Rick Case Hyundai Duluth

First car purchase! White 2010 Honda civic coupe. Enough room In The back. Cute car! Super exciting and overall good experience! Very excited to drive around town. Recommended! Thanks Manish! room In The back. Cute car! Super exciting and overall good experience! Very excited to drive around town. Recommended! Thanks Manish! More

They got me in and out right away with little trouble and helped me understand my credit better . Thanks Rick Case for all your support helped me understand my credit better . Thanks Rick Case for all your support More

Great experience very polite people. It was and is a great place for first starters to get a car and a great deal. Not all the people that work there are as great as our team but most are. great place for first starters to get a car and a great deal. Not all the people that work there are as great as our team but most are. More

From the first email communication to the final explanation of the Genesis’ features, Manish was terrific in his demeanor and his willingness to respond to our needs. Prior to our visit to the Dul explanation of the Genesis’ features, Manish was terrific in his demeanor and his willingness to respond to our needs. Prior to our visit to the Duluth location Manish maintained contact with us to ascertain the color, interior and features we were searching for in a vehicle. Upon arrival, Manish had familiarized himself with the vehicles that met our criteria and ensured each car was available for viewing as well as a test drive when appropriate. At no time during the sales process were we rushed or “pushed” in a certain direction. Manish responded to all questions with straight, honest answers. The negotiation process still maintains the old school approach of checking with a manager, etc. I suppose this business model works, or a less intimidating process would be implemented. Once a price was agreed upon, Karrie in Finance could not have been more pleasant to work with to end the sales process and move toward ownership. Karrie is extremely knowledgeable of the process and the correct forms and government red tape that must be followed. Her knowledge extends beyond the rules and regulations for George. Karrie had prepared all the paperwork for a Kentucky registration and license. Everything was in order and ready for quick signatures. In short, I would highly recommend the dealership of Rick Case Hyundai for the largest selection of Genesis vehicles east of the Mississippi and perhaps in the country. The services provided by Manish and Karrie make the experience rewarding for everyone. We will be back in the future, it is well worth the drive from the mid-west. Bill Boggess More

Awesome, great experience. Sales rep was very knowledable and patient with me. It took three days but he was able.to help me with the purchase. Excellent job! knowledable and patient with me. It took three days but he was able.to help me with the purchase. Excellent job! More

Prompt and courrteous attention, good vehicle selection and follow-through on commitments. Curtis addressed all my questions, reviewed the cars features and followed up frequently to ensure I was satisfie and follow-through on commitments. Curtis addressed all my questions, reviewed the cars features and followed up frequently to ensure I was satisfied. Sarah was prompt, friendly and attentive in coordinating my service activity. More

My salesman, Viktor, was great. I initially went into test drive the Kia Sorento, but decided I wanted to test drive the Hyundai Santa Fe as well. Viktor went with me to the other dealership and did not test drive the Kia Sorento, but decided I wanted to test drive the Hyundai Santa Fe as well. Viktor went with me to the other dealership and did not try to push a sale, which was nice for a change. He was very informative and friendly throughout the day and was always more than willing to find out information for me. I was impressed with both Rick Case dealerships and received friendly smiles from everyone there. I would definitely recommend shopping at these two dealerships vs some of the others in town that I did not have good experiences at. More

Two weeks ago, on March 16, my family and I went to purchase a new car. We were interested in Hyundai for their 5 year (200) bumper to bumper warranty but we did have a few questions. We were fortun purchase a new car. We were interested in Hyundai for their 5 year (200) bumper to bumper warranty but we did have a few questions. We were fortunate to encounter Larry Fitzpatrick, sales agent. Not only did I meet someone who shared our family's name, but was also a former Army vet of 20 years (as I am myself as well). We told Larry that we had just lost our grandfather (whose name was also Fitzpatrick) and that he had left us 20,000 dollars, and we did not wish to exceed this amount. Larry was incredibly sincere to this request. We spoke for a while, and during this time, he also explained to me each and every advantage to the Elantra, the Sonata, and the Tuscon (models that fell approximately within our price range request). After we test drove a couple of models, we went inside and Larry was additionally extremely helpful as well as generous in what he would give us for our trade in, and also threw in a 500 hundred dollar discount since I had been a former veteran. Our family could not have been more pleased. Aside from a relatively easy, and quick shopping experience (a rare occurrence in the auto industry) it was fun to speak with someone who was distant family, had formerly served, and also used to live in Hawaii as I had. As one who has worked only briefly in sales, I believe that a key component of good salesmanship is promoting a product while making the client believe that it is in fact the CLIENT's decision. Unfortunately this is rarely seen today, but Larry has mastered that craft! great experience. I look forward to returning. More

Great dealership and everyone there was very helpful. I will tell all my friends and family about the customer service I got from Manish and everyone. will tell all my friends and family about the customer service I got from Manish and everyone. More

I recently went in to Rick Case and traded my old F-150 for a 2010 Hyundai Sonata. I went in to the dealership about a year ago looking to trade in and spoke with Curtis, but due to other circumstances I w for a 2010 Hyundai Sonata. I went in to the dealership about a year ago looking to trade in and spoke with Curtis, but due to other circumstances I wasn't able to make the purchase at that time. About a month ago, I determined I was in a better position to go in and went straight to Curtis. He is most definitely not your average "car salesman". Curtis treats you as a person, not a sale, and that is a quality that is hard to find. He was able to show me brands and models that would fit my budget and was not pushy about any aspect of the purchase. He took all variables into consideration and was able to pair me with a car that fit my everyday needs without breaking the bank. Car buying is typically viewed as a dreadful experience, but Curtis gave great customer service and went the extra mile, and that is why I gave a 100% rating. More