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Rick Case Hyundai Duluth
Duluth, GA
1,112 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,112 reviews
March 18, 2013
I read an advertisement on Craigslist that Fred Scott posted. Called Fred. Went to visit Fred at Rick Case Hyundai Duluth. When I arrived from the Start Fred seemed to be a pleasent fellow. When he show posted. Called Fred. Went to visit Fred at Rick Case Hyundai Duluth. When I arrived from the Start Fred seemed to be a pleasent fellow. When he showed me the vehicle it was nice. When it came down to price Fred would not sell me the vehicle at the Internet Price. I had spent 3 hours at Rick Case Hyundai still trying to purchase and they did not come down in price. I called a couple of dealerships while I was at Rick Case Hyundai Duluth and I spoke with someone at O'Brien Hyundai in Lilburn . The salesman was nice on the phone so we decides to drive to lilburn. We met with the salesman and he sold me the Sonata for $1400 below what Rick Case had advertised it for. We Purchased our vehicle from O'Brien Hyundai and we will tell everyone of our friends and family we were treated like we were number one. Obrien Hyundai said Lowest Prices Guaranteed and now I am a believer. Good Bye Rick Case Hello Obrien Hyundai we will be a customer for life. More
by DissapointedwithRickCase
March 14, 2013
I visited the dealership under a rather unique situation. I was in the maintenace section having some minor concerns checked out with another vehicle I had recently purchased. I noticed a flyer about trading I was in the maintenace section having some minor concerns checked out with another vehicle I had recently purchased. I noticed a flyer about trading up your vehicle. I talked to a young man in the maintenance section about the program to get some information about the program. He then put me in contact with a salesman to discuss the program with me. He was very attentive as I explained my unique situation. That person was Larry Fitzpatrick and after a short discussion, we were able to immediate connect due to his knowledge, highly professional and personable manner. While tense about the situation at first, Larry quickly put me at ease. During our discussions we quickly learned of both our previous military experience and shared some of our tales of our former military lives. After that we discussed my desires and he quickly took me to the parking lot with the vehicle I was interesed in. We took a test drive and during the drive explained in detail the features. After the test drive we discussed the the terms and proceeded to finalizing the paperwork. I found the paperwork and the entire process handled in a professional manner and very efficient by all concerned. All my questions were quickly answered. After the paperwork was completed, Larry helped me to transfer all belongings from one vehicle to another. He then did a complete walk around with me explaining as we walked. Then he ensured that my bluetooth was setup and functioning properly. He has continued to followup on a regular bases to ensure my satisfaction. The sum of the total experience is the basis of my overall rating of the dealership and Larry Fitzpatrick. I came in a slightly unhappy camper and left totally satisfied! More
by jsilman
March 12, 2013
From the time Manish called me in response to an online inquiry, he was been there for me every step of the way. Manish has outstanding customer service skills and wants his customer to be happy. When Ma inquiry, he was been there for me every step of the way. Manish has outstanding customer service skills and wants his customer to be happy. When Manish was busy, Emmanuel stepped in to help and was also very attentive to the what the customer's wants/needs. Last,ly Zak made signing the papers as painless as possible. The experience I had at Rick Case Hyundai (Duluth) changed my mind about car dealerships. I could not be happier with my experience at Rick Case Hyundai and/or my new Santa Fe!! More
by georgiagirl71957
Employees Worked With
Emmanuel Kubandi
March 07, 2013
I rate the dealership low because of the customer service I received when I arrived. When I first got there I waited about 30 minutes for someone to acknowledge me or even offer assistance. I seen a lot o I received when I arrived. When I first got there I waited about 30 minutes for someone to acknowledge me or even offer assistance. I seen a lot of sales persons sitting around and they did not bother to get up from there desk to ask if I needed help. After waiting 30 minutes I decided I was going to leave then comes Larry Fitzparick walking from out of the back office area and said hello gave me his name and ask if he could be of help. I told him yes and that I was about ready to leave because I have already been here for 30 minutes and not one person offered any help and here is the big problem, there were no other customers there so you have about 10-15 sales persons sitting around doing nothing. I was not pleased at all, because I thought, hey guess no body wants to make money today, so I was about to leave and head back to the Honda dealership. So then as I began to talk with Larry more and tell him what we were looking to do, he was Awesome! Larry is a very friendly and likeable person, he made me the wait worth staying after we begun to discuss what I was looking to accomplish that day. My family and