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Rick Case Hyundai Duluth
Duluth, GA
1,115 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,115 reviews
February 05, 2013
I am very happy with the deal I got from Rick Case. I would recommend this dealership to anyone. I really enjoyed working with Manish. I am so so so so happy. Thank you very very much. would recommend this dealership to anyone. I really enjoyed working with Manish. I am so so so so happy. Thank you very very much. More
by liv4christ22
January 24, 2013
From the time I walked onto the lot to the time I left RAUL JOSEPH made sure I was taken care of. Raul was very helpful in finding the vehicle that was right for me and my budget. He made sure I was getti RAUL JOSEPH made sure I was taken care of. Raul was very helpful in finding the vehicle that was right for me and my budget. He made sure I was getting the best deal he could possibly offer. Raul was not overbearingly persuasive. He actually gave me information and let me take my time to decide if I wanted to continue with the deal. After my purchase, Raul followed up with me for the next few days (as he said he would) to ensure I was enjoying my new car and to offer any further assistance. The one thing I was disappointed with was the fact that I didn't get a FULL tank of gas with my purchase. This dealership's rule is if the car is brand NEW, then you get a FULL tank. If the car is USED, you ONLY get $20 worth of gas; which in my case didn't even move the needle to half tank. I feel this rule is unjust, especially when I just spent $30K on a car. Used or not, the customers should get a full tank of gas. That's the least the dealership could do since they charge you a standard "$599 dealership services fee", whatever that entails, which is automatically included in your contract. In spite of the gas, I would recommend this dealership only because of the service I received from Raul. More
by tonya.mallory
Employees Worked With
Raul Joseph in Duluth
January 23, 2013
Great sales person and he was there to help us. It took him little while to find the vehicle we came for but he never gave up or make us feel like he did not care. He was running around to find the vehicle him little while to find the vehicle we came for but he never gave up or make us feel like he did not care. He was running around to find the vehicle and finally he did and made us very happy. He made the process very easy. More
by mmtt11
January 14, 2013
Curtis was amazing. I totaled my car and was looking Curtis was amazing. I totaled my car and was looking for a used car to replace it. My fiance and I just so happened to stumble across Rick Case Hy Curtis was amazing. I totaled my car and was looking for a used car to replace it. My fiance and I just so happened to stumble across Rick Case Hyundai. Curtis was the first one to greet us. He was very nice and personable. He took the time to access my needs before we went to look at cars. I really appreciate that since a lot of dealers just try to sell you what they want to get rid of instead of trying to understand what it is that you are trying to buy. When it was time to test drive the car I was a bit nervous since I was still shook up from my previous wreck. He was very understanding and drove us to nearby parking lot so that I could test out the vehicle. He was also very knowledgeable about all of the features as well as how the car compared to other cars in its class. After the test drive we exchanged contact info (may I add that he has the coolest business cards ever!). He texted me probably 10 minutes after we left to thank me for my time, which I really appreciate. We stayed in contact for a couple of weeks talking about options and different cars. I finally decided that I wanted a Toyota Corolla instead, but I liked Curtis so much that I told him if he could find me a Corolla in my price range, I would buy it from him even though he was a Hyundai dealer. Alas, the car that I wanted was not available on his lot and I ended up buying from another dealer. However, when I buy my next car, no matter what it is, I will go back to him first. This was the best car salesman that I have ever had and will probably ever have. More
by laurenreyn
January 06, 2013
Be careful with these guys. I would suggest that you go to the Hyundaii dealership at the Mall of Georgia. This dealership promised me a price in writing for a car that they would not honor. I made speci to the Hyundaii dealership at the Mall of Georgia. This dealership promised me a price in writing for a car that they would not honor. I made special arrangements to fly back into town by the agreed date of purchase to pick up my car and close the deal and the dealership changed the price the day before my purchase. They would not honor the written agreement that I had via email. I have tried to work with the salesperson to resolve but I now believe they are the classic bait and switch dealer. I have heard very good things about the Mall of Georgia Hyundai. Please consider an alternative dealer. Good Luck. More
by sscott723
Employees Worked With
Larry Fitzpatrick
January 02, 2013
Emmanuel was great. I told him exactly what I needed and he delivered. I was nervous about choosing a car because I had my previous car for almost 10 years, and although it was time, I was not quite ready f he delivered. I was nervous about choosing a car because I had my previous car for almost 10 years, and although it was time, I was not quite ready for such a committment. Emmanuel, was very understanding with me. I wish him all the success in the world. Although there have been a few kinks with the car, the service department and Emmanuel have been very accomodating throughout the process. I would highly recommend this dealership and Emmanuel. Happy car hunting! :-) More
by Kendall Weaver
Employees Worked With
Emmanuel Kubandi
January 02, 2013
The most customer-service oriented sales staff I have EVER experienced. It's been a long time since I've worked with a salesperson who was not only ultra-professional and courteous, but also had a broad EVER experienced. It's been a long time since I've worked with a salesperson who was not only ultra-professional and courteous, but also had a broad and deep knowledge about all of his products. Fred Scott is that kind of a salesperson. Go into Rick Case Hyundai, and experience Fred for yourself. If you're in the market for a car; low end to luxury -you will be very happy with the price of your car, and also with the concept that the salesperson was 1) truly listening to you, 2) genuinely working for you, and 3) really knew his stuff. No run-around either. They're there to sell cars, and build repeat customers. And they're good at it. End of story. More
by bobtebo
October 16, 2012
What a deal and what a wonderful buying experience I had buying my 2010 Toyota Highlander Sport from Rick Case. He set the price...a great price...and left the rest to the nicest..and best salesman I have e buying my 2010 Toyota Highlander Sport from Rick Case. He set the price...a great price...and left the rest to the nicest..and best salesman I have ever met: Fred Scott. I walked out of there with a wonderful car and and a great deal. Truly a WIN WIN situation. Thank you Rick Case and thank you Fred Scott! More
by ansleyguy
Employees Worked With
Fred Scott
