Rick Case Hyundai Plantation

My name is Robert McGhie and purchased a 2023 Hyundai Santa Fe 2.5 on March 15th and was a smooth transition with Alejandro Fonseca.There was a 2nd key fob missing and was told some lady had it and assur Santa Fe 2.5 on March 15th and was a smooth transition with Alejandro Fonseca.There was a 2nd key fob missing and was told some lady had it and assured me it would be taken care of. I drove home to West Palm Beach and on Saturday I noticed that the car wasn't clean. I contacted the salesman about the not being clean and talked about the key fob. Still working on it. I contacted Rick Case Hyundai Plantation and asked to speak to a manager and left a message on voicemail. After calling on 3 separate attempts and leaving messages not one response. Finally reached Alejandro Fonseca and asked if they would send a new key fob and he replied no. This purchase has been my 4th Hyundai and this last purchase at Rick Case Hyundai Plantation is my worst experience in 60 years of a purchase. This happened to be my 1st experience at Rick Case Hyundai Plantation and terrible communication. One month has gone by and not one text message or phone call. More

I am attempting to return a Hyundai Elantra to Rick Case's dealership. They refuse to honor their return guarantee. I was told that because I bought the vehicle on April 9, 2025, around 3:00 P.M., I wa Case's dealership. They refuse to honor their return guarantee. I was told that because I bought the vehicle on April 9, 2025, around 3:00 P.M., I was past the 3 days. Fares Abualown, the General Manager, and Joel Padilla, the Sales Manager have informed me. They are telling me that 5:00 P.M. each day is counted as the end of the day. The dealership closes at 9:00 P.M. Wednesday, April 9, 5:00 P.M., a few hours after I bought the car, counts as day 1. Thursday, April 10th, 5:00 P.M. counts as day 2. Friday, April 11th, 5:00 P.M. counts as day 3 and the end of the final day. Mind you, I am under the millage restriction. More

I leased my third Hyundai last Sunday at Rick Case. The salesman Jong PAEK was wonderful he couldn’t have been nicer. Unfortunately the finance person I think his name is Jong was the worst experience The salesman Jong PAEK was wonderful he couldn’t have been nicer. Unfortunately the finance person I think his name is Jong was the worst experience I had in a long time.He was more high pressure than a time share closer.I told him over and over I wanted the exact deal that me and Mr PAEK had arrived at.He just wouldn’t give up trying to get extra money out of me.He came so close to ruining this deal it’s unbelievable that the deal went through.I hope that’s not the way Rick Case trains it’s employees but you never know.I hope someone in management at Rick Case reads this and calls me so I could give them all the bloody details which I don’t have time and room to list here.J Tyler More

We were very happy with sales staff. Friendly and helpful and patient. Our third Tucson. Additionally, Christian gave us his number and has helped us with using features on car. Friendly and helpful and patient. Our third Tucson. Additionally, Christian gave us his number and has helped us with using features on car. More

Worst EXPERIENCE EVER! ! Lied to about the price, was told I would get a $5,000 rebate. I was charged over $3,200 the MRSP price. Was tricked into signing under false preten ! Lied to about the price, was told I would get a $5,000 rebate. I was charged over $3,200 the MRSP price. Was tricked into signing under false pretenses. Was kept in the dealership for over 6 hours. Came in the next day to return the car and get my trade in back, but they told me it was too late, even though on their website it states you have 5 days to return a car. SO now I'm stuck with this overpriced car I can't afford More

after texting with my salesman CHAD i decided to turn in my 2022 hyundai lease and obtain a new lease on a 2025 Chad assured me on multiple occasions that the dealership would buy my car off lease and they my 2022 hyundai lease and obtain a new lease on a 2025 Chad assured me on multiple occasions that the dealership would buy my car off lease and they would absorb my excess miles and make my last payment. That turned out to be them committing fraud. They turned my suv into hyundai which generated a $2300 bill to me I'm sure that they have committed this on many other consumers. Avoid rick case plantation hyundai and definately avoid CHAD. I am in the process of taking legal action against them More

I was assured by Tom that they will charge me for 1 hr labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their in labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their invoice they would charged me for the parts that was paid already in my previous visit. Overall poor service but expensive repair. More

I’m so happy be there people very nice and helpful customer service very good my salesperson the best customer service very good my salesperson the best More

I stopped into Rick Case Hyundai service department on a Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) and that I should call to make an appointment. Today, August 16, 2024, I and was told that the first available date for an appointment is September 11, 2024. Unbelivable. More

Excellent service and complete and prompt answers to all my concerns clear and fast service my concerns clear and fast service More