Rick Case Hyundai Duluth

My overall experience with Rick Case has been awesome over the last 10 years. This is my 3rd vehicle that I purchased from them and I love it! The staff is very friendly and I couldn't have asked for a b over the last 10 years. This is my 3rd vehicle that I purchased from them and I love it! The staff is very friendly and I couldn't have asked for a better person to work with. Fred was my salesperson, and he definitely gave me what I was looking for. More

I have giving the rating due to the excellent customer service I recieved and the details I was given. They made me feel comfortable with my decision and I feel as though it will benefit me not only in th service I recieved and the details I was given. They made me feel comfortable with my decision and I feel as though it will benefit me not only in the transportation area but also to build my credit. I am very satisfied with the purchase of my vehicle. More

Manish was great! My entire experience couldn't have been better. Manish answered all of my questions and showed me how everything worked on the vehicle. Stephan the GM of the store was very hands on an been better. Manish answered all of my questions and showed me how everything worked on the vehicle. Stephan the GM of the store was very hands on and made my business feel appreciated. If you buy a new Hyundai from anywhere else you simply paid to much. The 20 year/200k warranty is also a great perk to buying a car a Rick Case. Thanks Manish and Stephan I love my new car. More

Extremely EASY purchase. I walked in early and was taken care of right from the start! Larry was AWESOME and had my paperwork done prior to my arrival. He also had my trade-in info at hand.... so all tha care of right from the start! Larry was AWESOME and had my paperwork done prior to my arrival. He also had my trade-in info at hand.... so all that had to be done was my old car inspected and a value determined. Shawn was GREAT in the finance department getting everything taken care of for my new purchase!!! I love, love, love, love my new car!!! More

Manish very good with people and know how to take care of his customer and help do everything fast and easy. Everyone very good at Rick Case his customer and help do everything fast and easy. Everyone very good at Rick Case More

I just just totaled my 2002 Eclipse and was in the market for a 2006 or above Eclipse. I wanted to avoid a dealership at all cost just to avoid all the hassle you hear about. I got to say though, I decided t for a 2006 or above Eclipse. I wanted to avoid a dealership at all cost just to avoid all the hassle you hear about. I got to say though, I decided to take the risk and I'm glad I did. Curtis was the first employee to approach me and brought me inside to talk about what kind of car I was looking for. We sat down and instead of trying to sell me on the first car we saw, he actually took the time to find out exactly what car I wanted. After establishing that I was in the market for a 4th gen. Eclipse he then showed me the two they had along with print outs and KBB values and such. At first I had told him I was looking for a blue one and he then proceeded to ask around other Rick case dealerships to see if we could find it, unfortunately he couldn't. He had sold me on a 2008 Eclipse but I didn't want to jump into it without doing research and was a bit hesitant to buy a 2 door car because of the high insurance. Curtis then told me that he would look around for a sporty looking car in my price range with 4 doors. He kept in contact with me and we eventually looked at another car to fit my needs. Curtis was very respectful with the fact that I couldn't quite decide on what I wanted, and was very patient with me as well. He would check up on me every couple of days to see if I was still interested and would always tell me about another car I might want to go see. The entire process of me deciding what I want took about a month and in that time Curtis was really cool with everything and made the entire experience perfect. I eventually ended up buying the 2008 Eclipse after Curtis had called me to tell me there was a price cut. It has been about a month and a half since I got the car and Curtis has just called me to see how I am doing and if the car is everything I wanted. He's a real friendly and charismatic guy who is genuine when it comes to getting to know his customers and building a solid relationship even before the car negotiating starts. He was patient with me and that meant a lot considering most salesmen just try and make a sale. There was a small issue with the dealership itself that kept the experience from being perfect, but ti had nothing to do with Curtis. If you ever go to Rick case Hyundai, don't settle for anyone other than Curtis, you won't be disappointed. More

Manish is the best sales person I have ever worked with. Manish was extremely friendly, knowledgeable and willing to answer all of my questions and concerns. I enjoyed my entire experience with the Rick Ca Manish was extremely friendly, knowledgeable and willing to answer all of my questions and concerns. I enjoyed my entire experience with the Rick Case team. More

I visited the dealership under a rather unique situation. I was in the maintenace section having some minor concerns checked out with another vehicle I had recently purchased. I noticed a flyer about trading I was in the maintenace section having some minor concerns checked out with another vehicle I had recently purchased. I noticed a flyer about trading up your vehicle. I talked to a young man in the maintenance section about the program to get some information about the program. He then put me in contact with a salesman to discuss the program with me. He was very attentive as I explained my unique situation. That person was Larry Fitzpatrick and after a short discussion, we were able to immediate connect due to his knowledge, highly professional and personable manner. While tense about the situation at first, Larry quickly put me at ease. During our discussions we quickly learned of both our previous military experience and shared some of our tales of our former military lives. After that we discussed my desires and he quickly took me to the parking lot with the vehicle I was interesed in. We took a test drive and during the drive explained in detail the features. After the test drive we discussed the the terms and proceeded to finalizing the paperwork. I found the paperwork and the entire process handled in a professional manner and very efficient by all concerned. All my questions were quickly answered. After the paperwork was completed, Larry helped me to transfer all belongings from one vehicle to another. He then did a complete walk around with me explaining as we walked. Then he ensured that my bluetooth was setup and functioning properly. He has continued to followup on a regular bases to ensure my satisfaction. The sum of the total experience is the basis of my overall rating of the dealership and Larry Fitzpatrick. I came in a slightly unhappy camper and left totally satisfied! More

From the time Manish called me in response to an online inquiry, he was been there for me every step of the way. Manish has outstanding customer service skills and wants his customer to be happy. When Ma inquiry, he was been there for me every step of the way. Manish has outstanding customer service skills and wants his customer to be happy. When Manish was busy, Emmanuel stepped in to help and was also very attentive to the what the customer's wants/needs. Last,ly Zak made signing the papers as painless as possible. The experience I had at Rick Case Hyundai (Duluth) changed my mind about car dealerships. I could not be happier with my experience at Rick Case Hyundai and/or my new Santa Fe!! More