I actually came looking to purchase a used vehicle but with the help of Larry Fitzpatrick we were able to do better than that. We went back and forth with ideas on how to accomdate my mother in a nice little brand new tuscon which she truly love and so do I. It's because and only because of Larry and his the GREAT Customer skills that he provide to us during our time at this dealership that I would even come back to purchase another vehicle from this location. Larry Fitzpatrick is the type of sales person that I would alway like to meet when I'm in the business of purchasing another vehicle. I can't say enough about the display of his customer service skills, he made us warm up to him, because I can tell you in the beginning I was already mad from having no one offering me type of acknowledgement, so I was kind of cold and a little distant. I after talking with Larry things began to turn around in a better direction. Like I said he me talking and laughing. So for Larry he went above and beyond to help my family and I and I for one am great full for his customer satisfaction skills. He even called after we purchased the car, the next week to make sure we were enjoying it, and even after that he continued to follow up once a month since we purchased the car to make sure that my mother is still enjoying it. Now if that's not GREAT Customer Service, then someone needs to show me better. It's because of Larry and they way he treated us and offered us assistance that I am able to write this. I cannot say enough about this man and the way we left the dealership, we were beyond happy. If any of my family members or friends where in the market to purchase a Hyundai I would send them to Larry Fitzpatrick and only him. Let me say in closing, that if Larry should get the chance to see and read this that I want to again say THANK YOU!!! You are such an AWESOME and GREAT Sales person and I could not have asked for a better person to work with. If there is a rating level, you super exceed 10 in my book. I'm glad I had you to work with and from now on you are the person that I will continue to ask for should I return or even refer my family and friends. I look forward to seeing and working with you again. Thank You!! Yolanda Bryant and Ella Mae Reed More
by ymb642
March 07, 2013
I was looking for a newer car than the one I was driving. A friend recommended I go to Rick Case Hyundai in Duluth & Larry Fitzpatrick. I called Larry to see what they had in my price range. Larry told me A friend recommended I go to Rick Case Hyundai in Duluth & Larry Fitzpatrick. I called Larry to see what they had in my price range. Larry told me what they had and suggested I come in to look at the 2 used cars he recommended. Larry greeted me on my arrival & was very knowledgable & laid back and easy to talk to . I felt like he really listened to what I wanted and he told me about a 2010 Elantra. I test drove it, liked the way she handled the road and decided that was the car I wanted to purchase. I felt like the process went by fast and it was pretty easy. I walked out of the dealership with a smile on my face and a used 2010 Hyundai Elantra that drives like a dream. I really appreciate the customer service I received that day from Larry, he is not a pushy salesman, which I appreciated. You don't come across many sales people like that anymore. Larry calls monthly to check on how my Elantra is doing. I noticed a cigarette smell in the car, I took it back and they put an ionizer in my car and it seemed to work. I recommend Larry Fitzpatrick & Rick Case Hyundai to all my friends. More
by Katz55
March 04, 2013
I had a great experience working with Manish. We live in Athens GA and Manish was service oriented enough to bring paperwork at night to Athens for signature. I would recommend Manish to anyone. Thank you Athens GA and Manish was service oriented enough to bring paperwork at night to Athens for signature. I would recommend Manish to anyone. Thank you Manish! More
by phardin23
February 28, 2013
When I arrive at the dealership met with Manish and came across very helpful and nice and at the end that was very true. We will buy more cars from these guys and tell everyone we know. across very helpful and nice and at the end that was very true. We will buy more cars from these guys and tell everyone we know. More
by Manutinu
February 28, 2013
Went in for a service on my Veloster, Monica always helpful, she has always been my service advisor. Ended trading up to a Genesis thanks to the help of Manish, his knowledge about the car and all the helpful, she has always been my service advisor. Ended trading up to a Genesis thanks to the help of Manish, his knowledge about the car and all the features was impressive. Zak handled the details, $$$; it was almost painless. This is my 7th or 8th Hyundai - all from this dealership. EVERYONE is very courteous, helpful, and knowledgeable plus I have NEVER felt pressured. These are the reasons I keep coming back to this dealership, and Hyundai performance keeps me in their automobiles. ps: The Genesis is a superb machine! More
by JemM
February 28, 2013
Excellent online service provided! Once I came into the dealership, Manish was very professional. He stands by his word and makes it happen for the customer! Thank you. dealership, Manish was very professional. He stands by his word and makes it happen for the customer! Thank you. More
by dooleydog
