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Rick Case Hyundai Duluth
Duluth, GA
1,115 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,115 reviews
October 09, 2012
I am a widow and had never even been to a dealership, let alone bought a car myself. After browsing several dealerships with my son, I knew I wanted a Sonata or an Elantra, so I did some Internet research an alone bought a car myself. After browsing several dealerships with my son, I knew I wanted a Sonata or an Elantra, so I did some Internet research and decided on the 2011 Sonata with navigation. I saw one online that was at this dealership so, since it is very close to my church, I drove in the following Sunday. I was barely out of my car when Curtis Wilson greeted me in the parking lot. I drove the car I had seen online but was too nervous to make a decision. Curtis continued to call me once or twice a week for the next month just to encourage me to come back in. By that time, I had decided I wanted a 2011 Sonata, with navigation, not silver or black. Because of his persistence and his knowledge, I finally made an appointment one Sunday after church. When I arrived, he quickly found another salesman to help me until he could get with me (which he did, less than 5 minutes later). We walked out onto the lot, and there was "my" car- a beautiful dark blue 2011 Sonata with navigation. Within a few hours, I drove my new car home. Even with the warranties , which Curtis recommended, it was several thousand less than I had expected to pay for what I wanted! Thanks, Curtis! More
by dsera
September 18, 2012
Had a great experience with Fred Scott. He was very honest and straight-forward. He got us the model car we wanted in the price range we needed. I would definitely recommend him to others. honest and straight-forward. He got us the model car we wanted in the price range we needed. I would definitely recommend him to others. More
by dsoleil4
September 17, 2012
Worst car buying experience of my life....the car is a 2010 Elantra ..which I know we over paid for which is our fault. The car was a cash purchase. It was requested that gaps around the bumper and some p 2010 Elantra ..which I know we over paid for which is our fault. The car was a cash purchase. It was requested that gaps around the bumper and some paint work be done...however it was not. The car was dropped off and I was given a loaner car but when I picked my car back up the XM radio was turned off, the repair work around the lights was not completed and there was a piece missing (plastic) that runs around the front of the car. I took off work went back and was advised that the panel was missing when I dropped I off, but it wasn't, that no one knows why the XM radio was turned off and that we didn't request the work around the headlights which we did.. I requested the Carfax since it was not given to me and a copy of the form we completed requesting the repair work. The form showed that we requested the repair but they still argue we didnt. Long story short, repair said they didn't take he piece off the car (like they would admit that they did) , they told me to call about the radio which amazed me, and they refused to fix the bumper. Wow, I'm so mad we didn't go to Buford instead. I am not onl disappointed I am disgusted. The salesperson was nice but the dealership never admitted any wrong ..just brushed it off. I will never ever buy another car from here....and after this I have little faith in Hyundai. I am writing this review as I sit here at the dealership...tick tock. More
by Disappintedmom
September 06, 2012
Curtis Wilson of Rick Case Hyundai is an expert at guiding you through the car buying process. Whether you know the exact car you are looking for or are starting the process with an open mind, Curtis guiding you through the car buying process. Whether you know the exact car you are looking for or are starting the process with an open mind, Curtis will help you discover the most important and relevant aspects for you to consider when leasing or purchasing a new or used car as well as the accompanying financing decisions. Ultimately, I ended up leasing an Audi A4 from the adjacent Gwinnet Audi (another Rick Case dealership). Because of this, I would recommend Curtis Wilson as a car sales consultant whether you are interested in buying a Hyundai or not. Quite simply, he'll listen to your needs, educate you about your options and help find the right car and financing for you. I'd also like to mention Stacy Settle who Curtis brought in as an Audi product expert to help educate me about every last detail of the car. He took quite a bit of time on our test drive in making sure that I was aware of each feature and comfortable with how it worked. Dan Praznik, the general manager at Gwinnet Audi was also a pleasure to work with in closing the deal. Being that this was my first leasing experience, he was able to explain the pros and cons of certain lease terms and ultimately he found the right terms for me. Overall my experience with Rick Case Hyundai and Gwinnet Audi was a great one. The staff there are just good people. More
