Rick Case Hyundai Plantation

great experience- made our day with 2 cars :) Jonnathan rosario did a great job as a sales person. we came to just inquire about the car and ended up buying 2 cars. great deal great customer servi Jonnathan rosario did a great job as a sales person. we came to just inquire about the car and ended up buying 2 cars. great deal great customer service. thank you More

Regretful I am leasing a 2015 Hyundai Sonata which I just got in Feb. I had been very pleased with any of my dealings until today. I was hand washing my car thi I am leasing a 2015 Hyundai Sonata which I just got in Feb. I had been very pleased with any of my dealings until today. I was hand washing my car this morning when my elbow accidentally bumped the passenger outside mirror & it came off, just dangling in the air. I took it right to the dealership because I could not get it to fit back on. The service person Stefano was so kind & tried to help but he said a piece broke off. He told me that Hyundai probably would not pay for it. I was so taken aback as I am paying for the extended warranty with my car payment. Also, how cheaply is it put together that my elbow could knock it off? I wanted to speak to someone in authority and did talk with 2 people. To sum it up, I was not happy with them. The 1 looked at it & said that it is not covered under warranty & despite my being so upset, walked off without another word. The 2nd person had an attitude of indifference even though I was so visibly distraught! I was told "Well, you didn't buy the company" and told me that my elbow bumping it was considered a " collision" and to either call our insurance or pay out of pocket. He had no empathy or compassion & made me feel as though I was not being truthful!! His behavior was totally unprofessional & uncaring. I will not mention the 2 names because they know who they are & probably this is the way they are. When we were there in Feb. to find a car, my husband & I were treated like royalty, but that disappears when there is a problem! I hope for their sakes that they are never treated or made to feel the way I did with any issues they may face. To top it off, I was left with my mirror dangling & not even an offer to even get me some tape to secure it so that I could drive home. I am dreading the next 2 1/2years & even having to go back to the dealership for maintenance. My only consolation is that the service people have always been the most helpful, courteous & respectful. Needless to say, we will not be doing any more business with Rick Case & definitely will not recommend them. We no longer have anything good to say about the dealership. It has definitely left a sour taste in our mouths! Barbara Pearce More

Excellent customer service. The staff went far beyond to assist us. Customer service was exceptional and very courteous. Donovan Jaehrling and Mo was patient and provided great a The staff went far beyond to assist us. Customer service was exceptional and very courteous. Donovan Jaehrling and Mo was patient and provided great advice. More

Great experience Everyone was friendly, respectful, and efficient. Thanks for the fastest car buying experience! The show room was clean and there was a great selecti Everyone was friendly, respectful, and efficient. Thanks for the fastest car buying experience! The show room was clean and there was a great selection of the type of vehicle I was interested in. More

VERY GOOD EXCELLENT!! absolutely wonderful car, dependable, appearance, great gas mileage, smooth ride. The Elantra rides very smooth, definitely a little doggi EXCELLENT!! absolutely wonderful car, dependable, appearance, great gas mileage, smooth ride. The Elantra rides very smooth, definitely a little doggie on the throttle but a great car for back and forth to work. Gas mileage great as expected. Will post more as we get a few more miles on it. More

Great purchase experience We had a great experience purchase at Rick Case! This was our first car purchase in the US and we could not be happier. The sales consultant Christian We had a great experience purchase at Rick Case! This was our first car purchase in the US and we could not be happier. The sales consultant Christian Maidana helped us and explained the whole process to us as well as getting a car insurance. We were also able to test drive a few cars which made the experience great! I trully recommend Rick Case for your next car purchase More

Thank you Easiest and most relaxed experience at any dealership I've ever walked into. The salesman, Easton, was easy to talk to and not at all aggressive. He t Easiest and most relaxed experience at any dealership I've ever walked into. The salesman, Easton, was easy to talk to and not at all aggressive. He took his time in showing me the cars, service center and made sure I received my rewards card before I left. More

excellent experience with our salesman the service provided by Mohamed Chtaoli was extremely friendly and professional. he took his time and show au many different styls in our price range the service provided by Mohamed Chtaoli was extremely friendly and professional. he took his time and show au many different styls in our price range and gaveus good advise on our needs. More

Unexpected I came in expecting to walk out without a car as it has happened at other dealers recently because I didn't feel as if my wants were heard. From the m I came in expecting to walk out without a car as it has happened at other dealers recently because I didn't feel as if my wants were heard. From the moment I contacted Rick Case to the moment I drove off with my new Sonata I felt like I was treated with respect and I was given an awesome deal. Patrick my sales guy was courteous, patient, and very helpful. I will be referring anyone I know looking for a car to Rick Case because I know they will be in good hands! Hands down I believe I have found my dealer for life in Rick Case More

Experientia facile The total experience was an ease. I met with at least four gentlemen, who were direct and concise. They made it a breeze. I like to single out Kiel The total experience was an ease. I met with at least four gentlemen, who were direct and concise. They made it a breeze. I like to single out Kiel and Rafael, two true pros. More