Rick Case Hyundai Plantation

Anwar Taylor was a pleasure to deal with. Very helpful, attentive and professional as well as Orlando and Malik who all took the time to make sure we understood and was happy with our purchase. attentive and professional as well as Orlando and Malik who all took the time to make sure we understood and was happy with our purchase. More

aparte de que el servicio fue malo, donde el sr no ofrecio ninguna posibilidad de negociacion , entre palabras mas palabras menos me mando a que fuera a la Toyota que por el dinero que tenia , halla ofrecio ninguna posibilidad de negociacion , entre palabras mas palabras menos me mando a que fuera a la Toyota que por el dinero que tenia , halla si podia comprar cual quier coas barata. Esto sucedio el domingo 2 de marzo en horas de la tarde. MUCHAS GRACIAS POR SU ATENCION More

I went in for a multipoint inspection and had my brakes done. Ernest is friendly, professional, knowledgeable, and has always been fair. I drive a long way (I'm not alone here, from Boynton Beach) to see h done. Ernest is friendly, professional, knowledgeable, and has always been fair. I drive a long way (I'm not alone here, from Boynton Beach) to see him because he will see my car gets the service it needs. He is an asset to Rick Case, and although I''m sure Hyundai has good service reps, he is the best, bar none, hands down, without qualification. More

I spoke to Malik Saleh prior to my visit to Rick Case. He delivered on everything we talked about - price, interest rate, car payment. He was very professional and proficient. He was very clear in his e He delivered on everything we talked about - price, interest rate, car payment. He was very professional and proficient. He was very clear in his explanations regarding warranties, etc. Rafael met me in the parking lot and showed me the exact type of car that I was looking for. He didn't try to talk me into extra features that I did not want. He, too, was very professional and knowledgeable. I purchased a previous Elantra from this dealership and I will continue to do business with them as well as recommend them to my friends. More

I had a great experience at this site. They were able to demonstrate the features and find a car suitable for me. I would recommend anyone to them especially since they also offer a great warranty. demonstrate the features and find a car suitable for me. I would recommend anyone to them especially since they also offer a great warranty. More

marty israel was very patient answering all questions and letting me test drive different elantras.orlando the manager was very helpful in getting me the price i wanted and malik the finance manager was ver letting me test drive different elantras.orlando the manager was very helpful in getting me the price i wanted and malik the finance manager was very helpful in getting me the financing i wanted..i was more than happy with the dealership and i would recommend to all More

