purchase. I would recommend this dealership and for my next purchase :) More

Excellent Experience James Grasso was very helpful. James and Anthony Delgardio were able to get the car in the color and trim my wife wanted . She was/is delighted with t James Grasso was very helpful. James and Anthony Delgardio were able to get the car in the color and trim my wife wanted . She was/is delighted with the car and the personal instruction by James on the features. Thank you More

Easy Breezy!! James "Jim" Grasso was a blessing, so glad he was able to help us find a car that we absolutely love! So impressed with him! James "Jim" Grasso was a blessing, so glad he was able to help us find a car that we absolutely love! So impressed with him! More

exactly what we wanted I can't remember the manager's name but he was a lot of help. This is the second car we leased from him and we will probably do it again. I can't remember the manager's name but he was a lot of help. This is the second car we leased from him and we will probably do it again. More

Easy and very pleasant I worked with Jim Grasso over the last 3 weeks trying to decide which model Hyundai I should go with. He was very patient when quoting me prices with I worked with Jim Grasso over the last 3 weeks trying to decide which model Hyundai I should go with. He was very patient when quoting me prices with the different options on 2 different models. The finance director was very nice as well. I decided on a Limited Sonata and I love it. More

Easy Breezy My '14 SantaFe had to be towed to the dealership (on a Sunday night) and when I called the next morning, they had already taken a look into the issue My '14 SantaFe had to be towed to the dealership (on a Sunday night) and when I called the next morning, they had already taken a look into the issue with the power steering. I was pleased to know that Heather was able to explain to me their assessment in a way that I could easily relate to and understand. Even though my insurance did not cover the cost of a 24 hour rental, the dealership did. They ordered the part and I had to wait overnight. Even before I called the following morning, they had installed the part and test drove it. Perfect. Heather even offered for me to leave the rental car with her and she sorted it out with Enterprise. Very considerate - that was beyond my expectations. Heather is super cool! Thanks! More

Great experience I contacted Rick Case over the Internet said I was looking for a deal on a new Hyundai Sonata , and within a few minutes I was contacted by one of th I contacted Rick Case over the Internet said I was looking for a deal on a new Hyundai Sonata , and within a few minutes I was contacted by one of there Salesman Jim Grasso. I told him what I was wanting to do and willing to spend , he said he needed to do a little research and would get back to me. The next day he called me and said he had found the car for me , and it was at what I was willing to spend , I just needed to come in and test drive it. I made a appointment for the next day , the car was what I was looking for. The best thing about my experience is when they wrote up the contract the numbers came in just what Jim had told me over the phone , no surprises. More

Got a good deal Originally went in for a check engine light problem. Decided to walk around while I waited and ran into Mr. Stokes who was very friendly. Then the nex Originally went in for a check engine light problem. Decided to walk around while I waited and ran into Mr. Stokes who was very friendly. Then the next thing I knew I had a great deal with my trade in and walked out with a new car. More