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Rick Case Hyundai Duluth
Duluth, GA
1,119 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,119 reviews
July 28, 2012
Curtis Wilson is by far the best car salesman. He not only goes above and beyond the expectations of finding you the car of your dreams, but educates you along the way. Curtis helped me find my car of my only goes above and beyond the expectations of finding you the car of your dreams, but educates you along the way. Curtis helped me find my car of my dreams by letting me test drive several cars and educating me on why one verses the other will be best for my lifestyle. I highly recommend Curtis and his salesman skills to everyone for he is great. More
by Southernvalleygirl
July 23, 2012
My fiancé and I absolutely loved working with Curtis. He was very knowledgeable and answered any and all questions we had. Curtis was very patient with us as we made the decision to purchase a Curtis. He was very knowledgeable and answered any and all questions we had. Curtis was very patient with us as we made the decision to purchase a new car and did everything in his power to make us happy and comfortable. I was beyond impressed with his willingness to go above and beyond when he drove all the way to Tennessee to pick up the car I wanted. Before we left the dealership, he made sure we were comfortable with the car and made sure we knew how to work the important features. Since then, he’s followed up with phone calls and e-mails to make sure we know he’s willing to answer any other questions we have. In the end, Curtis made car shopping a fun adventure and I’d highly recommend him to anyone! Thanks!!! More
by katpalmer
July 13, 2012
Looking for a used car, I went to the website and found a 2007 Nissan Maxima for a good price. I did the Internet inquiry and called to make sure the vehicle was still there. I spoke with a man named Jim T 2007 Nissan Maxima for a good price. I did the Internet inquiry and called to make sure the vehicle was still there. I spoke with a man named Jim Thomas. He said he would work with me the following day. The next morning, a man named Raul from the another Rick Case location called and said that I should not have spoken with the first man since he was not even at the right location. (I had called the number listed on the website where the car was found) Because of this, there was already confusion with the car salesmen calling me throughout the day, even though I had made BOTH aware that I was at work. Then, when I got off of work, I called Raul to let him know I was on my way and inquired about directions. He said he would check again on the car, but sounded as though he wasn't sure now if the vehicle was there, but I told him I was on the way. After driving 30 minutes out of my way, he called back to let me know that the car was nowhere to be found. I figured as much since the price seemed very reasonably set. Then I heard from Jim that gave another version regarding the car's whereabouts. I thought the old "bait and switch" game was out of style now, but I guess Rick Case still employs that trick... Would never deal with this dealership again. More
by missy20s
Employees Worked With
Raul Joseph and John Thomas
July 03, 2012
Curtis was great! He was ready to show us the car we had talked about over the phone when we got there and the price was what we had seen advertised. He even took care of a minor service problem that came talked about over the phone when we got there and the price was what we had seen advertised. He even took care of a minor service problem that came up before we left the lot. Since buying my car, he has even called and e-mailed several times to confirm that everything is still going well. Definitely the place and person to go to if you are looking for a car! -Laura More
by gapeach774
June 21, 2012
I loved working with Curtis. He was so energetic and detail oriented. He made sure that my satisfaction was at the top of his priorities. I was very nervous about the transition into my car but he made detail oriented. He made sure that my satisfaction was at the top of his priorities. I was very nervous about the transition into my car but he made it seamless and easy for me. He is extremely professional and I would reccomend him to anyone that is in the market for a car. I can't wait to go back for my first service so see his smiling face again! More
by Krystal1092
June 13, 2012
My father and I were exploring dealerships and were neither satisfied with the selection nor the service we were offered at another dealership. When we went to Rick Case Hyundai we were met by Curtis. neither satisfied with the selection nor the service we were offered at another dealership. When we went to Rick Case Hyundai we were met by Curtis. We were taken back by Curtis Wilson's friendliness, knowledge and energy. Curtis was very patient with us finding a car that my mother liked. Curtis even spent time teaching my mother how to use her bluetooth, which is not something that most sales people would do. He has even followed up to make sure that things are okay and offered to answer any additional lingering questions. All in all, this was one of the easiest car shopping experiences that I have been through. Thanks Curtis! More
