Rick Case Hyundai Roswell | Page 13

Ashley is the best All staff members were awesome and my salesperson Ashley was the best I have ever had!!!!!!!! Thank you Rick Case I will definitely be a returning cus All staff members were awesome and my salesperson Ashley was the best I have ever had!!!!!!!! Thank you Rick Case I will definitely be a returning customer More

Fantastic There are no words do describe how happy we where with the whole experience at Rick Case Hyundai! From the sales person Malcom to the finance person There are no words do describe how happy we where with the whole experience at Rick Case Hyundai! From the sales person Malcom to the finance person. We are return buyers, second purchase in 6 months. No pressure sales and process was done quickly and efficiently. We would highly recommend them to anyone interested in buying a car. Kudos to the whole staff!!! More

Great experience buying a car from this dealership. The staff was straight forward and friendly. There was no high pressure sales. I would recommend the dealership to buying a car from this dealership. The staff was straight forward and friendly. There was no high pressure sales. I would recommend the dealership to anyone who is looking to buy a new car. More

2017 Ionic Malcom and Tyree were great to work with. I am confident that the entire staff at Rick Case Hyundai are exactly the same. Malcom was extremely knowl Malcom and Tyree were great to work with. I am confident that the entire staff at Rick Case Hyundai are exactly the same. Malcom was extremely knowledgeable of all of the features of the car that we drove and others that we asked about. I would recommend him to anybody that asks. More

Everything was great and handled very professional, I'd definitely recommend this dealership to family and friends. Specially if they live in the areas the dealership is and handled very professional, I'd definitely recommend this dealership to family and friends. Specially if they live in the areas the dealership is located. More

Deceptive Sales Practice Yesterday I went to Rick Case Hyundai in Roswell GA as I was interested in getting 2017 Sonata. Price negotiation was fine & hassle free & decided on Yesterday I went to Rick Case Hyundai in Roswell GA as I was interested in getting 2017 Sonata. Price negotiation was fine & hassle free & decided on 2017 Hybrid Sonata. During the price negotiation I told the finance manager that I will not be using their finance option & I wanted to use the maximum allowances & discount available for cash option as it will be self-financed. Once the salesperson (Horace Mclean) started the PW I took out 2 CC telling him to charge what amount on each them & he said don’t worry about it the finance department will take care of it. I spent close to 90 minutes with during which he did not mentioned that I will not be able to use the CC. After that went to finance office & signed another set of PW but no mention that I cannot use the CC but right at the end out of nowhere I was told that most I can charge on CC is $5000. I looked around in the dealership & there was no sign about the CC limits & also looked on their online ad it has listed all the other restrictions & rules but nothing about CC limitations. It seems like Rick Case dealership makes the rules as they go along which suites them with total disregard of what rights & whats wrong as long as its benefits them. Rick Case Automotive group talks about service & unwavering commitment to customers but where is there commitment to customer service in this case. I have no issue they having this limit on CC but they need to open & transparent about it not sneaky. We agreed on something & signed the contract but in the end Rick Case did not fulfil its part of the contract & broke because I guess that’s how they do business as they do business without any moral & ethics. Thanks M. Ashfaq More

Tucson Malcolm was wonderful to work with. Great experience with him. Very detailed explanations. Finance Dept could use some help. Not happy that after 11 d Malcolm was wonderful to work with. Great experience with him. Very detailed explanations. Finance Dept could use some help. Not happy that after 11 days with my new Tucson, I now have to make an extra trip to resign some documents. I am not happy about this , MM More

Fantastic Shopping Experience All of the employees at Rick Case were incredibly professional, knowledgeable, and ginuine. They went above and beyond to help us and it was by far th All of the employees at Rick Case were incredibly professional, knowledgeable, and ginuine. They went above and beyond to help us and it was by far the easiest car buying experience we have ever had. More

Great sales group My wife and I had an excellent experience both in trying to figure out which car we wanted, if we wanted to buy or lease and if we wanted 1 or 2 cars. My wife and I had an excellent experience both in trying to figure out which car we wanted, if we wanted to buy or lease and if we wanted 1 or 2 cars. Afterward the financial part was very smooth and this gave the full process at the dealership a great experience. More

Great customer service and I will come back to rick case in the future purchase and recommend to my friends if they are trying to buy a car to go to rick case to purchase h and I will come back to rick case in the future purchase and recommend to my friends if they are trying to buy a car to go to rick case to purchase hyundai or genesis More