On 2/14/14 I spoke with internet salesman Patrick who advised the car I called about, a 2012 Hyundai Sonata listed on their website for $12,500.00 was available. That night, I drove to the dealership to advised the car I called about, a 2012 Hyundai Sonata listed on their website for $12,500.00 was available. That night, I drove to the dealership to see the car. It took Patrick about 30 minutes to locate the car. It was in the back and sandwiched in between many cars and not available to be test driven. He did have the key so at least I could sit in the vehicle. The car was quite dirty inside including the presence of about 10 pill bottles that were mostly full. The car looked as though it could be cleaned up and had very little damage inside or out other than the front bumper paint being chipped. We went back inside and I told Patrick I wanted to purchase the car for the advertised price. He then spoke on the phone for about 20 minutes and came back and said I could buy the car but they would have to clean up the car first including sending the car out to have the front bumper painted. I said that was fine and offered to give a deposit so the car wouldn't be sold to anyone else. Patrick assured me that wouldn't happen and he would call me as soon as the car was ready. During the following week, I spoke to Patrick on at least 6 occasions. The car was supposed to be ready no later than Wednesday, 2/19/14. Finally, Patrick told me the car would be ready to drive on 2/21/14. I took the day off and picked up my daughter (whom the car was for) who also took the day off to go buy the car. We were test driving the car when Patrick observed there was barely any gas in the car and we would have to stop for gas. Great, right? Additionally, the car was not blowing cold air and Patrick said this was due to a leak in the AC unit and would be repaired as soon as a part arrived that afternoon. After the test drive I advised Patrick I still wanted to buy the car (after all, it was certified pre-owned) and that I would pay for the car in cash and my daughter would pick it up after the AC unit was repaired. This is when all the fun (not) began. When we all sat down, Patrick asked me "how much was the advertised price again"? I, of course responded $12,500.00. He advised there would be an added dealer prep fee for $700.00 plus tax and tag, etc. I readily agreed and signed a paper that reflected these figures. He then left and came back about 5 minutes later and said they could not sell me the car for the original advertised price since they had invested a lot of money in the car from the time I originally looked at it, that the price would be an additional $1000.00. I was extremely upset and refused to pay anything more than was originally agreed to. Enter into the picture a guy named Tom who lectured to me "nothing in America is free". I said "no kidding, that's why I have my checkbook out and I'm ready to write a check for the car for about $14,000.00 and change" He asked me if I had looked at the price of other Sonatas and I said no, I found the car I wanted and didn't have to look at any other cars. Tom then basically told me too bad, so sad. We left. As we were leaving I called Rick Case's office and spoke to Carol, Mr. Case's personal assistant for 21 years. After hearing my story, she agreed the car should have been sold to me to me for the originally advertised price, that she would call Leroy the general manager of the dealership and I should expect a call from him within the hour. Unfortunately, getting the call back from Leroy was the only honest thing that occurred during this entire experience. Leroy spewed the same nonsense as Patrick and Tom and said I was foolish if I thought I could purchase the vehicle for the originally advertised price. Imagine, a purchaser of a product wanting a business to honor an advertised price? The nerve of me! Anyway, Carol called me back to ask how my conversation went with Leroy and I told her. horribly! She asked if I would "work with them" by paying something more than was advertised, like meeting them "half way". I flatly refused and told her I would write a review instead. Bottom line is who should be surprised when employees of a dealership lie? No one. The only surprise was the dealership is owned by the "good old, down to earth Rick and Rita case! Maybe, just maybe, they, as their mass advertising suggests, their dealerships are different. Well, they're not! The people lie there just lie like they do at virtually all other dealerships. Thanks Rick, Rita, Patrick, Tom and Leroy for NOTHING!! More

This is my second time purchasing a vehicle from Rick Case, first vehicle at the Weston location and this vehicle from the Fort Lauderdale location; the level of customer service and the level of knowled Case, first vehicle at the Weston location and this vehicle from the Fort Lauderdale location; the level of customer service and the level of knowledge that each staff member displays needs to be commended. So far, throughout my life span, I have purchased somewhere around 14 new vehicles from different dealerships, only once did I ever return to a dealer to buy a second vehicle, and this was that time. Thank you for the service, and for making this a wonderful experience; never know, I may come back a third time. More

My Sonata lease was about to expire so I went to the dealership to review some vehicle options. Abdel and Orlando went above and beyond to accommodate my demands and after some discussions I went home w dealership to review some vehicle options. Abdel and Orlando went above and beyond to accommodate my demands and after some discussions I went home with a new 2014 Genesis. Great buying experience. More

ME ENCANTA MI CARRO ,EL SERVICIO Y LAS ATENCIONES DEL SR MALIK SALEH LAS CATALOGO DE 10 ,ES MUY PROFESIONAL Y SU ATENCION AL CLIENTE Y SU SERVICIO ES EXCELENTE, PARA MI Y PARA MI HIJA Q TAMBIEN COMPRO UN MALIK SALEH LAS CATALOGO DE 10 ,ES MUY PROFESIONAL Y SU ATENCION AL CLIENTE Y SU SERVICIO ES EXCELENTE, PARA MI Y PARA MI HIJA Q TAMBIEN COMPRO UN HUNDAI ELANTRA ,LE INFORMAMOS CON MUCHO CARINO Q EL SR MALIK SALEH ES EL MEJOR EMPLEADO Q TIENE ESE DEALER ,ESPEREMOS Q LAS CALIFICACIONES PARA SU TRABAJO SEAN LAS MEJORES DE TODAS , NOSOTRAS LE PONEMOS UN 10 BIEN GRANDE ,GRACIAS X TENER UN DEALER TAN BONITO ,SIN MAS ELINA MENENDEZ Y KEYLA MARIA SARDUY . More