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Rick Case Hyundai Duluth
Duluth, GA
1,116 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,116 reviews
March 26, 2013
On January 26, 2013, I went to the dealership to buy a car. Mr. Butler approached me at the parking lot. I told him I wanted to test drive a 2012 Elantra Touring, We went for a drive. That day, we did n car. Mr. Butler approached me at the parking lot. I told him I wanted to test drive a 2012 Elantra Touring, We went for a drive. That day, we did not come to an agreement. Mr. Butler called me after a week trying to get my business back. After many weeks of negotiating over the phone, and agreed into a fixed price, I told Mr. Butler that I was going to be there on Friday, March 22 at noon to purchase the car. On Friday I was running late so I called him and left him a voice mail that I was going to be there by 4:00PM. Right at 3:00 I called his cell phone because I wanted to make sure he was going to be at the dealer at 4:00. He said yes. When I got there, I asked him where the car was and he told me that somewhere in the back. My friend, the one who drove me all the way there wanted to see some SUVs so we asked him to take us to the lot.. When we came back in the shop, all of a sudden he offered me another car because the car that I was ready to buy had been sold. I did not like this way of making business of Mr. Rick and Mrs. Rita Case. More
by luzmaria
March 25, 2013
Manish exceeded my expectations and changed my opinion of the horrible car salesman. We bought our car with such ease. I highly recommend him! He was fair, trustworthy, and extremely helpful in all aspects o the horrible car salesman. We bought our car with such ease. I highly recommend him! He was fair, trustworthy, and extremely helpful in all aspects of our car purchase! More
by beth2070
March 24, 2013
We had already negotiated a great deal on a Honda Civic We had already negotiated a great deal on a Honda Civic Si at another dealership, but something made us walk away and think about it. Hyundai was no We had already negotiated a great deal on a Honda Civic Si at another dealership, but something made us walk away and think about it. Hyundai was not even on our radar, but somehow it came to mind the next evening, so we researched the Genesis. It looked great in the pics, but the real test was to see if my 6'7" boyfriend could sit in it comfortably. We went to Rick Case because it was the nearest dealership open on Sundays. David Butler greeted us and sat us down to talk about why we were there and what we were looking for. He was very laid back and easy to talk to. We did not feel pushed at any time by him or anyone else. My BF fit in the Genesis coupe with plenty of head room and his knees weren't up to the dash, not to mention the car performance was excellent. It is an awesome car, and David made negotiating fun and easy. We arrived only to do a test drive, but ended up buying right away, and walked away with an awesome deal. Our lower rating on price is not the dealers fault... The Genesis is generally priced a little higher than we were intending to go. However, it was an easier decision to buy the Genesis rather than the Honda. Talking financing with Claud was not bad either. He was very helpful and personable. Even though it was by chance, we are glad we ended up at Rick Case Hyundai in Duluth! Thanks David! More
by Byrds
Employees Worked With
Claud
March 24, 2013
Manish was exceptional! Took his time to explain everything to us. Very attentive and detail oriented. We got exactly what we wanted and needed. And the finance manager Zak was also wonderful. 5 everything to us. Very attentive and detail oriented. We got exactly what we wanted and needed. And the finance manager Zak was also wonderful. 5 out 5!! More
by blayne35
March 23, 2013
Fred is an awesome guy. Everyone here is great. They are honest and trustworthy. I came here, didn't know what I wanted, but Fred was patient, asked all the right questions and we found the right car. honest and trustworthy. I came here, didn't know what I wanted, but Fred was patient, asked all the right questions and we found the right car. More
by Adventures2013
March 23, 2013
Manish was very helpful. Great customer service friendly and assuring as well... He was very assuring. Explained everything thorough. I would refer to Rick Case based on my experience with Manish and assuring as well... He was very assuring. Explained everything thorough. I would refer to Rick Case based on my experience with Manish More
by cnmstar27
March 23, 2013
Fred Scott was very helpful that all the services he provided were great. I was very satisfied with how he provided his service. I would definitely recommend this place to anyone. provided were great. I was very satisfied with how he provided his service. I would definitely recommend this place to anyone. More
by faithjy
March 23, 2013
My overall experience with Rick Case has been awesome over the last 10 years. This is my 3rd vehicle that I purchased from them and I love it! The staff is very friendly and I couldn't have asked for a b over the last 10 years. This is my 3rd vehicle that I purchased from them and I love it! The staff is very friendly and I couldn't have asked for a better person to work with. Fred was my salesperson, and he definitely gave me what I was looking for. More
by tjones504
March 23, 2013
I have giving the rating due to the excellent customer service I recieved and the details I was given. They made me feel comfortable with my decision and I feel as though it will benefit me not only in th service I recieved and the details I was given. They made me feel comfortable with my decision and I feel as though it will benefit me not only in the transportation area but also to build my credit. I am very satisfied with the purchase of my vehicle. More
by sgray47
March 22, 2013
Manish was great! My entire experience couldn't have been better. Manish answered all of my questions and showed me how everything worked on the vehicle. Stephan the GM of the store was very hands on an been better. Manish answered all of my questions and showed me how everything worked on the vehicle. Stephan the GM of the store was very hands on and made my business feel appreciated. If you buy a new Hyundai from anywhere else you simply paid to much. The 20 year/200k warranty is also a great perk to buying a car a Rick Case. Thanks Manish and Stephan I love my new car. More
by Shahinfarajolah