by al7
Employees Worked With
Ashley Loyd
August 27, 2012
Rick and Rita's committment to customer service and experience is reflected in its truest form by John Gribbins, General Sales Manager of this dealership. I purchased a new Hyundai Sonata 2013 Limited experience is reflected in its truest form by John Gribbins, General Sales Manager of this dealership. I purchased a new Hyundai Sonata 2013 Limited from this dealership and I'm a very happy & satisfied customer. The whole process from pre-sales, to sales, to post sales was flawless and quick, with utmost attention and care by John himself beyond the sales consultant we dealt with. Thank you John and thanks Rick and Rita for fostering such a culture! More
by sandymahajan
Employees Worked With
John Gribbins
August 03, 2012
Curtis was wonderful in helping me purchase a used sonata. Was very knowledgeable of the inventory, and extremely helpful. Best Service ever! I will return and recommend him to all my friends and fami sonata. Was very knowledgeable of the inventory, and extremely helpful. Best Service ever! I will return and recommend him to all my friends and family. Thanks so much Curtis! More
by BrookeM
July 28, 2012
Curtis Wilson is by far the best car salesman. He not only goes above and beyond the expectations of finding you the car of your dreams, but educates you along the way. Curtis helped me find my car of my only goes above and beyond the expectations of finding you the car of your dreams, but educates you along the way. Curtis helped me find my car of my dreams by letting me test drive several cars and educating me on why one verses the other will be best for my lifestyle. I highly recommend Curtis and his salesman skills to everyone for he is great. More
by Southernvalleygirl
July 23, 2012
My fiancé and I absolutely loved working with Curtis. He was very knowledgeable and answered any and all questions we had. Curtis was very patient with us as we made the decision to purchase a Curtis. He was very knowledgeable and answered any and all questions we had. Curtis was very patient with us as we made the decision to purchase a new car and did everything in his power to make us happy and comfortable. I was beyond impressed with his willingness to go above and beyond when he drove all the way to Tennessee to pick up the car I wanted. Before we left the dealership, he made sure we were comfortable with the car and made sure we knew how to work the important features. Since then, he’s followed up with phone calls and e-mails to make sure we know he’s willing to answer any other questions we have. In the end, Curtis made car shopping a fun adventure and I’d highly recommend him to anyone! Thanks!!! More
by katpalmer
July 13, 2012
Looking for a used car, I went to the website and found a 2007 Nissan Maxima for a good price. I did the Internet inquiry and called to make sure the vehicle was still there. I spoke with a man named Jim T 2007 Nissan Maxima for a good price. I did the Internet inquiry and called to make sure the vehicle was still there. I spoke with a man named Jim Thomas. He said he would work with me the following day. The next morning, a man named Raul from the another Rick Case location called and said that I should not have spoken with the first man since he was not even at the right location. (I had called the number listed on the website where the car was found) Because of this, there was already confusion with the car salesmen calling me throughout the day, even though I had made BOTH aware that I was at work. Then, when I got off of work, I called Raul to let him know I was on my way and inquired about directions. He said he would check again on the car, but sounded as though he wasn't sure now if the vehicle was there, but I told him I was on the way. After driving 30 minutes out of my way, he called back to let me know that the car was nowhere to be found. I figured as much since the price seemed very reasonably set. Then I heard from Jim that gave another version regarding the car's whereabouts. I thought the old "bait and switch" game was out of style now, but I guess Rick Case still employs that trick... Would never deal with this dealership again. More
by missy20s
Employees Worked With
Raul Joseph and John Thomas
July 02, 2012
Curtis was great! He was ready to show us the car we had talked about over the phone when we got there and the price was what we had seen advertised. He even took care of a minor service problem that came talked about over the phone when we got there and the price was what we had seen advertised. He even took care of a minor service problem that came up before we left the lot. Since buying my car, he has even called and e-mailed several times to confirm that everything is still going well. Definitely the place and person to go to if you are looking for a car! -Laura More
by gapeach774