by BP123
June 10, 2012
I called the dealer 2 times about a 2004 Nissan Maxima advertised on their website for $11998.00 I was told the car was there come on in and look at it. My wife and 7 month old took the 50 mile trip to th advertised on their website for $11998.00 I was told the car was there come on in and look at it. My wife and 7 month old took the 50 mile trip to the dealer to test drive the car and when we arived the car was presented to us. We drove the car and the saleman noticed the window did not have the Rick Case oil change sticker which goes on every used car so he explained we will have to send it into the shop on Monday if you purchase it and fix anything that does not pass our inspection. We talked in the parking lot for about 20 minutes discussing if we should buy or wait since we were in no real rush for a car. While talking another couple started looking at the car so we decided to go ahead and make a deal on the car. We asked again the starting price is $11998.00 and it was agreed that was the starting price. They did the right thing and informed the other couple they woud need to wait since we looked at the car and had just arived back from our test drive. We sat and began to talk our way throught the credit application. The salesman suddenly stood up and said I have to get some paper from the printer We sat confused for 10 minutes as the salesman dissappered. We are sure it was 10 minutes as we were already late for an appointement and had been watching our time closely. We were getting ready to walk out when John a salesmanager came over and aske how we were being treated. He danced around the topic but soon informed us that their computer had a glitch and posted the wrong price the price of that car was going to be at-least $13900 when it got out of their shop. I have purchased 15 cars in my life and have never negotiated up before. I told them the car was at the right price both per KBB and Edmuns and $13900 was to much. They said they would not honor the advertised price. I am also in sales and one thing I know is sometimes you have to honor a mistake that you make. Word of mouth is the best or worst advertisement you can get. I WOULD STRONGLY NOT RECCOMEND THIS DEALER!!!!!!!!!!!!! I did rate the friendliness a 4 because the salesman was very knowledgable and curtious until he dissapeared. More
by Kevin O'Connor
Employees Worked With
John
May 29, 2012
after a bad experience at bmw of gwinnett, my wife and i went over to rick case to continue looking for a possible replacement vehice for our daughter (she's headig off to college this year). we checked out went over to rick case to continue looking for a possible replacement vehice for our daughter (she's headig off to college this year). we checked out a few cars and finally decided on an 07 mazda 3. the sales person was great and not pushy and the finance guy worked everything together and got us a payment we were looking for w/ and extended warranty. great experience all around. btw.. our daughter loved the car and is happy :-) thanks More
by phantomlover007
Employees Worked With
rodney (mazda finance)
May 22, 2012
I know that I am not the only one who would say they dread car shopping. However, unlike all of the other car dealers I visited, I did not feel like raw meat in the parking lot about to get pounced on b dread car shopping. However, unlike all of the other car dealers I visited, I did not feel like raw meat in the parking lot about to get pounced on by a bunch of vultures. Rick Case Duluth employees were of course interested in making a sale, but my salesman Maurice seemed to understand if he pushed to much that I would walk away. I purchased my vehicle back in January 2012 and have to say that Maurice was the best salesman I have ever dealt with. He was very attentive and he also respected my boundaries. This has been the best car purchase I have made, EVER. I would recommend Rick Case- Duluth to anyone who is looking. And if Maurice is still there, ask for him, you won't be disappointed. More
by khenderson13
April 09, 2012
We went to the dealership looking for a new car. Mr. Wilson was very knowledgeable regarding the car and the warranty. He was able to get us a great deal on the car, while we waited to do the paperwork Wilson was very knowledgeable regarding the car and the warranty. He was able to get us a great deal on the car, while we waited to do the paperwork he was very nice and offered us drinks or whatever to make us comfortable. Usually at dealerships your there for hours at a time, this is the first experience were I feel that we were not there that long, Curtis Wilson is a very good salesrep, we have and will keep recommending him to freinds and family. More
by Felicia22
Employees Worked With
Curtis Wilson
