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Rick Case Hyundai Duluth
Duluth, GA
1,112 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,112 reviews
April 26, 2013
I live in FL and saw the nearest Genesis Coupe I wanted was at Rick Case in Duluth. Called them up and was paired with Manish. He was very good at answering my questions and making me feel comfortable enou was at Rick Case in Duluth. Called them up and was paired with Manish. He was very good at answering my questions and making me feel comfortable enough to ride up there. Even reserved the car so it would be there when I arrived. Price was pretty much what I expected/discussed too. Very busy on a beautiful Saturday in April, but was still in and out within 3 hours or so which is about average for a new car buy for me. Love the car!!!! More
by bigbenb84
April 24, 2013
Matt Hunter's service was great. No sooner than I drove into the car port Matt was there with a friendly greeting. I was very impressed with his professionalism and knowledge. My disappoinment, howev drove into the car port Matt was there with a friendly greeting. I was very impressed with his professionalism and knowledge. My disappoinment, however was with the service department techs, that worked on my car. This is the second time in less than a month that I brought my car in for service and it has come back with oil stains on both the inside/outside of the car. My last visit the techs, damaged all four of my rims and left oil stained hand prints on the outside of the car. This visit, they left oil prints of their fingers all over my glove compartment and the inside of the driver's door. I sent Matt Hunter two pictures and a video of it .The glove compartment box was unlocked, and I am sure upon turning my car over to them it was locked. Oh, I almost forgot, on my last visit my key was misplaced and one had to be to be made to send me on my way. I was there 45 minutes before someone decided to make another copy of my key. I have been using the services of "Rick Case" for 5 years and my last visit as well as this visit (except for the excellent service I received from Matt) has me wondering if I should continue to have my car serviced there. It's no longer a new car so I guess it can be handled any kind of way. That bothers me. If my business is in any way appreciated more than a "I'm sorry for the inconvience" and excuses for bad service is needed. Any other time, I have had stellar service under the management of Monica and since her medical absence the service I receive on my car now is very questionable. I know "Rick Case Dealership" to be more than this, so I leave it in your hands to better accommodate a veteran parton. More
by Lyric44
April 23, 2013
Our car-shopping experience at Rick Case Hyundai in Duluth was a very pleasant one. Everyone that worked with us was friendly, courteous and professional. More importantly, we felt we were dealt with Duluth was a very pleasant one. Everyone that worked with us was friendly, courteous and professional. More importantly, we felt we were dealt with honestly and fairly. We would recommend this dealership to everyone we know. When we are ready to purchase or lease our 4th Hyundai, we will definitely be back to Rick Case. More
by kipperdog1
Employees Worked With
and Jim Price
April 22, 2013
I visited Rick Case Hyundai in Duluth for a new car. Everyone was helpfull, especially Manish. Dealership was very clean. I would recommend to family and friends. Everyone was helpfull, especially Manish. Dealership was very clean. I would recommend to family and friends. More
by Bulmer7
April 21, 2013
I've used this dealership since I purchased my Sonata in 2010 from Carmax and I've always had a good experience. The service representatives always recommend the appropriate services to keep my car in go in 2010 from Carmax and I've always had a good experience. The service representatives always recommend the appropriate services to keep my car in good shape. They also always have a special going and offer me the best rates for the services I receive. More
by augustusseir
Employees Worked With
Tony Park
April 20, 2013
Excellent customer service Fantastic sales sevice Excellent customer service Fantastic sales sevice Freindly and no pressure sale experience Good financial experience Knowledge and helpful sales Excellent customer service Fantastic sales sevice Freindly and no pressure sale experience Good financial experience Knowledge and helpful sales person Financial assistance was superb. I More
by markheydsri
April 19, 2013
I just bought my new 2013 Hyundai Elantra GLS and he has been the most pleasant sales person I ever had. I will definetely recomend him to all my friends and family. been the most pleasant sales person I ever had. I will definetely recomend him to all my friends and family. More
by bradenconde
Employees Worked With
Manish Rajpurohit
April 17, 2013
Excellent Service. Very honest in dealing with customers. Everything we negotiated by phone has been done when we got to the dealership. Patience. Positive attitude. Everything we negotiated by phone has been done when we got to the dealership. Patience. Positive attitude. More
by valentinrusu
April 17, 2013
The customer service is the best I have seen from a dealership in a long time. Tony was great and has continuously help me to try to fix my car troubles. He gave me great help and this was the first t dealership in a long time. Tony was great and has continuously help me to try to fix my car troubles. He gave me great help and this was the first time having him help me. More
by ijw102
Employees Worked With
Tony Park
April 16, 2013
The service department was very helpful and thorough. The service was streamlined and they got me in & out very quickly.The waiting area is also top notch... I highly recommend them. service was streamlined and they got me in & out very quickly.The waiting area is also top notch... I highly recommend them. More
by vidalia1
Employees Worked With
Tony Park, Tony Park
