Rick Case Hyundai Plantation

Back in 2005 i promised myself I would not do business even again with Rick Case. When I first spoke to Donnie I was impressed with his professionalism. I ended up leasing a 2013 Santa Fe fully loaded. T even again with Rick Case. When I first spoke to Donnie I was impressed with his professionalism. I ended up leasing a 2013 Santa Fe fully loaded. The after sales assistance was fantastic. I look forward to do business with Rick Case again. I do hope that they are able to keep up the level of service provided. More

Friendly, no pressure sale during a very busy day at the dealership. Malik took the time to show a variety of vehicles, and fully explained the features/options. dealership. Malik took the time to show a variety of vehicles, and fully explained the features/options. More

this was the second car i acquired at the dealership. In both instances my experience was extremely favorable.in my recent purchase donnie barnes did a great job in every facet of the transaction.i have als both instances my experience was extremely favorable.in my recent purchase donnie barnes did a great job in every facet of the transaction.i have also been very favorably impressed with the service performed on my previous vehicle. More

Donnie Barnes greeted me when I arrived at the showroom. He immediately made me feel welcomed. I explained why I was there and he gave me many reasons why I should consider turning in my 2008 Elantra and co He immediately made me feel welcomed. I explained why I was there and he gave me many reasons why I should consider turning in my 2008 Elantra and consider a new Elantra with a lower interest rate, enjoy driving a new car. I was excited after he showed me several models on the lot and I had to agree with him that having a NEW car reduced my stress factor by 100% and this car was giving me features I had not had before i.e. Bluetooth, no Alarm to purchase, and plenty of room. I really don't know who could have been a better sales. Rick Case is lucky to have this young man on their sales team. Vonna M. Bowen More

There is a cultural component at play in this place that is noticeably different, consistent across its employees, consumer-oriented, and refreshingly welcoming. I used Edmunds to request a price quote o is noticeably different, consistent across its employees, consumer-oriented, and refreshingly welcoming. I used Edmunds to request a price quote on a 2013 Santa Fe Sport from 5 different dealerships, and knew from my research this dealership is consistently top-ranked by consumers in South Florida. It was the first to respond to the inquiry (within 30 minutes), and the only dealership to respond with an actual quote. I had a couple of phone conversations that morning with the Internet Sales rep, who was open and honest in letting me know they didn't have the vehicle I wanted in the configuration I was looking for on the lot. I agreed to drive (90 minutes North, and past several other Hyundai dealerships) there the same day to test drive the same vehicle in a different color, and if I liked the car they could get me the one I wanted within 24 hours. I'm glad I did. The same level of professionalism and welcome engagement was reflected by the Sales staff and Finance Manager. The price they quoted me quite fair. Their approach was very matter-of-fact, to-the-point, and direct. There was no need to haggle either way. No pushiness. Good sense of humor. I appreciated their honesty and flexibility in working with me, and they equally appreciated my recognition that they are in business to make a profit on their sales. We had a great dynamic, and neither side got "taken" by the other. It was a win-win. All said and done, my "out-the-door" price ($32,500) was $1,000 higher than MSRP, which was about $500 more than my own internal target price - for a popular car in high demand. This was a perfectly reasonable number that both sides could live with. For it, the dealer went out of its way to make sure it had a happy customer. A few examples: >> It located the EXACT vehicle (color, configuration) that I wanted at another dealership >> It sent a tow truck 90 miles north to pick up the vehicle for me the same night, and towed it back 90 miles to its own lot >> It spent the better part of the next day detailing the vehicle and installing the optional equipment I had purchased >> When the detailing was done, it put the vehicle back on a tow truck and delivered it to my home - 45 miles south of the dealership during rush hour traffic >> I received courtesy calls and status updates every couple of hours right up until delivery >> I received an extra set of factory carpeted floor mats (I paid for 1 set and got 2) and a carpeted cargo mat free of charge ... that's a $195 retail value >> After delivery, I noticed a fuse box cover was missing and called the dealership to see if they misplaced it during final inspection -- they put it in a FedEx overnight envelope for me. >> During the process I inquired about Hyundai's advertised 3.9% financing - they were very proactive and actually got me 2.34% Could I have made the process a lot more difficult for both of us and haggle the price down a little bit more? - probably so. But the dealership treated me with respect and dignity, and I chose to reciprocate the gesture, which paid off in big ways for mutual benefit. Highly recommend this dealership if you want a different, pleasant, pressure-free experience. Kudos to Stacy, Malik, Fares, Orlando, and Ted for understanding and adapting to their customers' needs. I'll be referring others. More

Very helpful sales representative and friendly as well. Very helpful sales representative and friendly as well. Answered all my questions that I had doubts on leasing a car because I have only financed a Very helpful sales representative and friendly as well. Answered all my questions that I had doubts on leasing a car because I have only financed a car. More

I had a good experience seeing as I was a first time buyer. No headache and I was able to do all the leg work myself. I believe we came up with a good deal and was worth driving a good 70 miles away fro buyer. No headache and I was able to do all the leg work myself. I believe we came up with a good deal and was worth driving a good 70 miles away from home to do business with this dealer. I would recommend this dealer along with my sales person to friends and family. More

I bought my first Hyundai at Rick Case on SR441. It was a new 2006 Tiburon V6 Limited, 5-speed. I always had it serviced at Rick Case. Sandy Vinci is my Service Advisor. The last time I brought it in for a new 2006 Tiburon V6 Limited, 5-speed. I always had it serviced at Rick Case. Sandy Vinci is my Service Advisor. The last time I brought it in for an oil change, I asked Sandy if any of the new 2013 Genesis Coupes had come in yet. She introduced me to Malik Saleh. They didn't have any 3.8 Track 6-speeds, but Malik called me when they got one in that I could test drive. However, that one was gray and I wanted red. Malik found one, I believe it was in Georgia and had it shipped down here. I saw it, loved it and bought it the same day. Michael Bushman handled all the finance. Everyone at this dealership has been wonderfully helpful and very nice to me. I just had a few questions today, and Malik and Michael helped me. I'm looking forward to enjoying this car and having it serviced at Rick Case. More

Dealership is clean and well organized.Employees were helpful and followed up on requests that were made. Car was delivered in a timely manner and was prepared in keeping with our agreement. helpful and followed up on requests that were made. Car was delivered in a timely manner and was prepared in keeping with our agreement. More

Great experience and it didn't take all day. Marty was great and knowledgable. Showed us what we asked for and we did not get the run around great and knowledgable. Showed us what we asked for and we did not get the run around More