Rick Case Hyundai Plantation

OK where do we start: The initial sale went good, after the sale is when it all went down hill. After the sale, promises were either not met or not met on time. The dealership lost our entire contract but the sale is when it all went down hill. After the sale, promises were either not met or not met on time. The dealership lost our entire contract but managed to get our finance deal started, but failed to provide a way to make a payment despite the many request from us, telling the dealership we had no way of making our first payment. After many unreturned calls we were finally able to make arrangements directly with the Rick Case Dealership in order to avoid a late payment, via credit card. Unfortunately Rick Case never forwarded the money to Hyundai finance. Consequently, late charges and threats to repossess our car followed from Hyundai Finance. We have a perfect credit record and are now being told, by Hyundai finance, that this is affecting our credit rating. In addition, despite our several attempts to rectify, our temporary tag expired for several days before we got the proper registration from the dealership. Requesting to speak to supervisors or managers were never answered. Dealing with Rick Case Hyundai has been, and still is the worst car buying experience we have ever encountered. We would never recommend anyone purchase a vehicle from this dealership. More

The customer service was like none other i'd had ever experience. They were great! They treated us like family. They gave us a great price on a used hyundai sonata. I would recommend them to friends and experience. They were great! They treated us like family. They gave us a great price on a used hyundai sonata. I would recommend them to friends and family.we felt very welcomed with them. More

Everyone seemed friendly and courteous, and all that I needed to know (and more) was explained to me to my satisfaction. I would definitely recommend this dealership to my friends when they are intereste needed to know (and more) was explained to me to my satisfaction. I would definitely recommend this dealership to my friends when they are interested in purchasing a new car. I was impressed with everyone, especially Kenny Obas, who I felt went above and beyond. More

Great team. I have worked with Andy on my last purchase and was glad to work with him again on this purchase. He really works hard to help get the best deal possible. Love the vehicles tremendously. and was glad to work with him again on this purchase. He really works hard to help get the best deal possible. Love the vehicles tremendously. More

I'm very happy with my purchase, the team did an excellent job as well as the manager Orlando Martinez, they are all great, friendly and I will definitely be back. Overall a wonderful experience and excellent job as well as the manager Orlando Martinez, they are all great, friendly and I will definitely be back. Overall a wonderful experience and in love my new Hyundai :) More

My experience with this dealership, and the individuals, go back to the first weekend they opened this store. This is my 3rd purchase in two years and I have dealt with the same individuals. That tells me go back to the first weekend they opened this store. This is my 3rd purchase in two years and I have dealt with the same individuals. That tells me both the owner and employees are committed to their profession and do it well. I walked in, was greeted warmly and before we began looking at vehicles I was asked several questions by Adbel so he could begin the process of selecting a vehicle that would best suit my needs. We drove several vehicles and I chose one. There was some negotiation, but when we finalized I was pleased with the trade-in offer and the final price of my new Genesis. Fast forward one year later and I visited the showroom again. I dealt with Abdel and Fares once again and had the deal finalized in one hour. I also met Steve Mareno who processed the paperwork. I found him to be highly organized and professional as well. Just this past week I decided to replace a second vehicle and my only thought was to call Abdel. I am now the proud owner of a Sonata Hybrid, thanks in large part to the dedicated team I have come to think of as my friends. I highly recommend Rick Case Hyundai to anyone looking for one of the best manufactured line of vehicles on the road today. By the way - my year old Genesis? It has been back to the dealer for two oil changes (Service Department gets high grades as well!) and NOT ONE issue with the vehicle's performance or operation. And don't forget the bonus points you earn for being a customer. It allows you to earn points that can be applied to purchases in the parts department. I have taken great advantage of this added bonus. More

I originally left my 2012 Hyundai in for servicing. Donovan called me and suggested upgrading because of my milage. When I arrived at the dealership he had already run numbers to give me an idea of wha Donovan called me and suggested upgrading because of my milage. When I arrived at the dealership he had already run numbers to give me an idea of what was possible. He then took my husband and I out to the lot and showed me the possibilities pointing out some of the improvements that had been made. Once we selected the car that we liked, he worked out a payment that I was happy with. The paperwork took far less time than ever and we were in and out of there in under 3 hours!! More

The entire experience at you dealership was excellent, from a customer service, knowledge of product , quality of work,price and overall experience. The only disappointment was the final monthly payment a from a customer service, knowledge of product , quality of work,price and overall experience. The only disappointment was the final monthly payment as it is much more than we anticipated, We know that all of your employees did the very best they could, Donovan also surprised us with an additional $500.00 VA discount and we were very thankful for that. Your employees are excellent. My wife is also an Hyundai Tuscon owner that she bought at Rick Case at Sunrise and 441 dealership. Thank you, Rosalie and Julio Fortis, Jr. More

Upon arrival in to the lot Preston approached and offered his cart to show us around he was so friendly, honest, and we felt no pressure by his attitude not your typical sales man needless to say he offered his cart to show us around he was so friendly, honest, and we felt no pressure by his attitude not your typical sales man needless to say he showed me what I wanted and we completed the deal no BS no Strings right to the point the way I like it. Thanks Preston More

I came in to have my Toyota Camry serviced, and left in a new Azera!. Both Chris in service and Preston in sales could not have been more accommodating. I was sure that, with my credit situation, there was n new Azera!. Both Chris in service and Preston in sales could not have been more accommodating. I was sure that, with my credit situation, there was no way I could buy a new car for zero down, under 4% interest, at a payment that I could actually afford, but I'm happy to say I was wrong. Your team got it done, and the Rick Case "exclusives": double warranty, free car washes etc. are just the icing on the cake. My heartfelt thanks go out to everyone at Rick Case Hyundai. More