Rick Case Hyundai Roswell

Best sales and service dealership I have ever been to. They listen and understand my needs in both departments. The service department is professional and honest. They listen and understand my needs in both departments. The service department is professional and honest. More

If you are looking for a knowledgeable and low-pressure salesman work with Lahsen Mabrouk. He expertly answered questions and gave us space to discuss our thoughts. salesman work with Lahsen Mabrouk. He expertly answered questions and gave us space to discuss our thoughts. More

I have felt with Service Adviser Andrew Steadman. Through the years he has assured excellent service to my 2008 & my 2018 Santa Fe’s. I know my cars are road ready after he supervises their service! Through the years he has assured excellent service to my 2008 & my 2018 Santa Fe’s. I know my cars are road ready after he supervises their service! More

My family and I have been Hyundai owners since 2009. We have owned 8 Hyundai vehicles overall, and been very satisfied with all of them. Rick Case customer service used to be stellar. Seems like all t We have owned 8 Hyundai vehicles overall, and been very satisfied with all of them. Rick Case customer service used to be stellar. Seems like all they care about now is to get you in the door and sell you a car, jacking up new vehicle prices with unwanted dealer xx extras. But if you need to schedule service(s) for your vehicle, good luck with that. Since I bought my new 2022 Sonata last December, I have not been able to get anyone to answer the service line, the main line or parts line, let alone returning my call in a timely manner when I leave a message. The website to schedule a service appointment is a joke. All of this adds up to xxxx poor "after the sale" customer service. Find a trustworthy auto shop near you and have them do the recommended Hyundai services (and document them) to maintain your new car warranty. Bite the bullet and go in person if you need warranty work or consider the inconvenience of taking it to another, better rated dealership. More

If your in the market for a vehicle go here! I worked with Kash and he was great from the word go! Pam also followed up with me and was pleasant. Brett in financing was professional and took car I worked with Kash and he was great from the word go! Pam also followed up with me and was pleasant. Brett in financing was professional and took care of my needs and made things work! In and out in under 2hrs on a Saturday folks. Never once pressured, tried to upsale or wasted my time. Worked with me when another dealership turned me away. Smooth easy and over all great experience purchasing my vehicle from here. Fair offer on my trade and money down. Payment within my budget without having to negotiate. Left with a full tank of gas and detailed clean car. Go here for all your vehicle needs you won't regret it! More

So,I went into the dealership to looking at a Tuscon. They gave me a quote price which I thought was too high. The sales person asked by how much and I told him $1500. As I was leaving, the sales ma They gave me a quote price which I thought was too high. The sales person asked by how much and I told him $1500. As I was leaving, the sales manager told the salesman he would split the difference ($750). I told the salesman I would consider it and left. Today I called to reserve the call and NOW, the sales manager would NOT honor the $750 discount. He said it was only valid THAT DAY. I told the salesman that he didn't tell me that and he apologized that it was HIS mistake but there was nothing he could do about it. OBVIOUSLY, the ratings HERE are very accurate with this dealership. Sadly. DON'T TRUST THEM and get EVERYTHING IN WRITING. More

took our 2022 sonata in for the lane sensors not working they stopped working as we were on a trip out of town going up 75 north at 7500 miles orange triangle light came on. took car in got a call saying it they stopped working as we were on a trip out of town going up 75 north at 7500 miles orange triangle light came on. took car in got a call saying it will cost nearly $600.00 to fix this safety feature because the car was "hit" even though we were in it going up the road when the light came on and they quite working. the car had been fine before the light came on when i ask when it got hit and to show me the manager Steve said he could not but a bracket was bent even though there are no marks on the car or scratches or dents .Steve refused to prove when and how the car got "hit" and was a complete waste of time .Steve and Bruce the service boy said that it was a very sensitive piece of equipment and had to be aimed exact so i ask why it stopped working at the time it did and not when they said it supposedly got hit neither one could answer the question .I plan on selling this car when i go and let them rip me off .I will not own a car that the service people lie on you just to make money, they never even offered to help with the price of their scam since the car has such low mile much less fix it under that "great warranty. I truley think if our car had been hit hard enough to bend a metal bracket that we would know it and see exterior damage " . Don't waste your money or time doing business here More

Ok lets go with the update. Giving one star as there is not yet a minus. Its been 4 years since I paid off my Hyundai to Chase bank. I still dont have my title. Hyundia USA refuses to reply no matter how I not yet a minus. Its been 4 years since I paid off my Hyundai to Chase bank. I still dont have my title. Hyundia USA refuses to reply no matter how I reach out and Rick Case Roswell offers platitudes but nothing happens. Had lawyer sent a demand letter which was ignored. I have started the process to take them to court which should be fun. I will be here everyday updating my progress as this is a clear case of fraud. I dont care who is at fault but I paid off this car and enough is enough. xxxx shame as I thought so highly of this company. More

Dishonest and condescending staff. I bought a used Subaru here in July 2021. The Carfax said Rick Case Hyundai had performed a pre-sale inspection and had no issues, and the sales staff told me to my face th here in July 2021. The Carfax said Rick Case Hyundai had performed a pre-sale inspection and had no issues, and the sales staff told me to my face they had performed an inspection. Within days after driving it home, it started having mechanical issues. In total I spent more than $3,000 on repairs, including when the brakes nearly failed twice. I contacted the dealer immediately after the first mechanical problems and it took them more than a week to respond. I asked that they refund some of the cost of my repairs and they refused. They said if I had contacted them earlier, they would have done the work for free. When I said I had contacted them immediately, they lied and said they had replied as soon as they received the message. I filed a BBB complaint against the dealer and they fought me the entire way. Surely this is not how a dealer wants to do business, right? I guess Rick Case does because they really stuck it to me. Avoid them like the plague. General Manager Anthony Delgardio is a liar and a crook More

I had terrific service with Bruce Vernon. Seldom and I met someone in the service department that technically was very knowledgeable and had incredible people skills. My wife and I had a small business a met someone in the service department that technically was very knowledgeable and had incredible people skills. My wife and I had a small business and having good staff that would watch the owners back and be 100% supportive and cheerful is incredibly rare today. Rick Case better not loose Bruce, because he’s the only service tech I will deal with and recommended. M. Coolbroth Roswell, Ga More